Third Space Wimbledon Brand Standards

• Prepared by

Point System Clarification

• Full points - If the question(s) could be answered YES without any hesitation or the question is not applicable to the area at the time.
  No points - If the question would be answered NO. Always include a photo or note to clarify and allow for correction/investigation when giving no points.

Entrance, Front of House and Lounge Areas

• Time of audit for this area:

  Date

• Is the entry door clean and in great working order?

  Yes

  No

  N/A

• Is the Concierge team member wearing a presentable uniform, inclusive of name badge? <br>

  Yes

  No

  N/A

• If the DM is away from the desk, are they carrying a radio with them?

  Yes

  No

  N/A

• Is the retail stock replenished and neatly arranged?

  Yes

  No

  N/A

• Is the Concierge desk clutter free and only relevant information displayed?<br>

  Yes

  No

  N/A

• Is the front of house floor clean? <br>

  Yes

  No

  N/A

• Were the turnstiles fully functional?

  Yes

  No

  N/A

• Was all lighting working in the front of house area? <br>

  Yes

  No

  N/A

• Was the retail stand replenished and attractive? (there should be no empty hangers, or dust. All items should be priced and convention for member browsing).<br>

  Yes

  No

  N/A

• Are the area cleaning issues free? (This includes the sanitiser stations being stocked and functional)

  Yes

  No

  N/A

• Are there any obvious maintenance issues free? (This includes temperature, and wall marks)

  Yes

  No

  N/A

• Were all of the seating areas tidy, well kept and free from clutter/rubbish?<br>

  Yes

  No

  N/A

• Was all marketing up to date?<br>

  Yes

  No

  N/A

• Do the plants look healthy?

  Yes

  No

  N/A

• Is the lounge and the snug clean and neatly arranged?

  Yes

  No

  N/A

• Is the furniture arranged nicely and free of stains/marks?

  Yes

  No

  N/A

• Are the valuable and private lockers free from dust and finger prints?

  Yes

  No

  N/A

• Is the corridor well presented?

  Yes

  No

  N/A

• Are the valuable locker doors all closed and locks functioning?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Are the TVs on and showing the right channel?

  Yes

  No

  N/A

• Is PT desk clean and tidy?

  Yes

  No

  N/A

• Is the music on and at an appropriate volume?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for there areas?

NFF area and window seating

• Time of audit for this area:

  Date

• Is this area convenient for the member?<br>

  Yes

  No

  N/A

• Is this area safe and in good state of repair?<br>

  Yes

  No

  N/A

• Are there any cleaning issues?<br>

  Yes

  No

  N/A

• Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Are there any obvious maintenance issues?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

HIIT Studio

• Time of Audit for this area:

  Date

• Is the are free of cleaning issues? Are the mirrors finger print and streak free? Is the floor tidy? Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Is the area well presented? Would you be impressed with this area if you saw it for the first time?

  Yes

  No

  N/A

• Is the area free of obvious maintenance issues? Is the temperature appropriate? Is the sound working? Are all the lights working? Are the walls free from marks? Are the doors working properly?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Spin Studio

• Time of audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time?

  Yes

  No

  N/A

• Is the area free of cleaning issues? Are the bikes wiped down and clean? Is the floor tidy? Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Is the area free of obvious maintenance issues? Is the temperature appropriate? Is the sound working? Are all the lights working? Are the walls free from marks? Are the doors working properly?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Mind and Body Studio

• Time of audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time?

  Yes

  No

  N/A

• Is the area free of cleaning issues? Are the mirrors finger print and streak free? Is the floor tidy? Are the bins emptied and bin liner tucked in?

  Yes

  No

  N/A

• Is the area free of obvious maintenance issues? Is the temperature appropriate? Is the sound working? Are all the lights working? Are the walls free from marks? Are the doors working properly?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Hot Yoga Studio

• Time of audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Is the area free of obvious cleaning issues?

  Yes

  No

  N/A

• Is the area free of obvious maintenance issues?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Reformer pilates studio

• Time of audit of this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Is the area free of obviuos cleaning issues?

  Yes

  No

  N/A

• Is the area free of obviuos maintanance issues?

  Yes

  No

  N/A

• Is there any other comments/ concerns/ observations for this area?

Gym Floor and Medical rooms

• Time of audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Are the team members who are working wearing a name badge and uniform?

  Yes

  No

  N/A

• Is the area free of any cleaning issues?

  Yes

  No

  N/A

• Is the water fountain in working order?

  Yes

  No

  N/A

• Is the area free of maintenance issues? The lighting should be at the appropriate setting, the temperature should be comfortable, music should be on and at an appropriate volume, the walls should be free from marks, etc.

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Are both stretch areas clean and the mats in good condition?

  Yes

  No

  N/A

• Is the inbody machine clean and tidy?

  Yes

  No

  N/A

• Are the Normatec recovery chairs tidy?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

The Yard

• Time of audit in this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Is the area free of any cleaning issues?

  Yes

  No

  N/A

• |Is the area free of maintenance issues?

  Yes

  No

  N/A

• Is the equipment put away neatly? Is there any equipment out of order or in poor condition?

  Yes

  No

  N/A

• Are sweat towels fully stocked?

  Yes

  No

  N/A

• Is the water fountain working? Is the area dry?

  Yes

  No

  N/A

• Are both toilets clean and free of maintanance issues?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Male-Female corridor and accessible WC

• Time of audit in this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Are private lockers well presented and in great condition?

  Yes

  No

  N/A

• Is the area free of cleaning issues?

  Yes

  No

  N/A

• Are accessible WC clean and replenished with all essentials?

  Yes

  No

  N/A

• Is shower in perfect working order?

  Yes

  No

  N/A

• Is the hairdryer in perfect working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Spa Area

• Time of Audit for this area:

  Date

• Is the area well presented? Are the lounge chairs neatly arranged?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Is the area free of cleaning issues? Is the floor clean and tidy? Are the sauna and steam doors clean? Are bins emptied? Are towels picked up off the floor? Are the stairs to the hydropool clean?

  Yes

  No

  N/A

• Is the area free of maintenance issues? Are the showers working? Are the buttons on the hydropool working? Is the plunge pool in great working order? Are the saunas hot enough and steam room steamy enough? Is all lighting in working order?

  Yes

  No

  N/A

• Are the towels restocked?

  Yes

  No

  N/A

• Are the heated loungers hot and in working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Pool area

• Time of Audit for this area:

  Date

• Is the area well presented? Are the swim accessories put away neatly? Is there any equipment out of order or in poor condition? Are the lounge chairs neatly arranged?

  Yes

  No

  N/A

• Is the area free of cleaning issues? Is the floor clean and tidy?

  Yes

  No

  N/A

• Is the area free of maintenance issues? Is the shower working? Is all lighting in working order?

  Yes

  No

  N/A

• Does the pool hoist battery charged?

  Yes

  No

  N/A

• Are the pool lanes clean and neat?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Female Changing Room

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Are amenities and towels fully stocked and arranged neatly?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Is the area free of cleaning issues? Is the floor clean and tidy? Are the mirrors clean? Are bins emptied? Are towels picked up off the floor? Are locker doors shut? Are the Cowshed bottles filled and label facing forward?

  Yes

  No

  N/A

• Is the free of any maintenance issues? Is the cold shower, scales, hair dryers and straighteners all working? Is the air temperature comfortable? Is the music level suitable?

  Yes

  No

  N/A

• Is all lighting in working order? Are the walls mark free? Are all of the toilets and showers in working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Male Changing Room

• Time of Audit for this area:

  Date

• Is the area well presented? Would you be impressed with this area if you saw it for the first time? Are amenities and towels fully stocked and arranged neatly?

  Yes

  No

  N/A

• Are the team members present wearing a name badge and uniform?

  Yes

  No

  N/A

• Is the area free of cleaning issues? Is the floor clean and tidy? Are the mirrors clean? Are bins emptied? Are towels picked up off the floor? Are locker doors shut? Are Cowshed bottles filled and label facing forward?

  Yes

  No

  N/A

• Is the area free of maintenance issues? Is the cold shower, scales, hair dryers and straighteners all working? Is the air temperature comfortable? Is the music level suitable?

  Yes

  No

  N/A

• Is all lighting in working order? Are the walls mark free? Are all of the toilets and showers in working order?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Stairs

• Time of Audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Is the area free of cleaning issues?

  Yes

  No

  N/A

• Is the area free of maintenance issues?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

Mezanine area

• Time of Audit for this area:

  Date

• Is the area well presented?

  Yes

  No

  N/A

• Is the area free of cleaning issues?

  Yes

  No

  N/A

• Is the area free of maintenance issues? Is the air temperature comfortable?

  Yes

  No

  N/A

• Is there any other comments / concerns / observations for this area?

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  Date

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