UON GBS Standards Audit

AUDIT AREA - GBS Applicable Internal Lighting

• Has the contract standard been met for the following:
  
  Ensure that any of the following failures at sporting fields or Premium or Comprehensive Assets are Rectified within 48 hours after receiving a Service Request for internal light failure:
  
  Was this work completed and restored to working order within a maximum of 2 Business Days from the date of a request being issued?

  Yes

  No

  N/A

• Work Completion Delay:
  
  Was there a delay in completion the requested works? If so, was an EOT applied for and granted by the UON?
  
  

  Yes

  No

  N/A

AUDIT AREA - GBS Applicable External Lighting

• Has the contract standard been met for the following:
  
  Ensure that any of the following failures at sporting fields or Premium or Comprehensive Assets are Rectified within 48 hours after receiving a Service Request for external light failure.
  
  Was this work completed and restored to working order within a maximum of 2 Business Days from the date of a request being issued?
  
  

  Yes

  No

  N/A

• Work Completion Delay:
  
  Was there a delay in completion the requested works? If so, was an EOT applied for and granted by the UON?
  
  

  Yes

  No

  N/A

AUDIT AREA - GBS Applicable Windows and Doors

• Has the contract standard been met for the following:
  
  Ensure that any of the following failures at sporting fields or Premium or Comprehensive Assets are Rectified within 48 hours after receiving a Service Request for windows and doors (including locks) operate freely and are eased, adjusted and maintained accordingly.
  
  Was this work completed and restored to working order within a maximum of 2 Business Days from the date of a request being issued?
  

  Yes

  No

  N/A

• Work Completion Delay:
  
  Was there a delay in completion the requested works? If so, was an EOT applied for and granted by the UON?
  
  

  Yes

  No

  N/A

AUDIT AREA - Toilet and urinal cistern leaks or malfunctions

• Has the contract standard been met for the following:
  
  Ensure that any of the following failures at sporting fields or Premium or Comprehensive Assets are Rectified within 48 hours after receiving a Service Request for toilet and urinal cistern leaks or malfunctions;
  
  Was this work completed and restored to working order within a maximum of 2 Business Days from the date of a request being issued?
  

  Yes

  No

  N/A

• Work Completion Delay:
  
  Was there a delay in completion the requested works? If so, was an EOT applied for and granted by the UON?
  
  

  Yes

  No

  N/A

AUDIT AREA - Roof or other water leakage

• Has the contract standard been met for the following:
  
  Ensure that any of the following failures at sporting fields or Premium or Comprehensive Assets are Rectified within 48 hours after receiving a Service Request for roof or other water leakage.
  
  Was this work completed and restored to working order within a maximum of 2 Business Days from the date of a request being issued:
  

  Yes

  No

  N/A

• Work Completion Delay:
  
  Was there a delay in completion the requested works? If so, was an EOT applied for and granted by the UON?
  
  

  Yes

  No

  N/A

• Associated water damage:
  
  Was there any associated water damage to the internal fabric or fitting of the building? If so, has this damage been rectified?
  
  

  Yes

  No

  N/A

AUDIT AREA - Work Order Management

• Has evidence been attached to the Work Order in Maximo as proof of completion?

  Yes

  No

  N/A

• Followup Works:
  
  Has all Followup works identified in attached service dockets had corrective work orders generated? If so have these corrective work orders been actioned?

  Yes

  No

  N/A

• Has the relevant contract rate of effort been applied to the work order in Maximo?

  Yes

  No

  N/A

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