Titelseite

  • Client Company Logo

  • Document ID No.

  • Client

  • Title

  • Operator

  • Audit date

  • Audit Location(s)
  • Audit prepared by

CONTACTS & DISCLAIMER

  • Company Foto

  • Company Address and contact details

  • This report has been prepared on the basis of information as made available to NCG Aviation. It provides basic information and is neither intended to provide any rights or causes of action, nor does it imply an express or implied warranty in relation to the Operator, its aircraft, its technical condition or aircraft documentation. NCG Aviation excludes any liability, under contract or law, for the contents hereof. All questions concerning this document should be addressed to NCG Aviation.

Operator Details

  • Name of Operator / Auditees

  • Contact Information of Auditee

  • Main Office / Headquarter address

INTRODUCTION & AUDIT CONDITIONS

INTRODUCTION

Statement about regualtory Operational approval/declaration or AOC (if applicable)

  • undefined

Statement about nominated personnel qualifications

  • undefined

Statement about Audit Conditions

  • undefined

  • Audit checklist basis

SUMMARY AUDIT RESULTS

Audit Result

  • undefined

  • Areas, Procedures and Documents audited by QCM included the following:
    • Organization Structures and Organisation management manual (OMM), if applicable
    • OM-A, B, C and D
    • CAME
    • CAMO approval and implementation of the Continuing Airworthiness Task
    • Compliance Monitoring & Quality Assurance System (CMM/QAS)
    • Safety Management System (SMS)
    • Flight Operations
    • Crew Training, Execution, Qualification Quality & Contracts
    • Maintenance Contracts

    All these parts, on the basis of applicable EASA, FAA, ICAO regulations and best industry practice and we have reviewed the
    suitability of the infrastructure available to the operators staff, pilots and management personnel.

    Operator Responsibility
    The Management of the audited Operator is responsible for the safe conduct of all flights and the continued airworthiness of the aircraft under its management supervision. The responsibilities are defined in the Operator’s documentation of the Management System (Operating Manuals, Procedures and Internal Instructions) and an International Compliance Framework consisting of regulations issued by ICAO, FAA, EASA, IOSA and IS-BAO.

    The supervision of the Operator’s activities lies with the competent National Aviation Authority (NAA).

Operator Scoring Result

  • Operator Management Status, Approach & General condition

  • Operator's financial situation | Imperssion

  • Organisation & Documentation Status

  • Flight Operations Status

  • Compliance Management & Quality Assurance System

  • SMS

  • Training

  • Maintenance management | CAMO

  • Ground Operations / OCC

  • Facilities / ICT | Data retention / Security Status

Introduction, Definitions & Scoring

  • QCM Opinion
    We express an opinion on the effectiveness of the Operator’s Management System (OMS) in relation to the conduct of flights and in relation to safeguarding the value of aircraft operated by them.
    It is QCM’s opinion that the audited Operator, operates within the applicable regulatory framework. The standard of operations is expressed in an overall scoring in points and overall wording as described below.

  • Operator Scoring Matrix Description:

    All items are weighted and agreed to show a point scoring, with respect to the customers individual needs and definitions. The Sum of all audit question item points sum up to 100%.

ORGANISATION AND DOCUMENTATION

  • Manauals, Certificates & Approvals, Process descriptions, Tech and Journey Logbooks and other evidence material must have been available in original paper or digital file format for inspection, as well as key management personnel availability or adequate information from a deputy otherwise the conduct of the audit may be rated as "average" or "below" / "well-below"

ORGANISATION

  • undefined

  • The OMS (Operator Management System) is a concept introduced by regulatory entities, in order to ensure aviation organisations implement proportionate structures to ensure the oversight of safe operations and compliance with the regulatory requirements.

  • Status Organisation & Management

  • Management Information and steering system (KPI, SPI, etc.)

  • Management evaluation and Policy control & proof of commitment

  • The aircraft(s) at the operator is/are being operated according to the following legal standards.

DOCUMENTATION

  • Document management refers to the initial documentation and the on-going revision of processes and procedures which are essential to implement and run an aviation organisation efficiently and in compliance with the regulations.

  • Are the manuals maintained & last revisions approved?

  • Editorial process & procedures | Distribution & acknowledgement system

  • What is the quality of documentation of the manuals & approvals since last inspection?

  • Monitoring of external standards / requirements

  • Is the maintaining of minimal documentation standards assured for the future?

Findings on ORGANISATION AND DOCUMENTATION

  • New Findings on ORGANISATION AND DOCUMENTATION

  • Findings on ORGANISATION AND DOCUMENTATION

FLIGHT OPERATIONS (FO)

Flight Operations

  • Status FLIGHT OPERATIONS

  • Description of the intended or conducted operations and standards

SOP

  • Standard Operating Procedures (SOP) are, together with processes and procedures, the means by which aviation organisations standardise their flight operations activities. They may also refer to manufacturer or best industry practices.

  • SOP availability and assurance

  • Performance calculation and IRT, OEI T/O & Approach, Landing

  • OEI company routes, Drift Downs, RTE selection | CMD confirmation & Situational Awareness

  • QRH, FCOM, Checklist update - in line with SOP

  • On board documentation oversight | JL / Return envelope inspection (Fuel, Oil, etc.), Time/Cycle recording and statistics | Emergency Bulletins communication

Findings on Flight Operations

  • New Findings on Flight Operations

  • Findings on FO

COMPLIANCE MANAGEMENT SYSTEM (CMS)

Compliance & Quality management system

  • CMS/QMS Overall

  • undefined

  • Policies & KPI, measured Objectives

  • Processes, Forms, IT-systems & automation, reporting, Management of legal changes, Risk Assessments

  • Internal Audit schedule / Findings

Findings on CMS

  • New Findings on CMS

  • Findings on CMS

SAFETY MANAGEMENT SYSTEM (SMS)

Safety Management

Safety management system

  • SMS Overall

  • undefined

  • SRM, Hazard Identification, Occurrence reporting, Management of change, Risk Assessments

  • Safety Assurance, KPI, Performance Monitoring, Internal assessments & SEM, SRB, SAG

  • Accident, Incident, MOR Track records, NAA reporting & FDM Triggers

Emergency Response

  • ERP

Findings on SMS

  • New Findings on SMS

  • Findings on SMS

TRAINING

Training

  • Status Training

  • undefined

Training Procedures & Records

  • Training Management & Processes

  • Training Records

  • Licenses & Ratings valid

Findings on Flight Operations

  • New Findings on Flight Operations

  • Findings on FO

CAMO | MX

Continuous airworthiness management (CAMO)

CAM

  • The issue of an approval for a Continuing Airworthiness Management Organisation (CAMO) is subject to proving compliance with EASA or equivalent competent NAA standards (nomenclature and concept may differ slightly among ICAO member states). The maintenance of such approval is the subject of fulfilling the continuing compliance requirements as implemented by the national aviation authority (NAA).

    As defined by EASA, FAA & ICAO, Continuing Airworthiness Management (“CAM”) refers to a number of tasks and processes, leading to work packages or work orders (WO) in order to ensure an aircraft is operated and maintained in accordance with approved maintenance programs, and it is released for dispatch in a fully airworthy condition or in accordance with MEL.

  • undefined

  • CAMO, CAME, Manual approvals

  • MX Subcontractor contract Status & Approval

  • Internal & external Audits & Inspections

  • Status of Payments, MX Deposits, invoice status

MX Management System

Airworthiness Management

  • Time & cycle records

  • EFB Data Transfer / JL control

  • WO, WP process & supervision

  • MCC, MEL, Dispatch process / MX, DDL Item coordination

  • AD, SB, Mod. Management

  • Key MX Aircraft Doc's: ARC etc. / Status control system

  • NAV Data Base Update and Monitoring

Record Quality Assurance

  • CAM and maintenance task result in a large amount of data and documentation. It is the CAMO’s responsibility to assure accuracy, completeness and back-to-birth traceability of the aircraft logs and records.

  • EASA Form 1, CRS, etc. management & digital storage

  • Hardcopy or digital Logbook update

  • Safeguarding original records & Backup process

Findings on CAMO

  • New Findings on CAMO

  • Findings on ORGANISATION AND DOCUMENTATION

GROUND OPERATIONS (GO)

Dispatch | OCC

Flight Planning & Following

  • This refers to the flight cycle from tactical planning through to after-flight administration.

  • Write summary

OCC

  • Sales & ticketing process / liability limitations

  • OCC

  • Dispatch process / MX, DDL Item coordination

Flight Planning

  • Briefing pack, overflight permits etc.

  • Destination Aerodrome, Alternate Selection & Service Supplier, Suitability Gerneral

  • FTL, FRM calculations & crewing

  • Fuel planning

  • ETOPS / EROPS Route and contingency planning (if applicable)

  • RTE, Matching a/c NAV Data Base?

  • EFB Transfer / JL control

Findings GO

  • New Findings on GO

  • Findings on GO

FACILITY / ICT | DATA / SECURITY

Infrastructure

Office, Storage

  • An Operator needs to assure it can assume its responsibilities and accountabilities from a suitable office base.

    As defined by EASA, FAA & ICAO, Continuing Airworthiness Management (“CAM”) refers to a number of tasks and processes, leading to work packages or work orders (WO) in order to ensure an aircraft is operated and maintained in accordance with approved maintenance programs, and it is released for dispatch in a fully airworthy condition or in accordance with MEL.

  • undefined

ICT Infrastructure

  • undefined

IT

  • OCC Server & Software

  • MCC Server & Software

Document storage / distribution & EFB

  • Document storage & backup

  • EFB update & protection

  • NAV Data Base protection

Findings on Office | ICT

  • New Findings on Office | ICT

  • Findings on ORGANISATION AND DOCUMENTATION

Signatory

  • This audit report / survey is governed by the Contract terms and conditions as laid down in the Service Agreement between NCG Aviation and the client.

  • Wil, Switzerland, on

  • Managing Director

ANNEX | Certificates & Approvals

  • The Operator shall be possession of either and AOC in case of commercial air transport and Operator Licence, as well as an associated CAMO (or competent National Aviation Authoirty (NAA) equivalent) approval. All documents are separately issued and need supervision of expiry (if applicable) and associated approval conditions.

    In case of private air transport, not for hire or reward, EASA rules require NCC declaration (if the aicraft operated fall under the applicable definitions), or compliance with NCO and applicable special operations specifications (i.e. Part-SPA, PBN, etc.) for the intended aircraft utilization.

Approvals

  • Commercial Operation?

NCC or eqivalent declaration

  • Number

  • Issue Date

  • Validity

  • Evidence

AOC

  • Number

  • Issue Date

  • Validity

  • AOC

Ops Specs

  • Number

  • Issue Date

  • Validity

  • Ops Specs

CAMO & CAME Approvals

  • Number

  • Issue Date

  • Validity

  • CAMO & CAME

Other Approvals and Certificates

  • EFB

  • Ops Manuals

  • Various

Following documents were checked by the auditor

  • List of Nominated persons, Organigram

  • Ops Manual Approvals

  • CAMO, CAME, Maintenance Program approval (if not listed earlier in AOC)

  • Radio Station Licese

  • Aircraft Documents, CoR's, CoA's, ARC's, Insurances, etc.

  • Mass & Balance record

  • Modification Log Book(s)

  • AD (airframe) listing and control (IT MX control proof acceptable)

  • AFM

  • Crew Manuals (Ops Manuals, SMS Manual, OMM, NASP, FCOM, CSPM, etc.)

  • DDL

  • accident, incident summary, investigation and statments

  • Mandatory occrrence reports, root cause analysis and / or risk assessments

  • Aircraft Damage / Repair Mapping, statements and Release to service forms, signature and stamps

  • Certificate of Company registration

  • The Auditor / inspector herewith states to have worked in a thoroughly manner, using all available documents, and resources for evidence retrieval.
    His judgement and assessments / valuations / scorings are offered in good faith and are not intended to be biased.

  • Signature of Auditor

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