Titelseite
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Client Company Logo
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Document ID No.
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Client
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Title
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Operator
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Audit date
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Audit Location(s)
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Audit prepared by
CONTACTS & DISCLAIMER
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Company Foto
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Company Address and contact details
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This report has been prepared on the basis of information as made available to NCG Aviation. It provides basic information and is neither intended to provide any rights or causes of action, nor does it imply an express or implied warranty in relation to the Operator, its aircraft, its technical condition or aircraft documentation. NCG Aviation excludes any liability, under contract or law, for the contents hereof. All questions concerning this document should be addressed to NCG Aviation.
Operator Details
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Name of Operator / Auditees
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Contact Information of Auditee
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Main Office / Headquarter address
INTRODUCTION & AUDIT CONDITIONS
INTRODUCTION
Statement about regualtory Operational approval/declaration or AOC (if applicable)
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undefined
Statement about nominated personnel qualifications
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undefined
Statement about Audit Conditions
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undefined
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Audit checklist basis
- EU, EASA PART-CAT
- EU, EASA PART-M
- EU, EASA PART-145
- EU, EASA PART-NCC
- EU, EASA PART-ARO
- EU, EASA PART-SPO
- US, FAR PART 135
- US, FAR PART 91
- IOMAR
- Aruba / AUA-OPS
- SMAR - San Marino
- BCAA - Bermuda
- other / pls. state
- IS-BAO
- IOSA / ISAGO
SUMMARY AUDIT RESULTS
Audit Result
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undefined
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Areas, Procedures and Documents audited by QCM included the following:
• Organization Structures and Organisation management manual (OMM), if applicable
• OM-A, B, C and D
• CAME
• CAMO approval and implementation of the Continuing Airworthiness Task
• Compliance Monitoring & Quality Assurance System (CMM/QAS)
• Safety Management System (SMS)
• Flight Operations
• Crew Training, Execution, Qualification Quality & Contracts
• Maintenance Contracts
All these parts, on the basis of applicable EASA, FAA, ICAO regulations and best industry practice and we have reviewed the
suitability of the infrastructure available to the operators staff, pilots and management personnel.
Operator Responsibility
The Management of the audited Operator is responsible for the safe conduct of all flights and the continued airworthiness of the aircraft under its management supervision. The responsibilities are defined in the Operator’s documentation of the Management System (Operating Manuals, Procedures and Internal Instructions) and an International Compliance Framework consisting of regulations issued by ICAO, FAA, EASA, IOSA and IS-BAO.
The supervision of the Operator’s activities lies with the competent National Aviation Authority (NAA).
Operator Scoring Result
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Operator Management Status, Approach & General condition
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Operator's financial situation | Imperssion
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Organisation & Documentation Status
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Flight Operations Status
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Compliance Management & Quality Assurance System
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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SMS
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Training
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Maintenance management | CAMO
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Ground Operations / OCC
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Facilities / ICT | Data retention / Security Status
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
Introduction, Definitions & Scoring
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QCM Opinion
We express an opinion on the effectiveness of the Operator’s Management System (OMS) in relation to the conduct of flights and in relation to safeguarding the value of aircraft operated by them.
It is QCM’s opinion that the audited Operator, operates within the applicable regulatory framework. The standard of operations is expressed in an overall scoring in points and overall wording as described below. -
Operator Scoring Matrix Description:
All items are weighted and agreed to show a point scoring, with respect to the customers individual needs and definitions. The Sum of all audit question item points sum up to 100%.
ORGANISATION AND DOCUMENTATION
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Manauals, Certificates & Approvals, Process descriptions, Tech and Journey Logbooks and other evidence material must have been available in original paper or digital file format for inspection, as well as key management personnel availability or adequate information from a deputy otherwise the conduct of the audit may be rated as "average" or "below" / "well-below"
ORGANISATION
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undefined
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The OMS (Operator Management System) is a concept introduced by regulatory entities, in order to ensure aviation organisations implement proportionate structures to ensure the oversight of safe operations and compliance with the regulatory requirements.
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Status Organisation & Management
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Management Information and steering system (KPI, SPI, etc.)
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Management evaluation and Policy control & proof of commitment
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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The aircraft(s) at the operator is/are being operated according to the following legal standards.
- EU, EASA PART-CAT
- EU, EASA PART-M
- EU, EASA PART-145
- EU, EASA PART-NCC
- EU, EASA PART-ARO
- EU, EASA PART-SPO
- US, FAR PART 135
- US, FAR PART 91
- IOMAR
- Aruba / AUA-OPS
- SMAR - San Marino
- BCAA - Bermuda
- other / pls. state
- IS-BAO
- IOSA / ISAGO
DOCUMENTATION
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Document management refers to the initial documentation and the on-going revision of processes and procedures which are essential to implement and run an aviation organisation efficiently and in compliance with the regulations.
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Are the manuals maintained & last revisions approved?
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Editorial process & procedures | Distribution & acknowledgement system
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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What is the quality of documentation of the manuals & approvals since last inspection?
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Monitoring of external standards / requirements
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Is the maintaining of minimal documentation standards assured for the future?
Findings on ORGANISATION AND DOCUMENTATION
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New Findings on ORGANISATION AND DOCUMENTATION
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Findings on ORGANISATION AND DOCUMENTATION
FLIGHT OPERATIONS (FO)
Flight Operations
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Status FLIGHT OPERATIONS
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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Description of the intended or conducted operations and standards
SOP
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Standard Operating Procedures (SOP) are, together with processes and procedures, the means by which aviation organisations standardise their flight operations activities. They may also refer to manufacturer or best industry practices.
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SOP availability and assurance
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Performance calculation and IRT, OEI T/O & Approach, Landing
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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OEI company routes, Drift Downs, RTE selection | CMD confirmation & Situational Awareness
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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QRH, FCOM, Checklist update - in line with SOP
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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On board documentation oversight | JL / Return envelope inspection (Fuel, Oil, etc.), Time/Cycle recording and statistics | Emergency Bulletins communication
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
Findings on Flight Operations
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New Findings on Flight Operations
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Findings on FO
COMPLIANCE MANAGEMENT SYSTEM (CMS)
Compliance & Quality management system
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CMS/QMS Overall
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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undefined
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Policies & KPI, measured Objectives
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Processes, Forms, IT-systems & automation, reporting, Management of legal changes, Risk Assessments
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Internal Audit schedule / Findings
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Findings on CMS
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New Findings on CMS
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Findings on CMS
SAFETY MANAGEMENT SYSTEM (SMS)
Safety Management
Safety management system
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SMS Overall
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undefined
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SRM, Hazard Identification, Occurrence reporting, Management of change, Risk Assessments
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Safety Assurance, KPI, Performance Monitoring, Internal assessments & SEM, SRB, SAG
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Accident, Incident, MOR Track records, NAA reporting & FDM Triggers
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Emergency Response
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ERP
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Findings on SMS
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New Findings on SMS
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Findings on SMS
TRAINING
Training
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Status Training
- Exceeding, Leading Industry STD's | No-Findings
- Good | Above Industry STD's | No- or Minor Findings
- Average | Industry STD's | Minor Findings
- Below Industry STD's | Findings
- Well Below Industry STD's | Numerous Findings
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undefined
Training Procedures & Records
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Training Management & Processes
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Training Records
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Licenses & Ratings valid
Findings on Flight Operations
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New Findings on Flight Operations
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Findings on FO
CAMO | MX
Continuous airworthiness management (CAMO)
CAM
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The issue of an approval for a Continuing Airworthiness Management Organisation (CAMO) is subject to proving compliance with EASA or equivalent competent NAA standards (nomenclature and concept may differ slightly among ICAO member states). The maintenance of such approval is the subject of fulfilling the continuing compliance requirements as implemented by the national aviation authority (NAA).
As defined by EASA, FAA & ICAO, Continuing Airworthiness Management (“CAM”) refers to a number of tasks and processes, leading to work packages or work orders (WO) in order to ensure an aircraft is operated and maintained in accordance with approved maintenance programs, and it is released for dispatch in a fully airworthy condition or in accordance with MEL. -
undefined
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CAMO, CAME, Manual approvals
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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MX Subcontractor contract Status & Approval
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Internal & external Audits & Inspections
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Status of Payments, MX Deposits, invoice status
MX Management System
Airworthiness Management
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Time & cycle records
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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EFB Data Transfer / JL control
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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WO, WP process & supervision
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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MCC, MEL, Dispatch process / MX, DDL Item coordination
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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AD, SB, Mod. Management
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Key MX Aircraft Doc's: ARC etc. / Status control system
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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NAV Data Base Update and Monitoring
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Record Quality Assurance
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CAM and maintenance task result in a large amount of data and documentation. It is the CAMO’s responsibility to assure accuracy, completeness and back-to-birth traceability of the aircraft logs and records.
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EASA Form 1, CRS, etc. management & digital storage
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Hardcopy or digital Logbook update
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Safeguarding original records & Backup process
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Findings on CAMO
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New Findings on CAMO
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Findings on ORGANISATION AND DOCUMENTATION
GROUND OPERATIONS (GO)
Dispatch | OCC
Flight Planning & Following
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This refers to the flight cycle from tactical planning through to after-flight administration.
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Write summary
OCC
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Sales & ticketing process / liability limitations
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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OCC
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Dispatch process / MX, DDL Item coordination
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Flight Planning
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Briefing pack, overflight permits etc.
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Destination Aerodrome, Alternate Selection & Service Supplier, Suitability Gerneral
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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FTL, FRM calculations & crewing
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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Fuel planning
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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ETOPS / EROPS Route and contingency planning (if applicable)
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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RTE, Matching a/c NAV Data Base?
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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EFB Transfer / JL control
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Findings GO
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New Findings on GO
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Findings on GO
FACILITY / ICT | DATA / SECURITY
Infrastructure
Office, Storage
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An Operator needs to assure it can assume its responsibilities and accountabilities from a suitable office base.
As defined by EASA, FAA & ICAO, Continuing Airworthiness Management (“CAM”) refers to a number of tasks and processes, leading to work packages or work orders (WO) in order to ensure an aircraft is operated and maintained in accordance with approved maintenance programs, and it is released for dispatch in a fully airworthy condition or in accordance with MEL. -
undefined
ICT Infrastructure
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undefined
IT
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OCC Server & Software
- reactive
- pro-active
- preventive
- not implemented
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MCC Server & Software
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Document storage / distribution & EFB
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Document storage & backup
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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EFB update & protection
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
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NAV Data Base protection
- Not Documented or Implemented
- Documented
- Implemented & Trained
- Exceeding Industry STD's
- not inspected / N/A / not accessible
- non-compliance observed
Findings on Office | ICT
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New Findings on Office | ICT
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Findings on ORGANISATION AND DOCUMENTATION
Signatory
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This audit report / survey is governed by the Contract terms and conditions as laid down in the Service Agreement between NCG Aviation and the client.
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Wil, Switzerland, on
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Managing Director
ANNEX | Certificates & Approvals
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The Operator shall be possession of either and AOC in case of commercial air transport and Operator Licence, as well as an associated CAMO (or competent National Aviation Authoirty (NAA) equivalent) approval. All documents are separately issued and need supervision of expiry (if applicable) and associated approval conditions.
In case of private air transport, not for hire or reward, EASA rules require NCC declaration (if the aicraft operated fall under the applicable definitions), or compliance with NCO and applicable special operations specifications (i.e. Part-SPA, PBN, etc.) for the intended aircraft utilization.
Approvals
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Commercial Operation?
NCC or eqivalent declaration
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Number
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Issue Date
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Validity
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Evidence
AOC
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Number
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Issue Date
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Validity
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AOC
Ops Specs
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Number
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Issue Date
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Validity
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Ops Specs
CAMO & CAME Approvals
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Number
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Issue Date
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Validity
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CAMO & CAME
Other Approvals and Certificates
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EFB
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Ops Manuals
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Various
Following documents were checked by the auditor
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List of Nominated persons, Organigram
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Ops Manual Approvals
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CAMO, CAME, Maintenance Program approval (if not listed earlier in AOC)
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Radio Station Licese
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Aircraft Documents, CoR's, CoA's, ARC's, Insurances, etc.
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Mass & Balance record
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Modification Log Book(s)
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AD (airframe) listing and control (IT MX control proof acceptable)
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AFM
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Crew Manuals (Ops Manuals, SMS Manual, OMM, NASP, FCOM, CSPM, etc.)
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DDL
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accident, incident summary, investigation and statments
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Mandatory occrrence reports, root cause analysis and / or risk assessments
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Aircraft Damage / Repair Mapping, statements and Release to service forms, signature and stamps
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Certificate of Company registration
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The Auditor / inspector herewith states to have worked in a thoroughly manner, using all available documents, and resources for evidence retrieval.
His judgement and assessments / valuations / scorings are offered in good faith and are not intended to be biased. -
Signature of Auditor