Pre Installation checks

In order to complete this install you will need the following items - please check the status of the following before beginning:

Wyse P25 or Dell D90 thin client with nGen asset tag White (P25) or Black (D90) DVI adapter Clover Mains Power Adapter Power Supply Unit USB Keyboard with nGen asset tag USB mouse 3m Network Cable KVM switcher + 2 x VGA cables + 2 x USB cables 2 port USB switcher + 2 x USB cables


The thin client will use a second network cable in addition to the existing one feeding the Windows XP BOS PC. You will need to plug the supplied network cable into the network switch to provide a network connection

There may be cases where the site has a spare TFT to create a second area for VDI but in most cases you will need to spilt the keyboard, mouse and TFT screen between both the VDI and the XP computer using a KVM to switch between. It will need to be close in order for the VDI thin client to reach the USB printer cables.

Is there enough power (UPS or mains supply) available to plug the thin client in?

You will be fitting a USB printer switch box between the BOS PC and the printer - make sure the cables are run sensibly and do not obstruct the computer

Install KVM (if required)

Unbox the KVM and fit the TFT screen from the BOS PC to the KVM

Take a picture of the Asset Tag on the KVM

The KVM needs a USB keyboard and mouse.

If the BOS machine has a PS2 keyboard this will need to be swapped out as the KVM will serve as the keyboard and mouse for both the PC and the thin client

Fit the supplied USB keyboard and USB mouse to the KVM


Install USB Printer Switcher


Install USB printer switcher as shown above

Installation of new VDI


Record the MAC address from the side pull out tab of the thin client

Install the KVM USB cable into the rear USB ports / USB Keyboard and Mouse into the rear ports if not using a KVM

Install speakers (if present) into the headphone socket on the front

Has the USB printer cable been plugged into one of the front USB ports?

has the VGA cable been plugged into the thin client using the correct adaptor?

Has the USB keyboard and mouse been installed into the rear USB's of the thin client?

Record the power supply MAR asset tag

Has the network cable been plugged into the thin client?

What port is the thin client plugged into?

Is the power lead plugged into the thin client so it can be moved if needed without pulling the cable out?

keyboard asset tag:

Take a picture of the area where the power supply is fed from i.e. the wall point or extension lead. This is to be used by the helpdesk when handling calls regarding power issues in the future
Take a picture of the layout of the office where the thin client is installed i.e. desk or work surface
Take a picture of Printer that is installed on site

Record the MARxxxxxx Asset tag number on the side of the thin client

Testing of Thin Client

Open 'VDI Help' shortcut from the Desktop of a session logged into VDI - click on the link for Non Managed Welcome Pack for sites recently enabled for VDI - print this document and give it to the Manager

Take a picture of the test print from the thin client showing both black and coloured text

Open Paint.exe – put a print onto the scanner of the printer and scan a full page image

Take a picture of the VDI screen showing the scanned image

Check that users data files have appeared in the profile and the profile is not an empty profile e.g. Desktop and Documents folders have items in them

Switch the USB connection back to the BOS PC and make sure the machine can communicate with the printer i.e. send a test print containing both colour and black text

Take a picture of the test page from the BOS PC

Engineers sign off

This next section is to be filled out by the manager on site

Can you access VDI on the thin client and switch back to the back office PC without any further training?

Can you access ABS from the back office PC?

Are all tills operational?

Can you access ABS from the back office pc?

The local data is about to migrated from the back office PC to VDI - this will involve the password being changed for the account that you use to check your email. You will be given an opportunity to change your password at the end of the migration to a password of your choice (as long as it has 1 Capital letter, 1 password and is at least 8 character long). Are you happy to proceed? Also please note there is a shortcut on the Desktop of the new VDI that has some help and guidance on printing, scanning and VDI in general.

Managers name

Managers signature

Managers comments


To be filled out by the Engineer

Engineers comments : Did you have any issues with the installation? Were there any pre-existing hardware issues? Are there any steps that will require a second visit or helpdesk call to be created?

Next step: Contact the IT Servicedesk on 01902 778004 and request the migration of the user data

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.