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Site conducted
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Conducted on
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Prepared by
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Location
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Communication
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On account to your JLL team - How is communication carried out on your account, what format ie newsletters? Ie new starters, scope or contractual changes etc. Provide evidence in 'Media' on the last 2 communcations
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How are key messages delivered such as goals, focus areas to your team and client. Provide evidence in 'Media' of the last 2 communications ie QBR, emails confirming goals etc
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Are there any communication gaps or challenges identified in the IFM program, and if so, what corrective actions are being taken to address them
Finance
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Do you have regular balance sheet reviews?
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When was the last balance sheet review one carried out?
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Are we on target?
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Has specific E1 training been carried out?
Governance and compliance
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Risk register - Do you have an up to date Risk Register and is this being reviewed frequently?
Operational Excellence
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Do we undertake regular site inspections and document these so they are visible to the client?
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Portfolio data up to date and refreshed on a regular basis - What format is this currently in showing countries, sq ft, service lines
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Innovation tracker - Are you tracking innovation on your account, if so what format? What initiatives have been implemented?. Show examples via 'Media'
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CMO good catches – trends and themes, average number of monthly good catches across EMEA
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Safer Together training % completion
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Is your COSHH register up to date?
People
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Action tracking on people survey - What is the current status? Provide evidence via 'Media' of progress
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Do you have agreed and setup Team meetings and required 1-2-1 sessions
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Is your Team utilizing WD learning and trainings are up to date?
Strategy
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Are you addressing long term client requirements - How are you tracking this to show progress and closures? ie QBR
Technology
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Any issues by using the tools you mentioned? i.e Corrigo, Azara, Corrigo pro, Canopy
