Venue audit

VENUE AUDIT

• Select Aurora Bradbury Campsie Canterbury Chatswood Coach Commercial GT's Kingsgrove Lakes Madison Meridian Mortdale Tollgate Treetops Victoria

  • Aurora
  • Bradbury
  • Campsie
  • Canterbury
  • Chatswood
  • Coach
  • Commercial
  • GT's
  • Kingsgrove
  • Lakes
  • Madison
  • Meridian
  • Mortdale
  • Tollgate
  • Treetops
  • Victoria

• Conducted on

  Date

• Prepared by Cameron Armstrong

• With

COMPLIANCE

• OLGR compliance folder up to date

  Yes

  No

  N/A

• OLGR incident report book up to date

  Yes

  No

  N/A

• RSA & RCG Register up to date

  Yes

  No

  N/A

• Manual links folder up to date

  Yes

  No

  N/A

• AML/CTF folder up to date & staff completed training

  Yes

  No

  N/A

• Think sign on ATM

  Yes

  No

  N/A

• Email contact with licensing officer

  Yes

  No

  N/A

• Fire exit signs & extinguishers in place

  Yes

  No

  N/A

• Fire safety certificate current

  Yes

  No

  N/A

OFFICE

• Safe count balanced, anything not approved, eg IOU, unbanked cheques, subs to be itemized.

  Yes

  No

  N/A

• Banking up to date and deposited

  Yes

  No

  N/A

• Global Eye - machines up to date, floor layout and data capture

  Yes

  No

  N/A

• Ensure all cameras are working & recording. How many days back up.

  Yes

  No

  N/A

• Days back up available

• Safe codes, alarm pad passwords up to date and removal of old employees

  Yes

  No

  N/A

• Employee packs all signed and up to date

  Yes

  No

  N/A

• Daily stock counts completed and in folder

  Yes

  No

  N/A

• Food temperature logs completed and in folder

  Yes

  No

  N/A

• Security procedures all signed off by licensee and managers and in folder

  Yes

  No

  N/A

• Website up to date

  Yes

  No

  N/A

• What's on promotions are correct

  Yes

  No

  N/A

• New promotion ideas

  Yes

  No

  N/A

BOTTLE SHOP

• Staff Presentation –- Uniforms, name tags, hairstyles, piercings & hygiene

  Yes

  No

  N/A

• Shop clean & presentable, including all glass and mirrors.

  Yes

  No

  N/A

• Product displays

  Yes

  No

  N/A

• Fridge lights in working order

  Yes

  No

  N/A

• Current specials tickets displayed

  Yes

  No

  N/A

• Every day wine specials tickets displayed

  Yes

  No

  N/A

• All shelves stocked forward and tidy with correct pricing

  Yes

  No

  N/A

• Awareness of next promo and specials for buy periods

  Yes

  No

  N/A

• Maximize GP margins with purchasing during correct buy periods.

  Yes

  No

  N/A

GAMING ROOM

• Staff Presentation –- Uniforms, name tags, hairstyles, piercings & hygiene

  Yes

  No

  N/A

• Reserve sign at each machine with magnets

  Yes

  No

  N/A

• Playsmart brochures displayed

  Yes

  No

  N/A

• Complimentary snacks provided and of great quality when needed several times a day

  Yes

  No

  N/A

• Coffee machine stocked and in working order

  Yes

  No

  N/A

• Complimentary lollie bowls and cold wipes available

  Yes

  No

  N/A

• Machine & Jackpots Cleanliness (screens, button panels/buttons, coin trays & all machine surfaces)

  Yes

  No

  N/A

• Machine Talkers - "A5" on right side of all machines

  Yes

  No

  N/A

• Linked machine” details on all jackpot machines

  Yes

  No

  N/A

• Appropriate music, lighting & room temperature

  Yes

  No

  N/A

• Payout, drink & till balance sheet used

  Yes

  No

  N/A

• Two staff gaming pagers in working order (volume up)

  Yes

  No

  N/A

• Resposible Gambling Programs - AHA 2013 poster inside and outside areas

  Yes

  No

  N/A

• Self exclusion program - signs up in venue, cards available on machines

  Yes

  No

  N/A

• Think sticker on each machine & clocks visible

  Yes

  No

  N/A

• Gaming booth is clean and presentable (look from patrons perspective)

  Yes

  No

  N/A

• Are we providing excellence in gaming service?

  Yes

  No

  N/A

• Does the customer agree?

  Yes

  No

  N/A

BARS

• Staff Presentation –- Uniforms, name tags, hairstyles, piercings & hygiene

  Yes

  No

  N/A

• Nightlife screens current promotions and all shown

  Yes

  No

  N/A

• Supplier promotions relevant to bar

  Yes

  No

  N/A

• Promo and marketing up to date and relevant to the area it is in

  Yes

  No

  N/A

• Bars clean & tidy

  Yes

  No

  N/A

• Under bar cleanliness

  Yes

  No

  N/A

• Compliance signage correct

  Yes

  No

  N/A

• Beer taps & spirit presentation neat

  Yes

  No

  N/A

• Wine list displayed at every bar

  Yes

  No

  N/A

• Ensure your staff have product knowledge, particularly in relation to cocktails and wine

  Yes

  No

  N/A

• Date you last checked their knowledge

  Yes

  No

  N/A

EXTERNAL VENUE

• Under awning signs in working condition

  Yes

  No

  N/A

• VIP Signs in good order

  Yes

  No

  N/A

• Any external damaged signage - date of replacement

  Yes

  No

  N/A

• General Cleanliness

  Yes

  No

  N/A

• Are the gardens tidy and weed/rubbish free?

  Yes

  No

  N/A

• State of garbage bins internal/external

  Yes

  No

  N/A

KENO & TAB

• Keno TV’s are on, stationary stocked & available in gaming & on all tables in the bistro

  Yes

  No

  N/A

• TAB wall sheets up to date and available

  Yes

  No

  N/A

• TAB pens available

  Yes

  No

  N/A

• TAB tickets stocked

  Yes

  No

  N/A

• Knowledge of tv programming on all venue tv's, ensuring free to air only for sport

  Yes

  No

  N/A

• TAB notices signed and in compliance folder.

  Yes

  No

  N/A

CELLAR

• Clean and no OH&S issues

  Yes

  No

  N/A

• Spirits secure

  Yes

  No

  N/A

• Gas bottle secure

  Yes

  No

  N/A

• Keg room equipment clean (taps, transfer leads, cellar bouys, floor, walls, glycol tank)

  Yes

  No

  N/A

• Beer lines. Date last cleaned

  Yes

  No

  N/A

• Garbage area clear and clean

  Yes

  No

  N/A

CLEANERS

• Daily cleaning audit with venue cleaners carried out by who and when?

  Yes

  No

  N/A

• Last date walk through audit completed with cleaning contractor.

  Yes

  No

  N/A

• Is the cleaners cupboard clean and orderly?<br>Are the brooms, mops and mop bucket clean and in good working order?

  Yes

  No

  N/A

TOILETS

• Advertising is all current.

  Yes

  No

  N/A

• The toilet seats and toilet rolls in good working order.

  Yes

  No

  N/A

• Taps and hand drier/paper towels in working order

  Yes

  No

  N/A

• All locking mechanisms are in good working order.

  Yes

  No

  N/A

• Ensure spray system is in working order, and general smell of toilets

  Yes

  No

  N/A

KITCHEN

• Cleanliness

  Yes

  No

  N/A

• Dining area set up, presentation, menus available (clean)

  Yes

  No

  N/A

• Cutlery available, clean, wrapped

  Yes

  No

  N/A

• Condiments station stocked, S&P, serviettes, sauces,

  Yes

  No

  N/A

• Menu boards neatly written, consistent & current. Any specials to be confirmed as up to date

  Yes

  No

  N/A

• Staff presentation

  Yes

  No

  N/A

• Ensure all kitchen staff that have customer contact are neat tidy, good communication skills and menu knowledge

  Yes

  No

  N/A

• Menu selection

  Yes

  No

  N/A

• Ensure staff are getting feedback from patrons when collecting plates.

  Yes

  No

  N/A

• KEY ISSUES AND COMMENTS

• Hotel Manager

  Sign

• Select date

  Date

• Cameron Armstrong

  Sign

• Select date

  Date