Tyco Service Audit Checklist

Has the engineer informed the Customer that the system is being worked on?

Has the engineer informed the ARC that the system is being worked on?

Has the engineer a valid company ID card and lanyard?

Has the engineer used the correct issue docket?

Has the engineer sufficient dockets?

Has the engineer placed any faulty stock into their quarantine area?

Has the engineer sufficient faulty stock labels?

Has the engineer a full car stock?

Has the engineer a calibrated meter?

Has the engineer a hard hat and eye protection?

Has the engineer secured ladders adequately to the vehicle?

Has the engineer looked after company supplied tools and equipment?

Has the engineer sufficient tools to do the job adequately?

Has the engineer checked signals with the ARC when the work is completed?

Has the engineer adhered to the company Health and Safety policy?

Is the engineer carrying out an inspection visit or a repair visit?

Has the engineer gathered all relevant information to help in finding the fault(s) (including the log)?

Has the engineer used all the appropriate diagnostic techniques to locate the fault(s)?

Has the engineer located the fault(s) in reasonable time?

Has the engineer Informed the customer of system limitations during the period of repair?

Has the engineer Informed the customer of all faults found?

Has the engineer Installed any replacement parts to relevant standards / policies?

Has the engineer fully tested any replacement parts installed?

Has the engineer made the system safe and operational pending a follow up?

Has the engineer arranged a follow up, where applicable?

Has the engineer arranged an estimated follow up date for temporary disconnection's?

Has the engineer made sure that any permanent disconnection's are endorsed by the customer?

Has the engineer described the fault accurately on the Service Docket?

Has the engineer used the correct clear codes at Service Bureau?

Has the engineer completed the System History Card correctly?

Has the engineer completed the BSIA/Fire alarm Logbook?

Has the engineer offered training If the fault was due to customer error?

Has the engineer returned system to a fully operational state?

What discipline is being inspected?

Has the engineer checked the system against the Schedule of Protection?

Has the engineer highlighted any faults found?

Has the engineer used the correct test equipment?

Has the engineer arranged a follow up where required?

Has the engineer completed the System History Card?

Has the engineer completed the BSIA/Fire alarm Logbook?

Has the engineer informed the customer of limitations during test?

Has the engineer used the correct clear codes at Service Bureau?

Has the engineer informed the customer that the test is complete?

Has the engineer informed the ARC that test is complete?

Has the engineer checked that the customer is familiar with the operation of the system?

Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

Has the engineer returned the system to a fully operational state?

Has the engineer checked with the customer to identify any problems since last visit?

Has the engineer visually inspected all components of the system for physical damage?

Has the engineer carried out repairs and informed customer and documented where repairs cannot be completed?

Has the engineer checked the field of view of cameras against as installed specification and/or drawing?

Has the engineer checked camera bracket and housings are secure?

Has the engineer checked that all lenses are correctly focused?

Has the engineer cleaned lenses and housing windows where necessary?

Has the engineer refilled washer bottles where fitted?

Has the engineer checked operation of wiper units where fitted?

Has the engineer checked operation of pan and tilt units where installed?

Has the engineer checked operation of Infra-Red units where installed?

Has the engineer checked playback quality of day and night images and made adjustments where necessary?

Has the engineer checked the condition of connections to all equipment and repaired if necessary?

Has the engineer ensured that all cables at control equipment/psu's are labelled?

Has the engineer ensured time and date settings are correct and adjusted where required?

Has the engineer cleaned all monitors and adjust where necessary?

Has the engineer checked the operation of Power supplies against Record of Operational Checks?

Has the engineer checked back up batteries where installed, that they are dated, in date and in good condition?

Has the engineer tested the signalling through to the RVRC where applicable?

Has the engineer ensured that the recording duration is still as per customer requirements?

Has the engineer checked system is ok at RVRC where applicable before leaving site?

Has the engineer checked the system against the Schedule of Protection?

Has the engineer highlighted any faults found?

Has the engineer used the correct test equipment?

Has the engineer arranged a follow up where required?

Has the engineer completed the System History Card?

Has the engineer completed the BSIA/Fire alarm Logbook?

Has the engineer informed the customer of limitations during test?

Has the engineer used the correct clear codes at Service Bureau?

Has the engineer informed the customer that the test is complete?

Has the engineer informed the ARC that test is complete?

Has the engineer checked that the customer is familiar with the operation of the system?

Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

Has the engineer returned the system to a fully operational state?

Has the engineer checked with the customer to identify any problems since last visit?

Has the engineer checked programming of CIE to ensure that it complies with the requirements of PD6662 & DD243 where applicable?

Has the engineer checked reset levels ?

Has the engineer checked the method of unsetting are correct with requirements?

Has the engineer checked customer authorisation for engineer log on?

Has the engineer checked that the Exit/Entry times compliant with requirements?

Has the engineer checked that all equipment tampers are operational and indicate at control equipment?

Has the engineer checked that all PSU's and signalling devices indicate fault correctly at CIE?

Has the engineer checked that all detection devices indicate correctly at CIE(Full walk test)?

Has the engineer checked that anti masking is operational on sensors where installed?

Has the engineer checked the contract number in banner and checked that there is a telephone label affixed to CIE?

Has the engineer checked and amended where necessary, date and time?

Has the engineer checked the operation of SAB on both bell test and battery by removing 12v supply to unit?

Has the engineer checked all installed batteries with IBT and ensured that they are dated and in date?

Has the engineer checked that all equipment and cables are clean and free from damage?

Has the engineer checked for any equipment made inaccessible, informed customer and documented?

Has the engineer checked as installed document is still correct and amended where necessary with customer agreement?

Has the engineer checked current readings of CIE and PSU's against those recorded on Record of Operational Checks?

Has the engineer checked that all signals have been sent to the ARC?

Has the engineer checked that all signals have been received by the ARC on both signalling paths where dual signalling is installed?

Has the engineer checked the system against the Schedule of Protection?

Has the engineer highlighted any faults found?

Has the engineer used the correct test equipment?

Has the engineer arranged a follow up where required?

Has the engineer completed the System History Card?

Has the engineer completed the BSIA/Fire alarm Logbook?

Has the engineer informed the customer of limitations during test?

Has the engineer used the correct clear codes at Service Bureau?

Has the engineer informed the customer that the test is complete?

Has the engineer informed the ARC that test is complete?

Has the engineer checked that the customer is familiar with the operation of the system?

Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

Has the engineer returned the system to a fully operational state?

Has the engineer checked with customer and in log book to identify any problems since last visit have been recorded and rectified?

Has the engineer ensured that all cause and effect is isolated unless it forms part of the test process?

Has the engineer carried out a visual check of system to ensure that there are no changes to building structure which could affect the operating effectiveness of system?

Has the engineer carried out a visual check of the installed equipment to ensure no damage, paint etc is adversely affecting operation?

Has the engineer checked operation of the CIE by operating a detection device?

Has the engineer tested battery operation of CIE and power supplies to ensure under load test that system can function without mains for the required duration?

Has the engineer ensured that batteries are in date and marked accordingly?

Has the engineer checked the operation of all signals to ARC where connected?

Has the engineer tested the cause and effect where possible OR documented on a docket where this cannot be carried out?

Has the engineer tested all detection devices and call points over a 12 month period, documenting which zones and what % tested on each visit.

Has the engineer checked that the devices tested report on correct zone and correct text descriptor ?

Has the engineer ensured that all unmonitored, permanent lit filament lamps have been replaced?

Has the engineer checked and recorded the annual false alarm rate per 100 detectors on ADT488 / Service docket?

Has the engineer tested all Fire Alarm devices (sounders, beacons etc) OR documented on docket where this cannot be carried out?

Has the engineer ensured that time and date are correct on the CIE where applicable?

Has the engineer entered the visit in the customers log book with test results?

Has the engineer checked the system against the Schedule of Protection?

Has the engineer highlighted any faults found?

Has the engineer used the correct test equipment?

Has the engineer arranged a follow up where required?

Has the engineer completed the System History Card?

Has the engineer completed the BSIA/Fire alarm Logbook?

Has the engineer informed the customer of limitations during test?

Has the engineer used the correct clear codes at Service Bureau?

Has the engineer informed the customer that the test is complete?

Has the engineer informed the ARC that test is complete?

Has the engineer checked that the customer is familiar with the operation of the system?

Has the engineer completed the Inspection Docket adequately and ensured the customer has endorsed it?

Has the engineer returned the system to a fully operational state?

Has the engineer checked with the customer to identify any problems since last visit?

Has the engineer checked the installed equipment against the specification and made any amendments where necessary with customer authorisation?

Has the engineer ensured that all installed batteries are in date and are marked accordingly?

Has the engineer checked mains and standby supplies to ensure correct operation?

Has the engineer checked operation of locks ?

Has the engineer checked operation of door closers?

Has the engineer ensured that all armature plates are secure ?

Has the engineer checked the operation of Break glass units?

Has the engineer checked operation of readers and/or Keypads?

Has the engineer ensured that the PC is communicating with controller boxes?

Has the engineer backed up the database and any historic data?

Has the engineer verified operation of the system for fire or any other alarm inputs?

Has the engineer carried out adjustments where necessary and documented any outstanding issues which require further attention?

Has the engineer ensured that all cables at control equipment / psu's are labelled?

Has the engineer ensured time and date settings are correct and adjusted where required?

Is this audit a Fire Audit?

Please select your Fire Audit Score

Please select your Security Audit Score

In the opinion of the auditor does the Engineer/Sub Contractor work and act in a safe manner?

Does the Engineer/Sub Contractor require any EHS refresher training? (if Yes, please state requirement in the section below)

Is the Engineer/Sub Contractor trained in all aspects of work related Health and Safety?

Has the Engineer/Sub Contractor been issued with up to date Risk Assessments?

Did the Engineer/Sub Contractor spot any near Miss, unsafe Acts or Conditions during the Audit?

Does the Engineer/Sub Contractor dispose of ADT waste as per company requirements?