TLLPA

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Store Number

• Current Sales YTD

• Current Shrink $$$

• Current Shrink %

• High Shrink Store?

  Yes

  No

  N/A

• Peer Group

  Select Mall 1 Mall 2 Mall 3 Mall 4 STC 1 STC 2 STC 3 STC 4 POP 1 POP 2 DISTRESSED MILLS OUTDOOR OUTLET 1 OUTLET 2 TOURIST

  • Mall 1
  • Mall 2
  • Mall 3
  • Mall 4
  • STC 1
  • STC 2
  • STC 3
  • STC 4
  • POP 1
  • POP 2
  • DISTRESSED
  • MILLS
  • OUTDOOR
  • OUTLET 1
  • OUTLET 2
  • TOURIST

• Regional Director

  Gary Alexander

  Garrett Regelman

  Leah Gallagher

  Sheri Kerhulas

• District Manager Name

• Auditor Name

Inventory Control & Shrink Prevention

• Are MOS items being scanned, tagged, and resolved on a weekly basis? (inspect current items to physically verify proper procedures are being followed and verify the past 90 days entered in the system to validate the procedure is being followed weekly)

  Yes

  No

  N/A

• Are carton shortages reported to Inventory Control within 48 hours?

  Yes

  No

  N/A

• Is the shipment screen current with no open cartons over 30 days?

  Yes

  No

  N/A

• Is the store following up on store to store transfers including recently shipped, expected arrivals, and packing and unpacking screens?

  Yes

  No

  N/A

• Is the store tracking their known loss items and notifying Loss Prevention and Inventory Control?

  Yes

  No

  N/A

• Are price tickets attached to product? (randomly inspect 200 items for missing tickets, more than 20 items found = No)

  Yes

  No

  N/A

• Is Inventory Control notified when markdowns are conducted and merchandise is identified as missing?

  Yes

  No

  N/A

• Are Buyer initiated MOS handled per the policy?

  Yes

  No

  N/A

• Are Associates making every effort to determine the correct SKU when tickets are missing from merchandise? (Review Dummy SKU usage over the past 90 days to determine how frequent associates use a Dummy SKU instead of finding the correct SKU)

  Yes

  No

  N/A

• Is the store properly following up on web orders? Have customers been notified of web orders over 30 days? Are web orders abandoned after 45 days?

  Yes

  No

  N/A

Customer Service

• Are customers greeted within 30 seconds of entering the store?

  Yes

  No

  N/A

• Are customers approached and serviced after the initial greeting? (Asking open ended questions, building the sale, informing customers of promotions)

  Yes

  No

  N/A

• Is the sales floor clean and organized, no signs of bad housekeeping? (no clutter or loose items, price tickets, hangers scattered across the floor)

  Yes

  No

  N/A

• Is the POS area neat, clean, and free of merchandise, loose change and or price tickets?

  Yes

  No

  N/A

• Is the store utilizing the current TCC application?

  Yes

  No

  N/A

Knowledge & Awareness

• Is the weekly LP topic printed, in the Daily Planner binder and signed by the store team?

  Yes

  No

  N/A

• Is the current monthly awareness topic posted on the Loss Prevention board?

  Yes

  No

  N/A

• Are the current physical inventory results "shrink" with action plan posted on the Loss Prevention board?

  Yes

  No

  N/A

• Is the Emergency Contact Reference Sheet updated and posted on the Loss Prevention board?

  Yes

  No

  N/A

• Are associates aware of the top 5 shrink departments? (Staff on duty must know the top 5 without referring to the LP bulletin board.)

  Yes

  No

  N/A

• Is the Business Abuse poster visible on the Loss Prevention board and are associates familiar with the program?

  Yes

  No

  N/A

• Are associates aware of the "associate discount" policy? (Staff on duty must know the policy)

  Yes

  No

  N/A

• Are associate purchases rung by management with proper signatures?

  Yes

  No

  N/A

• Are associates aware of the bag check policy and is it being followed? (Staff on duty must know the policy)

  Yes

  No

  N/A

• Are associates aware of the associate hold policy and is it being followed? (Staff on duty must know the policy and inspect hold tag(s) for assoc. checked, name written on tag, SKU listed, not expired and within 24 hours and manager signature on the tag)

  Yes

  No

  N/A

• Is the customer hold policy being followed? (inspect hold tag(s) for customer checked, name written on tag, not expired)

  Yes

  No

  N/A

• Do associates know how to verify bills for counterfeit currency? (staff on duty must know about OVI, watermarks, use of the counterfeit detector device and any valid security features)

  Yes

  No

  N/A

Loss Prevention

• Are Fitting Room doors closed and locked when not in use?

  Yes

  No

  N/A

• Are the fitting rooms free of merchandise and/or storage?

  Yes

  No

  N/A

• Are the fitting rooms clear of any signs of theft? (i.e. empty hangers. defeated sensor tags, price tickets)

  Yes

  No

  N/A

• Are customers properly checked in and out of Fitting Rooms? (i.e. obtain customer's name, items physically handled and counted prior to a customer entering a fitting room and quantity verified upon exiting the fitting room)

  Yes

  No

  N/A

• Is the EAS system working properly? (at the time of the audit, system must be on and enunciate when a tag is waved through the exit)

  Yes

  No

  N/A

• Are associates aware on how to respond to EAS alarm activations? (staff on duty must know the policy)

  Yes

  No

  N/A

• Is sensor tagging compliance at or above 95%? (inspect 200 items, if more than 10 items are found not tagged = no)

  Yes

  No

  N/A

• Is management inspecting the trash in front of another associate prior to removal?

  Yes

  No

  N/A

• Are all perimeter doors closed and locked?

  Yes

  No

  N/A

• Are all door, cabinet and emergency exit hardware (locks & keys) in good working order?

  Yes

  No

  N/A

• Is the MOD in possession of the store keys?

  Yes

  No

  N/A

• Are keys to the IT cabinet, MOD drawer, registers and filing cabinet in a secure location?

  Yes

  No

  N/A

• Is the door to the stockroom closed during business hours?

  Yes

  No

  N/A

• Does the safe lock and is it in good working condition?

  Yes

  No

  N/A

Cash Handling & Media

• Are daily deposits completed and taken to the bank? (scope is last 21 days)

  Yes

  No

  N/A

• Are deposit slips signed by the closing manager and a witness each night? (scope is last 21 days)

  Yes

  No

  N/A

• Are the deposit amounts and change fund details recorded in the deposit log daily? (scope is last 21 days)

  Yes

  No

  N/A

• is the store maintaining a minimum of twelve months of completed deposit slips in the safe or filing cabinet?

  Yes

  No

  N/A

• Is there a minimum of 45 day supply of deposit tickets?

  Yes

  No

  N/A

• Are out of balance checklists completed for all variances > $5.00? (scope is last 7 days) & (are there supporting e-mails to the DM, Sales Audit, and RLPM)

  Yes

  No

  N/A

• Are all safe funds accounted for?

  Yes

  No

  N/A

• Is store media being audited daily by management? (scope is last 7 days)

  Yes

  No

  N/A

• Does management complete refunds and exchanges with customer info, receipts, and signatures? (scope is last 7 days) & (retained original receipts should be completely voided out with a diagonal line drawn across the receipt and the refund trans # must be written on the line)

  Yes

  No

  N/A

• On refunds and exchanges was the correct discount applied? (scope is last 7 days) & (is amount the return amount equal to the original discount and transaction amount)

  Yes

  No

  N/A

• Are aborted transactions filled out completely and do they include re-ring transaction numbers? (scope is last 7 days)

  Yes

  No

  N/A

• Are no sale transactions completed by management with proper signatures & approvals and do quantities match? (scope is last 7 days)

  Yes

  No

  N/A

• Are paid outs completed by management with proper signatures & approvals and do quantities match? (scope is last 7 days) & (approval e-mail must be attached)

  Yes

  No

  N/A

• Are post voids completed by management with reason, original receipt attached, proper signatures, re-ring transaction number written on the post void receipt.

  Yes

  No

  N/A

• Are customer abandoned gift cards cancelled by IT? (gift cards found at the time of the audit must be researched)

  Yes

  No

  N/A

Safety

• Are ladders in good working order?

  Safe

  At Risk

  N/A

• Do associates know the location of the first aid and blood borne pathogen kits as well as the location of the fire extinguishers? (staff on duty must have knowledge)

  Yes

  No

  N/A

• Are all fire extinguishers full and charged properly? (the needle must be pointed to the green section of the circle gauge)

  Safe

  At Risk

  N/A

• Are all fire extinguishers properly labeled with inspection tag and in a visible location?

  Safe

  At Risk

  N/A

• Are all fire extinguishers inspected monthly? (inspection tag must contain initials each month)

  Safe

  At Risk

  N/A

• Is the store maintaining a properly stocked first aid and blood borne pathogen kit? (no expired items)

  Safe

  At Risk

  N/A

• Ensure that all exit routes are unobstructed such as by materials, cartons, equipment, and doors freely unlock with the use of a push bar?

  Safe

  At Risk

  N/A

• Are objects such as mannequins, mobile folding tables and fixtures on the sales floor, secure and present no risk for hazards?

  Safe

  At Risk

  N/A

• Is the sales floor free of slips, trips and fall hazards? (i.e. slippery floor, cracked or uneven floor, sharp objects, beveled edge of mats or rugs not secure, tangled wires, poorly secured handrails, etc)

  Safe

  At Risk

  N/A

• Is the store current with all required Federal/State Labor posters?

  Yes

  No

  N/A

• Is the store properly following ADA guidelines? (Is required signage properly posted)

  Safe

  At Risk

  N/A

• MOD Signature

  Sign

• Date & Time audit completed

  Date