TIAN SI AUDIT

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Name Of Auditor

• Auditor Contact Number

• Date Of Audit

  Date

• Store Audit

  Austin

  Midvalley

  Giant Pletong

  Sri Alam

  Others

• Supervisor On Duty

• Number Of Staff On Duty

OVERVIEW

• Are the External displays up to date?(TV,Signage,Poster,Banner)

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• TV Display latest and updated gold price and current promotional mechanism

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff grooming, uniform and professionalism

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Is product Display (VMD) appropriately organized by Best sellers/Family

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Products on display inside the Showcse up to date and damage free?

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

SERVICE

• Hoss/Hostess at the Enrance Visible to Greet and Welcome Customer?

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Are customers greeted in a warm and friendly manner? Basic Requirement. Hii. Welcome to Tiansi. How can I help you?

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• The team members making customer service their main priority

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Phone answering follow company standard

  Yes

  No

  N/A

• Staff are using tray to serve the item

  Yes

  No

  N/A

• Staff Serving not more than 3 item at one time

  Yes

  No

  N/A

• Staff Not Leave customer unattended

  Yes

  No

  N/A

SAFETY AND SECURITY

• Fire Extinguishers in place, clearly marked for type of fire, and not expired and easy to access

  Yes

  No

  N/A

• Staff Aware of Panic Button Location

  Yes

  No

  N/A

• Panic Button Testing<br><br>To call Leo before testing and record the time of response. Responded time within 20 second)

  Responded within 20 second

  Responded After 20 second

  Not Reponded

• Bag and Body Check procedure been carry out

  Yes

  No

  N/A

• CCTV display show all the camera

  Yes

  No

  N/A

SELLING FLOOR

• Selling floor comfortness and cleanliness

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Selling Floor Lighting condition

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Showcase Lighting condition

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Air-conditioning temperature

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Ceiling and walls are free of dirt, dust & cobwebs

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Cashier counter arrangement and cleanliness

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Boxes and packaging arrangment

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

BACK OF THE HOUSE

• Cleanliness of the back office

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff information board

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Saferoom cleanliness and arrangement

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Craftman area cleanliness and arrangement

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff Restroom Cleanliness

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Back office lighting

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Safe Room closed at all the time

  Yes

  No

  N/A

• Back Door secure and locked at all the time

  Yes

  No

  N/A

STOCK

• Daily stock count completed and tallied

  Compliant

  Non-Compliant

• Weighing 20 item randomly.<br><br>Accepted variance 0.05 +-

  Compliant

  Non-Compliant

• Reserve item without deposit and not display not more than 7 days keeping

  Compliant

  Non-Compliant

• Old Gold Purchase back tally with system record

  Compliant

  Non-Compliant

• Accesories and spare part tally with system record

  Compliant

  Non-Compliant

FINANCE

• Cash Float amount in store followed company policy. Access amount to bank in

  Compliant

  Non-Compliant

• Physical cash count of floats balance with the electronic and manual float registers are tally

  Compliant

  Non-Compliant

• Cash Transaction Log Book Update and tallied

  Compliant

  Non-Compliant