Title Page
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Conducted on
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Prepared by
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Location
Ticket Monitoring Quality Assurance
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1. Was the ticket actioned within 15mins?
- Yes
- No
- N/A
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2. Is Account Name correct?
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3. Is contact Name correct?
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4. Is the asset number inserted?
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4. Is the location correct?
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5. Is the Business Unit correct?
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5. Is the Department Unit correct?
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6. Is the Category correct?
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7. Is the Subcategory correct?
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9. Is the priority correct?
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10. Is the ticket correctly assigned?
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11. Is the Case type correct?
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12. Is the wording on the short description correct?
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13. Is there enough information in the description and is the description neat
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14. Where notes made accordingly as per process in the ticket?
