Triple 15's Ladders Request

This document is to used for all escalated visit that require 15's team assistance. Please ensure all details are filled out with detailed pictures of your attempted set up. Ensure that any access or authorisation by neighbour to property is agreed

• Engineer name and tech code

• Job No.

• Manager name

• Conducted on

  Date

• Job type

  Select Install (Sky Q) Install (Sky +) Service (Sky Q) Service (Sky +) Moving home (Sky Q) Moving home (Sky +)

  • Install (Sky Q)
  • Install (Sky +)
  • Service (Sky Q)
  • Service (Sky +)
  • Moving home (Sky Q)
  • Moving home (Sky +)

• Picture of proposed/current dish location (skitched if necessary)

  Media

• Has a relocate been offered

  Yes

  No

  New Install N/A

• Have 20mm eyebolts been explained to the customer and do we have permission to drill?

  Yes

  No

  N/A

• Front and side pictures of ladders set up with laddermate in place

  Media

• Parking

  Pay and Display

  Permit Only

  Off road parking

  No parking near property

  Other

• Screenshot of job details

  Media

• By sending this request you are confirming that all reasonable options have been attempted prior to escalation. If an alternative is found once 15's team arrive on site the relevant information will be fed back directly to the engineer and team manager to educate on future visits

  Off

  On