Waitrose Stores Cleaning Audit - NEW

• Please enter store name here

• Please enter store number here.

• Please choose the location pin to load the GPS position and address before starting the audit
  Address

• Please choose 'today' and save to show the date of the audit

  Date

• Start Time

  Date

• Is this a joint audit or a self audit?

  Joint audit with Partner

  Self audit without Partner

• Partners Name

• Partners Title

• Contractors Name (PSS)

• Scoring in this section should only be applied to stores that own & maintain their carpark. Do not score for carparks owned and maintained by the landlord or local authority.

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• Does the store have a car park which is included in the contract?

  Yes

  No

• Is the cleaning of the waste bins acceptable? Note: Only applies to bins at the entrance and store perimeter. Bins within carpark to be cleaned and emptied by Partners.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Has the car park clean taken place this month?

  Yes

  No

  N/A

• Has the car park been cleaned to an acceptable standard?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the customer facing perimeter externals acceptable? Note: These include: fixed non-illuminated signage, perimeter doors e.g. fire exits, barriers etc. This is a monthly cleaning task.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Has the trolley bays free from litter and/or debris? Note: Trolleys to be moved daily by Partners to allow access.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Has the trolley shelter been cleaned this month? Note: This is a quarterly cleaning task.

  Yes

  No

• Has the trolley shelter been cleaned to an acceptable standard?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

External Glazing

• Has the Fortnightly external window clean taken place within the last 3 days?

  Yes

  No

• Has the ground floor, customer facing window cleaning been carried out to an acceptable standard?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please record any areas that were not accessible?

Internal glazing

• Has the Quarterly internal window clean taken place this month?

  Yes

  No

• Has the ground floor, customer facing window cleaning been carried out to an acceptable standard?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please record any areas that were not accessible?

Customer Entrances (other than main entrance)

• Add any other entrances here if the store has more than one and these are being inspected

Entrance

• Please choose the entrance that you are inspecting

  Main Entrance

  Side entrance

  Rear entrance

• Is the overall cleaning standard of the entrance acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the barrier matting acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the low level cleaning acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the glazing acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Tills

• Are the till surrounds acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the floor behind the tills acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the edges & corners acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Customer Service Desk

• Is the customer service desk surround acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the floor behind the customer service desk acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the edges & corners acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Main selling area

• Is the main floor appearance acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the doors from the selling area cleaned to an acceptable level taking into account any fabric damage?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the floor edges and corners clean and free from any build up?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Has the low level cleaning taken place with the last 5 days? Note: All selling areas regardless of any separate designation are included here i.e. Customer Eating, Concessions, Circulation, Foodhall etc.

  Yes

  No

• Are the ledges acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the skirtings acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the non-merchanise fixtures acceptable? (e.g. fire equipment)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the low level signage acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the pillars acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Touch Point Cleaning

• Have the touch points been cleaned to an acceptable standard? Note: These include: Door ‘push’ plates, door handles, key pads, switches, fixed signage, hand rails, balustrades & lift buttons in all areas.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Servover Counters

• Bakery - Is the floor behind the servery counter acceptable? Note: Machine scrub to the floor only will be completed by the contractor in this area, floors must be left swept clean and prepared by Partners with all food and other debris removed.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Cheese / Deli - Is the floor behind the servery counter acceptable? Note: Machine scrub to the floor only will be completed by the contractor in this area, floors must be left swept clean and prepared by Partners with all food and other debris removed.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Meat Counter - Is the floor behind the servery counter acceptable? Note: Machine scrub to the floor only will be completed by the contractor in this area, floors must be left swept clean and prepared by Partners with all food and other debris removed.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Fish Counter - Is the floor behind the servery counter acceptable? Note: Machine scrub to the floor only will be completed by the contractor in this area, floors must be left swept clean and prepared by Partners with all food and other debris removed.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Customer Toilets

• Does this store have customer toilets? <br>Note this question must be answered Yes / No, if Yes then the questions relating to customer toilets will appear and if No then the section is non-scoring

  Yes

  No

• Male Customer toilets

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please indicate the areas which require action by the contractor

  Select Entrance doors dirty / have removable marks Floor main body of the toilet dirty / dusty / has build up Corners and edges have build up Walls have removable marks Wall mounted light fittings dusty Basins and taps dirty/greasy/smeared/limescale build up Mirrors smeared/dusty/dirty/partially cleaned Brightwork & pipes dusty / dirty / dull Sanitary ware dirty/spillages not removed/limescale build up External surface to sanitary ware dirty i.e. base of toilet Cubicle floor dirty Cubicle partition walls and feet unacceptable Cubicle door and partition tops dusty Low level cleaning unacceptable High level cleaning unacceptable Consumables not replenished Dispenser tops dusty

  • Entrance doors dirty / have removable marks
  • Floor main body of the toilet dirty / dusty / has build up
  • Corners and edges have build up
  • Walls have removable marks
  • Wall mounted light fittings dusty
  • Basins and taps dirty/greasy/smeared/limescale build up
  • Mirrors smeared/dusty/dirty/partially cleaned
  • Brightwork & pipes dusty / dirty / dull
  • Sanitary ware dirty/spillages not removed/limescale build up
  • External surface to sanitary ware dirty i.e. base of toilet
  • Cubicle floor dirty
  • Cubicle partition walls and feet unacceptable
  • Cubicle door and partition tops dusty
  • Low level cleaning unacceptable
  • High level cleaning unacceptable
  • Consumables not replenished
  • Dispenser tops dusty

• Female Customer toilets

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please indicate the areas which require action by the contractor

  Select Entrance doors dirty / have removable marks Floor main body of the toilet dirty / dusty / has build up Corners and edges have build up Walls have removable marks Wall mounted light fittings dusty Basins and taps dirty/greasy/smeared/limescale build up Mirrors smeared/dusty/dirty/partially cleaned Brightwork & pipes dusty / dirty / dull Sanitary ware dirty/spillages not removed/limescale build up External surface to sanitary ware dirty i.e. base of toilet Cubicle floor dirty Cubicle partition walls and feet unacceptable Cubicle door and partition tops dusty Low level cleaning unacceptable High level cleaning unacceptable Consumables not replenished Dispenser tops dusty

  • Entrance doors dirty / have removable marks
  • Floor main body of the toilet dirty / dusty / has build up
  • Corners and edges have build up
  • Walls have removable marks
  • Wall mounted light fittings dusty
  • Basins and taps dirty/greasy/smeared/limescale build up
  • Mirrors smeared/dusty/dirty/partially cleaned
  • Brightwork & pipes dusty / dirty / dull
  • Sanitary ware dirty/spillages not removed/limescale build up
  • External surface to sanitary ware dirty i.e. base of toilet
  • Cubicle floor dirty
  • Cubicle partition walls and feet unacceptable
  • Cubicle door and partition tops dusty
  • Low level cleaning unacceptable
  • High level cleaning unacceptable
  • Consumables not replenished
  • Dispenser tops dusty

• Less Able Customer toilets (and Parent & Baby Room)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please indicate the areas which require action by the contractor

  Select Entrance doors dirty / have removable marks Floor main body of the toilet dirty / dusty / has build up Corners and edges have build up Walls have removable marks Wall mounted light fittings dusty Basins and taps dirty/greasy/smeared/limescale build up Mirrors smeared/dusty/dirty/partially cleaned Brightwork & pipes dusty / dirty / dull Sanitary ware dirty/spillages not removed/limescale build up External surface to sanitary ware dirty i.e. base of toilet Cubicle floor dirty Cubicle partition walls and feet unacceptable Cubicle door and partition tops dusty Low level cleaning unacceptable High level cleaning unacceptable Consumables not replenished Dispenser tops dusty

  • Entrance doors dirty / have removable marks
  • Floor main body of the toilet dirty / dusty / has build up
  • Corners and edges have build up
  • Walls have removable marks
  • Wall mounted light fittings dusty
  • Basins and taps dirty/greasy/smeared/limescale build up
  • Mirrors smeared/dusty/dirty/partially cleaned
  • Brightwork & pipes dusty / dirty / dull
  • Sanitary ware dirty/spillages not removed/limescale build up
  • External surface to sanitary ware dirty i.e. base of toilet
  • Cubicle floor dirty
  • Cubicle partition walls and feet unacceptable
  • Cubicle door and partition tops dusty
  • Low level cleaning unacceptable
  • High level cleaning unacceptable
  • Consumables not replenished
  • Dispenser tops dusty

Daytime Cleaner

• Does this store have a daytime cleaner service?<br>Note that is the store has customer toilets then there should be a daytime cleaner in place

  Yes

  No

• Are the standard daily tasks completed during the day to an acceptable standard?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Does your Daytime Cleaner respond with a positive, helpful attitude and in a timely manner

  Yes always

  Yes usually but not always

  No

  Don't know / can't comment

  Self Audit so N/A

• Does your Daytime Cleaner attend work on time for their shift

  Yes always

  Yes usually but not always

  No

  Don't know / can't comment

  Self Audit so N/A

• Does your Daytime Cleaner attend work consistently on the days that they are due to work

  Yes always

  Yes usually but not always

  No

  Don't know / can't comment

  Self Audit so N/A

• Is your Daytime Cleaner always in full uniform, well presented, tidy and of an appearance that is acceptable to Waitrose?

  Yes always

  Yes usually but not always

  No

  Don't know / can't comment

  Self Audit so N/A

• Does this store have a Customer Cafe?

  Yes

  No

• Is the standard of floor cleaning to the customer cafe acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Servery area, tables, chairs, stools, counters and other customer use furniture is a Partner cleaning responsibility. No cleaning by contractor.

• Has the furniture deep clean taken place in the last 5 days? Note: This task is to be carried out once per quarter.

  Yes

  No

• Is the cleaning under the tops of furniture acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the cleaning of tables & chairs legs / bases acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Customer circulation areas

• You can add specific customer circulation areas / items such as lifts, escalators, travelators and stairs if these are relevant to this store. Each of these can be added multiple times

• Does this store have customer stairs?

  Yes

  No

• Are the customer stairs clean? (including treads, risers, skirting, handrail/banister, landings and walls)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please highlight the areas which are unacceptable here

  Select Treads unacceptable Risers & nosings unacceptable Handrails / banister rails unacceptable Landings unacceptable Corners and edges unacceptable Walls and skirtings unacceptable Wall lighting unacceptable Handing and pendant lighting (where accessible) unacceptable

  • Treads unacceptable
  • Risers & nosings unacceptable
  • Handrails / banister rails unacceptable
  • Landings unacceptable
  • Corners and edges unacceptable
  • Walls and skirtings unacceptable
  • Wall lighting unacceptable
  • Handing and pendant lighting (where accessible) unacceptable

• Does this store have customer lifts?

  Yes

  No

• Are the customer lift areas acceptable? (including the lift doors, the door tracks, the surrounds, the call panels and signage, the lift lobby and the lift car interior)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please highlight the areas which are unacceptable here

  Select Lift doors unacceptable Lift surrounds unacceptable Lift car interior unacceptable Lift lobby unacceptable Lift signage unacceptable Lift door tracks unacceptable

  • Lift doors unacceptable
  • Lift surrounds unacceptable
  • Lift car interior unacceptable
  • Lift lobby unacceptable
  • Lift signage unacceptable
  • Lift door tracks unacceptable

• Does this store have an escalator and/or travelator?

  Yes

  No

• Is the escalator clean? (including treads, risers, handrail and surrounds)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please highlight the areas which are unacceptable here

  Select Treads unacceptable Risers unacceptable Handrail unacceptable Glazing & surround unacceptable

  • Treads unacceptable
  • Risers unacceptable
  • Handrail unacceptable
  • Glazing & surround unacceptable

Partner offices and common parts

• Are the Partner office floors acceptable? Note: This is a fortnightly cleaning task

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Have the Doors, Partitions & Walls been cleaned within the last 5 days? Note: This is a quarterly cleaning task.

  Yes

  No

• Are the doors acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the walls & partitions acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the Partner stairs acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please tick the unacceptable elements so the contractor can action

  Select Treads unacceptable Risers & nosings unacceptable Handrails / banister rails unacceptable Landings unacceptable Corners and edges unacceptable Walls and skirtings unacceptable Wall lighting unacceptable Handing and pendant lighting (where accessible) unacceptable

  • Treads unacceptable
  • Risers & nosings unacceptable
  • Handrails / banister rails unacceptable
  • Landings unacceptable
  • Corners and edges unacceptable
  • Walls and skirtings unacceptable
  • Wall lighting unacceptable
  • Handing and pendant lighting (where accessible) unacceptable

• Are the hard floors to the BOH circulation areas acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Have the low levels been cleaned within the last 5 days? <br>Note: This is a monthly cleaning task.

  Yes

  No

• Are the ledges acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the skirtings acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the fittings acceptable? (e.g fire safety equipment)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

PDR

• Is the Partner Dining Room acceptable

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Ladies Partner locker room and toilets

• Are the female locker rooms acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please tick the areas that are unacceptable for the contractor to action

  Select Locker room floor unacceptable Locker tops unacceptable (note Partner responsibility) Shower cubicle unacceptable

  • Locker room floor unacceptable
  • Locker tops unacceptable (note Partner responsibility)
  • Shower cubicle unacceptable

• Are the ladies toilets acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please tick all areas which are unacceptable to show where attention is required by the Contractor

  Select Entrance doors dirty / have removable marks Floor main body of the toilet dirty / dusty / has build up Corners and edges have build up Walls have removable marks Wall mounted light fittings dusty Basins and taps dirty/greasy/smeared/limescale build up Mirrors smeared/dusty/dirty/partially cleaned Brightwork & pipes dusty / dirty / dull Sanitary ware dirty/spillages not removed/limescale build up External surface to sanitary ware dirty i.e. base of toilet Cubicle floor dirty Cubicle partition walls and feet unacceptable Cubicle door and partition tops dusty Low level cleaning unacceptable High level cleaning unacceptable Consumables not replenished Dispenser tops dusty

  • Entrance doors dirty / have removable marks
  • Floor main body of the toilet dirty / dusty / has build up
  • Corners and edges have build up
  • Walls have removable marks
  • Wall mounted light fittings dusty
  • Basins and taps dirty/greasy/smeared/limescale build up
  • Mirrors smeared/dusty/dirty/partially cleaned
  • Brightwork & pipes dusty / dirty / dull
  • Sanitary ware dirty/spillages not removed/limescale build up
  • External surface to sanitary ware dirty i.e. base of toilet
  • Cubicle floor dirty
  • Cubicle partition walls and feet unacceptable
  • Cubicle door and partition tops dusty
  • Low level cleaning unacceptable
  • High level cleaning unacceptable
  • Consumables not replenished
  • Dispenser tops dusty

Male partner locker room and toilets

• Are the male locker rooms acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please tick the areas that are unacceptable for the contractor to action

  Select Locker room floor unacceptable Locker tops unacceptable (note Partner responsibility) Shower cubicle unacceptable

  • Locker room floor unacceptable
  • Locker tops unacceptable (note Partner responsibility)
  • Shower cubicle unacceptable

• Are the mens toilets acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please tick all areas which are unacceptable to show where attention is required by the Contractor

  Select Entrance doors dirty / have removable marks Floor main body of the toilet dirty / dusty / has build up Corners and edges have build up Walls have removable marks Wall mounted light fittings dusty Basins and taps dirty/greasy/smeared/limescale build up Mirrors smeared/dusty/dirty/partially cleaned Brightwork & pipes dusty / dirty / dull Sanitary ware dirty/spillages not removed/limescale build up External surface to sanitary ware dirty i.e. base of toilet Cubicle floor dirty Cubicle partition walls and feet unacceptable Cubicle door and partition tops dusty Low level cleaning unacceptable High level cleaning unacceptable Consumables not replenished Dispenser tops dusty

  • Entrance doors dirty / have removable marks
  • Floor main body of the toilet dirty / dusty / has build up
  • Corners and edges have build up
  • Walls have removable marks
  • Wall mounted light fittings dusty
  • Basins and taps dirty/greasy/smeared/limescale build up
  • Mirrors smeared/dusty/dirty/partially cleaned
  • Brightwork & pipes dusty / dirty / dull
  • Sanitary ware dirty/spillages not removed/limescale build up
  • External surface to sanitary ware dirty i.e. base of toilet
  • Cubicle floor dirty
  • Cubicle partition walls and feet unacceptable
  • Cubicle door and partition tops dusty
  • Low level cleaning unacceptable
  • High level cleaning unacceptable
  • Consumables not replenished
  • Dispenser tops dusty

• Are the less abled toilets acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Please tick all areas which are unacceptable to show where attention is required by the Contractor

  Select Entrance doors dirty / have removable marks Floor main body of the toilet dirty / dusty / has build up Corners and edges have build up Walls have removable marks Wall mounted light fittings dusty Basins and taps dirty/greasy/smeared/limescale build up Mirrors smeared/dusty/dirty/partially cleaned Brightwork & pipes dusty / dirty / dull Sanitary ware dirty/spillages not removed/limescale build up External surface to sanitary ware dirty i.e. base of toilet Cubicle floor dirty Cubicle partition walls and feet unacceptable Cubicle door and partition tops dusty Low level cleaning unacceptable High level cleaning unacceptable Consumables not replenished Dispenser tops dusty

  • Entrance doors dirty / have removable marks
  • Floor main body of the toilet dirty / dusty / has build up
  • Corners and edges have build up
  • Walls have removable marks
  • Wall mounted light fittings dusty
  • Basins and taps dirty/greasy/smeared/limescale build up
  • Mirrors smeared/dusty/dirty/partially cleaned
  • Brightwork & pipes dusty / dirty / dull
  • Sanitary ware dirty/spillages not removed/limescale build up
  • External surface to sanitary ware dirty i.e. base of toilet
  • Cubicle floor dirty
  • Cubicle partition walls and feet unacceptable
  • Cubicle door and partition tops dusty
  • Low level cleaning unacceptable
  • High level cleaning unacceptable
  • Consumables not replenished
  • Dispenser tops dusty

Stockroom Floor

• Is the Stockroom floor acceptable? Note: Floors to be swept once per week and machine cleaned once per month. CAYG by Partners to maintain cleanliness between service visits.

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Cleaning Store

• Is the store in a clean, tidy, accessible and usable condition?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the Contractor using the correct, approved chemicals? Note: Only take into account chemicals provided for use by the cleaning team. Excludes chemicals provided or stored by Waitrose.

  Safe

  At Risk

  N/A

• Have the machines been left in a clean and reusable condition?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the correct colour coding system in operation

  Yes

  No

  N/A

• Does this store have a Petrol Filling Station attached?

  Yes

  No

• Please ensure that you are familiar with the Partner cleaning responsibilities before inspecting these areas, only Contractor responsibility should be scored.

• Are the customer walkways acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the pumps and plinths acceptable? (this excludes sand, water, paper towels, screen wash etc.)

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• is the low level signage acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Is the ATM acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

• Are the Waste Bins acceptable?

  Select Acceptable Acceptable but with minor defects for follow up action by the contractor Unacceptable Not Applicable to this store

  • Acceptable
  • Acceptable but with minor defects for follow up action by the contractor
  • Unacceptable
  • Not Applicable to this store

Standards & Consistency

• Check this box to add the sign off section; this is only relevant for a joint audit, for self-audits please leave the box unchecked

• Have the standards improved, been maintained or regressed since the last audit based on the difference between this and the last score achieved?

  Improved

  Maintained

  Regressed

• Have the standards that you have seen during this inspection been consistently achieved throughout the month/scoring period

  Select Yes this is an accurate representation No the standards have been consistently unacceptable during the month until today Standards are too inconsistent Not applicable as this is a re-audit from a failure

  • Yes this is an accurate representation
  • No the standards have been consistently unacceptable during the month until today
  • Standards are too inconsistent
  • Not applicable as this is a re-audit from a failure

• Please add any notes here relating to your impression of the consistency of the cleaning service provision

• Partner signature; note that this indicates you have accepted the score shown above

  Sign

• Contractor signature

  Sign

• Overall % score

• Audit Outcome

  Green (85% +)

  Amber (75 - 85%)

  Red (< 75%)

• Please enter here the agreed date for the next inspection

  Date