Information

  • Performance feedback is critical in both monitoring and improving performance of Contractors and Suppliers.

    Please rate the specific performance on a scale of 1-10 with a rating of 1 being poor and a rating of 10 being excellent. Please add any specific comments on the key performances in the space provided.

    If a particular performance indicator does not apply, please indicate with the N/A option.

    This form should be completed for each major Supplier/Contractor on a monthly basis or quarterly for minor Suppliers/Contractors.

    no label
  • Supplier/Contractor

  • Supplier/Contractor services delivered

  • Conducted on

  • Monthly Review

  • Quarterly Review

  • Prepared by

Timeliness

  • 1. Timeliness: Does the Supplier/Contractor deliver the goods or services within the required timeframes.
    Review work order completion rates.

  • Never on Time 1--------------------> 10 Always on Time

  • Comments:

Quality of Work

  • 2. Quality of Work: Are you generally satisfied with the quality of work performed by the supplier/contractor
    Have there been any complaints re the quality of works being conducted.

  • Never gets it right 1--------------------> 10 The 1st time always delivers a superior service

  • Comments

Communication

  • 3. Work Order Completion Notes: Is the supplier/contractor's documentation customer friendly? Is it easy to understand, accurate and complete with no further processing required?

  • Poor documentation 1--------------------> 10 Excellent documentation

  • Comments

Attitude

  • 5. Are the supplier/contractors's invoices submitted correctly?

  • Poor documentation 1--------------------> 10 Excellent documentation

  • Comments

Reponsiveness

  • 6. Responsiveness. How do you rate the supplier/contractors general responsiveness to your requests?

  • Poor 1--------------------10 Exceeds expectations

  • Comments

Safety & WHS

  • 7. Safety. Does the supplier/contractor employ safe work practices?

  • An accident waiting to happen 1--------------------10 Always safe and conscious

  • Comments

Sign off page

  • Programmed Facility Management Sign Off

  • Type Name

  • Sign Here

  • Supplier/Contractor Sign Off

  • Type Name

  • Sign Here

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.