Tim Hortons UK: Restaurant Manager

• Tim Hortons UK Interview Template:

• Conducted on

  Date
• Location
  Address

• Prepared by

Basic Information

• Candidate Name

• Candidate address

• Email address

• Phone number

• Position Applied For

  Regional Manager

  Regional Trainer

  Restaurant Manager

  Shift Manager

• Interview Date

  Date

• Attendance (in the event of a Candidate failing to attend, please upload CV into final section)

  Yes

  No

  N/A

• Current Immigration Status

  NTLS (No Time Limit To Stay)

  LLTS (Limited Leave To Remain)

• Interviewers

  Select Jaipal Dhillon Surinder Kandola Gurprit Dhaliwal Raghvir Dhaliwal Matt Williams Rob Foreman Ravi Singh

  • Jaipal Dhillon
  • Surinder Kandola
  • Gurprit Dhaliwal
  • Raghvir Dhaliwal
  • Matt Williams
  • Rob Foreman
  • Ravi Singh
• Interview Location
  Address

Personal

• Tell us about yourself? E.g hobbies etc

• What QSR/ Food companies have you worked for previously? And in what roles?

  Select McDonalds Costa Starbucks Burger King KFC Pret Subway Greggs Cafe Nero Other

  • McDonalds
  • Costa
  • Starbucks
  • Burger King
  • KFC
  • Pret
  • Subway
  • Greggs
  • Cafe Nero
  • Other

• In what role?

  Select Manager Assistant Manager Trainer Team Member Area Manager

  • Manager
  • Assistant Manager
  • Trainer
  • Team Member
  • Area Manager

• How many team members have you managed in your previous roles?

• What is your current salary?

• How many hours do you currently work?

• Can you work between 7am - 3pm weekdays and weekends when required?

  Yes

  No

• Can you drive?

  Yes

  No

• Candidate Photograph

  Media

Customer Service: (Shows a true passion to serve customers and anticipate what will add value to client based upon a deep understanding of the QSR Sector)

• What are the things that you would look out for or check during your store walks and why?

• How do you personally go about delivering good customer service? How do you know when you have achieved this?

• Can you tell me how you would go about making sure your scheduling of staff reflects customer demands? Give specific examples of how you apply this?

• Tell me about a time when you have had to make every effort to understand a customers needs, and took swift and flexible action to satisfy them? What did you learn from this. What was the situation and outcome?

• What, in your opinion, are the critical factors that can help build effective organisations?

• How would you best motivate a team to deliver the desired result?

• Overall Score: Customer Service

People/ Leadership: (Developing and sharing a vision for the business and capability to lead others in the desired direction)

• What do you think are the fundamentals to successfully leading any business?

• How would you describe your leadership style?

• Give us an example of how you have helped a manager who was really struggling with their people management skills? How did you approach this? What did you specifically do? What was the outcome?

• Have there ever been situations where you were less successful as a leader than you would have wanted to be? What did you learn from those events?

• Tell me about a time you have had to give a member of your team a performance review, with tough feedback? How did you go about this? What was the reaction and how did you deal with it? What was the outcome following the review?

• How would you best motivate a team to deliver the desired results?

• What do you think employees are looking for from work-life today? How do you get the best out of your employees?

• What strengths do you think you have, that makes others look up to you?

• How do you think your employees would describe working for you?

• Overall Score: People/Leadership

Operations: (Making money the right way: The continuous drive to maximise profit and achieve improved and sustainable business results)

• What would you do if a team members till was short three shifts in a row? What was the issue and why was this occurring? What steps would you take? What was the solution/ outcome? What would you do differently next time?

• How would you ensure your restaurant operated to the same high standards in your absence? What checks would you put in place? How would you assess this?

• What coping mechanisms do you have to deal with high pressure and fast paced environments?

• What experience do you have of inventory controls? Can you explain the methods you use? How are they effective?

• Overall Score: Operations

Driving sales: (Championing and showing flexibility to respond quickly with an attitude to be an effective catalyst to driving sales?)

• Give examples of three things would you do as an everyday activity to drive sales?

• What additional projects/initiatives have you carried out to drive or improve sales?

• How would you go about adapting a high sales culture in your restaurant?

• What are some of the pitfalls to avoid when trying to stretch sales targets?

• Overall Score: Driving Sales

Personal Style (Behavioural and Development)

• What is the most common misconception about you?

• If I was to ask your current line manager to provide a summary of development areas for you, what would they say and why?

• How do you prepare for an important meeting?

• What's one of the most difficult decisions you've made in your working life? How did you decide? What would you have done differently in hindsight?

• What do you think your past colleagues would say about you with regards to your ability to communicate?

• How would you establish a rapport with others who do not report to you but from whom you must obtain input/support to help you achieve your goals?

• Overall Score: (Personal Style)

Problem solving and decision making skills: (Analysing problems, using structured problem techniques and making effective decisions)

• Tell me a little about the most challenging problem that you have had to solve in a work situation?

• Tell me about a decision that you made, which you knew would be unpopular with a group of people. How did you handle the decision-making process and how did you manage expectations?

• How do you enlist support of your staff to establish a common approaching to solving a problem?

• What was one of the most difficult decisions that you have ever had to make?

• Overall Score: Problem solving and decision making skills