Title Page
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Audit Title
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Conducted on
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Prepared by
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Location
Audit Details
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Store Number
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High Shrink Store?
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Regional Director
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District Manager Name
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Auditor Name
Inventory Control & Shrink Prevention (35 Points)
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1. Are damaged items being scanned, tagged, and resolved on a weekly basis? (inspect current items to physically verify proper procedures are being followed and verify the past 90 days entered in the system to validate the procedure is being followed weekly) 5 Points
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2. Is the store controlling inventory shortages from the DC? (i.e. are carton shortages reported within 48 hours of the shipment date, review the shipment screen and check the prior months for any unresolved shipments) 5 Points
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3. Are there zero aged outstanding transfers over 15 days, in expected arrivals, recently shipped, packing and unpacking screens? 5 Points
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4. Does the staff know what to do when they come across merchandise that shows on-hands in the SKU locator but are physically missing from the store? (staff must be able to explain the procedure, sales floor and stock must be checked, must include 5 or more units per parent SKU) 5 Points
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5. Are Buyer initiated MOS handled per Store Operation's directive? (scope is last 30 days) 5 Points
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6. Are Associates making every effort to determine the correct SKU when tickets are missing from merchandise? (Review Dummy SKU usage over the past 90 days to determine how frequent associates use a Dummy SKU instead of finding the correct SKU) 3 or more = No. 5 Points
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7. Is the store properly following up on web orders? Have customers been notified of web orders over 15 days? Are web orders abandoned after 15 days? 5 Points
Customer Service (16 Points)
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1. Are customers greeted within 30 seconds of entering the store? 5 Points
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2. Are customers approached and serviced after the initial greeting, and continuing to provide the Torrid connection? (Asking open ended questions, building the sale, informing customers of promotions) 3 Points
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3. Is the sales floor clean and organized, no signs of bad housekeeping? (no clutter or loose items, price tickets, hangers scattered across the floor) 3 Points
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4. Is the POS area neat, clean, and free of merchandise, loose change and or price tickets? 3 Points
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5. Is the store utilizing the current TCC application? (TORR-SAPPCCA0818) 2 Points
Knowledge & Awareness (43 Points)
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1. Is last week's LP topic printed and signed by the store team? (80% of the store staff at the time of the audit must have signed last week's topic) 3 Points
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2. Does the Loss Prevention Bulletin Board include the current shrink results with action plan? 3 Points
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3. Is the staff aware of the current monthly LP awareness topic and is it posted on the LP board? (Staff on duty must know the current topic and it's content) 3 Points
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4. Are associates aware of their store's daily loss rate for shrink? (staff on duty must know the daily loss rate) 3 Points
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5. Are associates aware of the top 5 shrink departments? (Staff on duty must know the top 5 without referring to the LP bulletin board.) 3 Points
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6. Is the Emergency Contact Reference Sheet current and posted on the Loss Prevention Bulletin board? 3 Points
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7. Is the Business Abuse poster visible on the Loss Prevention Bulletin board and are associates familiar with the program? 3 Points
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8. Are associates aware of the "associate discount" policy? (Staff on duty must know the policy) 3 Points
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9. Are associate purchases rung by management with proper signatures? 3 Points
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10. Are associates aware of the bag check policy and is it being followed? (Staff on duty must know the policy and perform on the clock) 3 Points
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11. Are associates aware of the associate hold policy and is it being followed? (Staff on duty must know the policy and inspect hold tag(s) for assoc. checked, name written on tag, SKU listed, not expired and manager signature on the tag) 2 Points
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12. Is the customer hold policy being followed? (inspect hold tag(s) for customer checked, name written on tag, SKU listed, and not expired) 2 Points
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13. Do associates know how to verify bills for counterfeit currency? (staff on duty must know about OVI or color shifting ink, watermarks, use of the counterfeit detector device and any valid security features) 3 Points
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14. Has the store contributed to the TLC program? (Either shrink or fraud prevention or other type of loss prevention incident) 3 Points
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15. Do associates know what steps to take when accepting a credit card that will not swipe and or the card is used towards a purchase of a gift card. 3 Points
Loss Prevention (44 Points)
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1. Is the store protecting the customer's privacy? (ensure completed TCC application with customer's information on it or any other documents that contain customer information is secured and/or locked and not in plain view of others) 3 Points
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2. Are fitting room doors closed and locked when not in use? 1 Point
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3. Are the fitting rooms free of merchandise and/or storage? 1 Point
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4. Are the fitting rooms clear of any signs of theft? (i.e. empty hangers. defeated sensor tags, price tickets) 1 Point
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5. Are customers properly checked in and out of fitting rooms? (i.e. obtain customer's name, items physically handled and counted prior to a customer entering a fitting room and quantity verified upon exiting the fitting room) 1 Point
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6. Is the EAS system working properly? (at the time of the audit, system must be on and enunciate when a tag is waved through the exit) (if the system is not functioning, verify that a work ticket has been placed through the R&M Dashboard) 5 Points
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7. Are associates aware on how to respond to EAS alarm activations? (staff on duty must know the policy) 2 Points
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8. Is sensor tagging compliance at or above 95%? (inspect 200 items, if more than 10 items are found not tagged = no) 5 Points
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9. Is management inspecting the trash in front of another associate prior to removal? (question the staff on duty at the time of the audit to verify procedure, which must include their knowledge of this procedure being done while the associates are on the clock) 2 Points
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10. Are all perimeter doors closed and locked? 3 Points
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11. Is the door from the sales floor leading to the stock room closed during business hours? 2 Points
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12. Is the stock room clear of any groups of clothing that appear to be suspicious or indicate an associate may be stashing product? 3 Points
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13. Is the stock room exit door armed? (open the door to validate the alarm enunciates) 2 Points
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14. Are all door, cabinet and emergency exit hardware (locks & keys) in good working order? 3 Points
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15. Is the MOD in possession of the store keys? 3 Points
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16. Are keys to the IT cabinet, MOD drawer, registers and filing cabinet in a secure location? 3 Points
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17. Does the safe lock and is it in good working condition? (if not, verify through the R&M Dashboard that a work ticket has been placed) 1 Point
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18. If there has been a recent internal management change involving integrity or keys have not been retrieved, has the safe combo and/or locks been changed? 3 Points
Cash Handling & Media (25 Points)
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1. Are safe funds accounted for and secured in the safe? (funds must not be secured in a manager's drawer, locker, carton, or any other area of the store) 5 Points
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2. Are daily deposits completed and taken to the bank? (scope is last 21 days) (verify this is completed while the manager is on the clock) 5 Points
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3. Are deposit slips signed by the closing manager and a witness each night? (scope is last 21 days) 3 Points
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4. Are the deposit amounts and change fund details recorded in the deposit log daily? (scope is last 21 days) 4 Points
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5. Is there a minimum of 45 day supply of the correct Torrid deposit slips? (verify the slips are assigned to the store) 3 Points
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6. Is store media being audited daily by management? (scope is last 7 days) 5 Points
Safety (14 Points)
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1. Are ladders and chairs in good working order? 1 Point
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2. Are ladders properly stored/secured when not in use? (Secured with a bungee cord, wall hook, etc...) 1 Point
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3. Do associates know the location of the first aid and blood borne pathogen kits as well as the location of the fire extinguishers? (staff on duty must have knowledge) 1 Point
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4. Are all fire extinguishers full and charged properly? (the needle must be pointed to the green section of the circle gauge) 1 Point
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5. Are all fire extinguishers properly labeled with inspection tag and in a visible location? 1 Point
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6. Are all fire extinguishers inspected monthly? (inspection tag must contain initials and date when the inspection was completed each month) 1 Point
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7. Is the store maintaining a properly stocked first aid and blood borne pathogen kit? (no expired items) 1 Point
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8. Are all exit routes and rest areas unobstructed? (i.e. no materials, cartons, equipment, and doors freely unlock with the use of a push bar) (a clear path 42 inches wide preventing egress through the rear exit door) 1 Point
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9. Are objects such as mannequins, mobile folding tables, marketing materials and fixtures on the sales floor, secure and present no risk for hazards? 1 Point
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10. Is the sales floor free of slips, trips and fall hazards? (i.e. slippery floor, cracked or uneven floor, sharp objects, beveled edge of mats or rugs not secure, tangled wires, poorly secured handrails, etc) 1 Point
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11. Have all repair or facility needs been reported in order to avoid any hazard or prevent any accident from occurring? (verify trough the R&M Dashboard that a work ticket has been placed) 1 Point
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12. Is the store current with all required Federal/State Labor posters? 1 Point
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13. Is there proper clearance (36 inches) around electrical panels and is the store sales floor fixtures within ADA guidelines (36 inches) of each other? (Is required signage properly posted) 2 Points
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MOD Signature
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Date & Time audit completed
