Title Page
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Conducted on
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Prepared by
Full points - if the question has been answered or the task has been completed to the best of its ability Half points - if part of the question was answered or the task was part completed (effort was made but not completed) No points - the question was not answered or no effort was made to complete the task in question
Entrance and front of house area
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Were you greeted by the concierge team?
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Did the Concierge team member provide a warm welcome, did they maintain eye contact and did they ask additional questions about your day/workout?
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Was the Concierge member wearing a presentable uniform, inclusive of name badge? <br>
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Was the uniform appropriate to that department, and was their name badge placed on the correct side?
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Was the Concierge desk clutter free and only relevant information displayed?<br>
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Were there any unnecessary items on the desk?
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Was the front of house floor clean? <br>
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Was the floor both dirt fee and also clutter free?
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Were the turnstiles fully functional? Any issues with getting in?<br>
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Did the turnstiles respond appropriately to the card swipe and was their mechanical function correct?
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Was all lighting working in the front of house area? (half points if 1 or 2 lights are out. 0 points if more than 2 lights out)<br>
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Were the lights fully functioning, no flickering, etc.
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Was the retail stand replenished and attractive?<br>
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Were the lights fully functioning, no flickering, etc.
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Were there any obvious cleaning issues?<br>
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Obvious cleaning issues would include dust on edging, rubbish items on the floor.
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Were there any obvious maintenance issues?<br>
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Obvious maintenance issues would include 'out of order' fridges and malfunctioning computers at the front desk.
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Were all fire exits clear of obstructions?<br>
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Fire exits would need to be clear of objects as well as people (ie. Staff members loitering)
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Was the seating area tidy, well kept and free from clutter/rubbish?<br>
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Was it evident that the seating area was constantly maintained and tidied?
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Was all marketing up to date?<br>
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The advertised marketing would need to be up to date with the current promotions running.
NFF
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What was your first impression as you entered this area?<br>
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Does the area feel welcoming? Were you greeted by NFF assistant? Were all staff in uniform (with name badge)? Does the bar counter look inviting with food adequately displayed?
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Is this area convenient for the member?<br>
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Are there adequate table and chairs available? Is the menu displayed? Are there cutlery, napkins & condiments available? Are all vending/fridges fully stocked?
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Is this area safe and in good state of repair?<br>
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Are all lights functioning? Is the temp and ventilation comfortable? Do floors/carpets have no visable cracks/damage or stains? Is the bar counter fit for purpose & no visible damage to materials
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Is this area clean and tidy?<br>
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Check the floor and make sure its clean from debris. Is the bar counter dry,clean and free from marks. Tables, chairs & furniture ALL clean from stickness and debris
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Is there interaction occuring with the members?<br>
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Are the NFF team talking to the members and actively promoting products?
Studios
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Was the studio clean and tidy?<br>
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This would include weights put aside in the relevant position and all mats and steps stacked neatly.
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Was there enough equipment for the class?<br>
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The amount of equipment available for participants should reflect the numbers allowed in the booking system.
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Was there enough space for the participants of the class?<br>
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Were there any irrelevant items in the studio taking up sapce?
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Were there any obvious cleaning issues?<br>
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Obvious cleaning issues would include dirty mirrors and dirty floors.
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Were there any obvious maintenance issues?<br>
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Obvious maintenance issues would include malfunctioning music system, malfunctioning lighting/heating system
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Were all fire exits clear of obstructions?<br>
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Clear would mean clear of equipment as well as bodies.
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Was all lighting working in the studios? (half points if 1 or 2 lights are out: 0 points if more than 2 lights out)<br>
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Full lighting would be required, ie, no flickering lights
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Was there a functioning microphone for each studio?<br>
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Half marks if one microphone is out of action. 0 marks if more than one microphone is absent.
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Hot Yoga- were the mats/towels laid out ready for the next class?<br>
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Mats should be clean, and towels should be rolled and sitting at the top of the mat
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Cycle- were there rolled up towels sitting on each bike?<br>
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Towels should be placed on the same position on each bike
Pool
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Was the pool area tidy upon entrance?<br>
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Tidy would mean free of clutter, equipment and rubbish.
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Was the floor clean?<br>There should be evidence of the floor recently being swept/mopped.<br>
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There should be evidence of the floor recently being swept/mopped.
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Was there at least one lane rope present in the pool at any one time for structured swimming?<br>
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The rope would need to be correctly attached.
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Did the pool water visually look clean?<br>
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The water should not be cloudy or have debris floating in it
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Were the pool signs adequately displayed?<br>
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Signage should be placed for easy viewing for members, and be neat and uniformly placed
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Were the pool loungers placed neatly and in line?
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Pool loungers should also have clean covers and be clear of dirty towels and debris
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Was the steam room fully functional?<br>
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The steam would need to be fully operational, with no 'out of order' signs present.
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Was the lighting fully functional in the steam room?<br>
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Lighting would need to be fully operational, and fitting for the area.
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Was the seating clean in the steam room?<br>
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Seating needs to be clean and clutter free.
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Was the door fully functional to the steam room?<br>
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The door must open smoothly and correctly.
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Was the sauna fully functional?<br>
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Fully functional, including appropriate equipment such as sauna bucket and essence.
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Was the lighting fully functional in the sauna?<br>
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The lights would need to be fully operational, no flickering, etc.
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Was the seating clean in the sauna?<br>
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Seating needs to be clean and clutter free.
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Was the door fully functional to the sauna?<br>
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The door must open smoothly and correctly.
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Were floats kept neatly in a box/basket?<br>
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Storage needs to be neat, clean and appropriate for décor of the area
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Were there sufficient hooks on the walls for hanging your towel?<br>
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The hooks would need to suit the size of the area and the member capacity.
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Were there any obvious maintenance issues?<br>
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Obvious maintenance issues would include malfunctioning lighting, out of order signs being put up.
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Was there a functioning water fountain poolside?<br>
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The water fountain would need to be fully operational and clean.
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Was all lighting working in the pool area? (half points if 1 o r2 lights are out: 0 points if more than 2 lights out)<br>
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The lights would need to be fully operational, no flickering, etc.
Changing rooms
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Lockers - are they clean, with fully functioning digi locks?<br>
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Lockers should be clean inside as well as outside and on top
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Does each locker have 2 hangers and one hook?<br>
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Hangers and hook should be in good condition
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Are all hair dryers and straighteners fully functioning?<br>
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All should be working, and in good condition
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Check that all amenities are topped up and neatly presented<br>
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Compartments should be clean, note and well presented
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Check that all shampoo, conditioner, body wash and lotion dispensers are clean and full<br>
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Bottles should be over 50% full- the actual bottle and bracket should be clean
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Are there any maintenance issues relevant?<br>
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This would include trims on mirrors coming off, cupboards not closing properly, scales not functioning properly
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Is all lighting functioning?<br>
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Check that ALL lighting is on in locker room, toilets and shower area and fully operational
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Is the temperature and ventilation adequate?<br>
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Is the temperature comfortable?
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Floor - Have the floors got cracks, stains or damage? <br>
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Check the shower, toilet and locker room floors.
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Are the walls free from staining and damage (including inside showers)<br>
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Check walls are clean, free from dust and stainage (inclusive of mould build up, body fat stainage)
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Are the vents free from cracks and dust?<br>
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Check that the vents have been cleaned and free from damage
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Check that mirrors are clean and free from damage<br>
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Check no cracks and that all are free from smear marks.
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Toilets- cubicle and toilet itself should be clean. Toilet paper should be topped up<br>
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Toilets should have evidence of being recently cleaned.
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Sanitary bins (ladies) should be clean and not over flowing<br>
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Actual bin itself should also be clean
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Sink area- should be clean and free of water marks. Hand towel should be topped up (where applicable)<br>
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Sink as well as taps and bench should be clean and well maintained
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Bins are not over flowing<br>
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Check that the bins have been emptied and not over flowing. This includes towel bin.
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TV Screens should be functioning correctly, and also free of dust<br>
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Screens should be showing up to date material
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Have you seen a member of the cleaning team?<br>
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Check they are in the appropriate uniform (including name badge)
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Have you seen the cleaning staff interacting with the members?<br>
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Has the cleaner been in contact with a member? Hello/goodbye etc
Gym Floor
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Was the corridor leading to the gym floor clear?<br>
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The corridor should be clear of clutter - floor should be clean.
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Was there any equipment not functioning and with appropriate signage?<br>
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The number of malfunctioning equipment needs to be taken into consideration, as well as the detail on the signage.
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Was there at least one gym team member on the gym floor?<br>
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The gym member present on the gym floor should be clearly visible by members.
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Were you greeted upon entering the gym floor and interacted with whilst on the gym floor?<br>
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The greeting from the team member must be warm and friendly, with at least one interaction pertaining to your workout/training regime.
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Was the gym instructor in uniform and have a name badge on?<br>
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The uniform must be clean and presentable with the name badge worn correctly.
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Was the gym reception desk clutter free and only relevant information displayed?<br>
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The desk should be clutter free from rubbish as well as items which would make it appear untidy. (eg. Folders, coffee cups)
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Was the gym floor clean?<br>
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Was the floor both dirt fee and also clutter free?
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Were all the TV's working on the gym floor?<br>
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The TVs should be fully functioning- if not, appropriate signage should be put up. Half points if the TV's aren't working but signage has been made.
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Was there music on the gym floor?<br>
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The music volume and quality should be appropriate for the fitness floor.
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Was there a functioning water machine on the gym floor?<br>
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The water fountain would need to be fully operational and placed at the convenience of the members.
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Was all lighting working in the fitness area? (half points if 1 or 2 lights are out: 0 points if more than 2 lights out)<br>
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The lights would need to be fully operational, no flickering, etc.
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Was the towel rack replenished and neatly stacked?<br>
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This includes towels being folded neatly and towel bin not over spilling.
Please sign once completed and add any additional comments or follow up.
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