Information

  • Customer Name

  • Customer Account Number

  • Location
  • Conducted on

  • Prepared by

  • What type of machines are onsite? (Select all that apply)

  • Are there lockers attached?

  • What lockers are on site? (Select all that apply)

  • Cleanliness of Machine?

  • Is there any physical damage to the machine?

  • What percent of coils are properly utilized?

  • Is the device missing any machine accessories? (i.e. motor covers, etc.)

  • Are all labels printed & clearly legible?

  • Are there products or machine accessories underneath the machine?

  • Are the locker doors operational?

  • Is the machine level?

  • Is the lighting working?

  • Does the machine have an 866 tech support sticker?

  • Is the machine connected to a network?

  • How is the machine connected to a network?

  • Does this machine need to be optimized?

  • Insert Picture of Machine

Customer Survey

General Information

  • Contact:

  • Name & Position Held
  • When was vending installed?

  • Select date

  • Average Dollars for the entire account monthly?

  • Average Dollars per Device?

Customer Questions

  • Do you and Fastenal have a set schedule for visits?

  • Have you been presented with cost savings concerning this program from your Fastenal Representative?

  • How would you grade the service levels of your vending program?

  • What savings or benefits has this program brought to your company?

  • What are your general or overall thoughts on this program today?

  • How familiar are you with the vending website software?

  • Do you receive push reports currently for items that are vended?

  • Would you like me to show you how to set these reports up so that you can start getting them?

Solutions Specialist Personal Evaluation

  • How well does the Fastenal store stick to the service schedule?

  • The right amount of machines onsite?

  • Are machines optimized?

  • How well is customer satisfied overall (based on questions asked)?

  • Opportunity to increase $/Device?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.