TRM OBSERVATION REPORT

• Flight Number

• TRM

• Stand

• Conducted on

  Date

• TSM

Flight Preperation

• Flight Card Detail

  Yes

  No

• Contact details entered

  Yes

  No

• 8 point check completed accurately and signed on provisional loadsheet

  Yes

  No

• Contact number displayed on provisional loadsheet

  Yes

  No

• PPE and Uniform Standards

  Yes

  No

• Relevant equipment (IPad, TRIP pen, phone)

  Yes

  No

• TRM hat or tabard with red flashes worn

  Yes

  No

• Aircraft chocked and coned in accordance with SOP

  Yes

  No

• FOD cleared from stand and Jetty?

  Yes

  No

  N/A

Section Overview

Loading Briefing

• Confirm TOBT and expected doors closure

  Yes

  No

• Confirm LIR edition

  Yes

  No

• Confirm dead load positions and potential obstacles

  Yes

  No

• Confirm OPDEF's

  Yes

  No

  N/A

Cabin Crew Briefing

• Confirm TOBT

  Yes

  No

• Confirm passenger load

  Yes

  No

• Confirm specials accurately

  Yes

  No

• Confirm catering figure (short haul only)

  Yes

  No

  N/A

• Confirm curtain row divider (short haul only)

  Yes

  No

  N/A

• Confirm expected boarding time

  Yes

  No

• Confirm fuelling in progress and secondary egress

  Yes

  No

  N/A

• Confirm OPDEF's

  Yes

  No

  N/A

• Confirm crew config

  Yes

  No

Flight crew Briefing

• Confirm TOBT

  Yes

  No

• Confirm fuel figure

  Yes

  No

• Confirm slot

  Yes

  No

• Confirm de-icing details

  Yes

  No

  N/A

• Confirm EZFW

  Yes

  No

  N/A

• Check BW & index

  Yes

  No

PSU Briefing

• Confirm TOBT

  Yes

  No

• Confirm expected boarding time

  Yes

  No

• Confirm specials

  Yes

  No

• Confirm hand baggage scrutiny

  Yes

  No

• Confirm with node RTAD items and expectation

  Yes

  No

  N/A

Baggage Briefing

• Confirm TOBT

  Yes

  No

• Confirm HOS closure and expected delivery time to A/C

  Yes

  No

• Confirm any expected gate baggage

  Yes

  No

• Confirm red bags

  Yes

  No

  N/A

Section Overview

Expectations during departure

• Confirm fuel figure with re-fueller and radio number

  Yes

  No

• Jetty and PIDS screens correct

  Yes

  No

  N/A

• Board on time?

  Yes

  No

• Partial's sent

  P1

  P2

  2+

  Nil

  Not Applicable

• Jetty removed in a timely manner (Dual Jetty Boarding Only)

  Yes

  No

  N/A

• CGOT?

  Yes

  No

  Extended

• PCA disconnected in accordance with process<br>

  Yes

  No

  N/A

• TOB confirmed with gate team

  Yes

  No

• TOB confirmed with Cabin Crew

  Yes

  No

Section Overview

Load Confirmation

• Confirm final load with Loading Team Leader

  Yes

  No

  N/A

• Cross check LIR details against CLC instruction and ensure AAA requirements are met.

  Yes

  No

• NOTOC signed

  Yes

  No

• AAA form signed before pushback

  Yes

  No

  N/A

• Supplementary Information accurate and relevant. (Includes water, RTAD, crew config, Ready for ACARS etc)

  Yes

  No

  N/A

• Final LC sent within agreed target<br>

  Yes

  No

  N/A

• DVR delivered in contingency

  Yes

  No

  N/A

• CLC called to confirm receipt

  Yes

  No

  N/A

• Firearm / Fuel signal sent

  Yes

  No

  N/A

Delay allocation

• TOBT kept up to date

  Yes

  No

  N/A

• Was the departure delayed?

  No

  Yes

• Delay passed to Airport Centre?

  Yes

  No

• Delay passed to owning department?

  Yes

  No

  N/A

• Delay information clearly and accurately reflected on TRM card?

  Yes

  No

Section Overview

Professional

• Acts as a role model?

  Yes

  No

  Not Seen

• Visible?

  Yes

  No

  Not Seen

• Accountable?

  Yes

  No

  Not Seen

• Displays integrity?

  Yes

  No

  Not Seen

Leadership

• Decision making?

  Yes

  No

  Not Seen

• Resilience?

  Yes

  No

  Not Seen

• Motivator?

  Yes

  No

  Not Seen

• Positive influences?

  Yes

  No

  Not Seen

• Aware of impact to other areas. Makes judged decisions as a result??

  Yes

  No

  Not Seen

• Coaching / mentoring / feedback?

  Yes

  No

  Not Seen

• Assertiveness?

  Yes

  No

  Not Seen

• Challenges effectively?

  Yes

  No

  Not Seen

Planning & Operations

• Seeks information and clarity?

  Yes

  No

  Not Seen

• Operational knowledge?

  Yes

  No

  Not Seen

• Time management / departure and punctuality protection?

  Yes

  No

  Not Seen

• Anticipation / Thinking ahead / Adapting to change

  Yes

  No

  Not Seen

Relationship Building and Communications

• Open and Honest

  Yes

  No

  Not Seen

• Effective communicator at all levels?

  Yes

  No

  Not Seen

• Team player?

  Yes

  No

  Not Seen

• Shares knowledge?

  Yes

  No

  Not Seen

Conclusions

• TRM

  Sign

• TSM

  Sign