Information

  • Weekend Manager on Duty Checklist

  • Conducted on

  • Prepared by

General

Function space and back of house

Mutiara Ballroom (1&2)

  • Woodwork is in good condition (i.e. no scratches)

  • Please take a photo of the issue

  • Carpet is in good condition (i.e. no stains etc.)

  • Please take a photo of the issue

  • Lights are off (when not is use)<br>(If room used, please indicate n/a)

  • Air conditioning off (when not is use)<br>(If room used, please indicate n/a)

Business Centre Boardroom

  • Woodwork is in good condition (i.e. no scratches etc.)

  • Please take a photo

  • Table is in good condition (i.e. no scratches etc.)

  • Please take a photo of the issue

  • Carpet is in good condition (i.e. no scratches etc.)

  • Please take a photo of the issue

  • Lights are off (when not is use)<br>(If room used, please indicate n/a)

  • Air conditioning off (when not is use)<br>(If room used, please indicate n/a)

Back of house

  • Office doors locked (when not is use)<br>(If being used, please indicate n/a)

  • Computers off (when not is use)<br>(If being used, please indicate n/a)

  • No empty dirty dishes and coffee cups

  • Loading bay is free of debris and foul odours

Nyamai Cafe

  • Please list the menu for Saturday:

  • Please list the menu for Sunday:

  • Is there enough cutlery and is it clean? Enough napkins as well?

  • Is there cordial? Is it enough?

  • Any other comments?

Locker room - male

  • Is the bathroom clean and well stocked?

  • Are the showers clean?

  • Are the floors free from hangers and clothes?

  • Is the ducting clean?

Locker room - female

  • Is the bathroom clean and well stocked?

  • Are the showers clean?

  • Are the floors free from hangers and clothes?

  • Is the air conditioning working?

  • Is the ducting clean?

Business Class Lounge

  • Is the lift landing area clean and vacuumed in front of the BCL?

  • Are the tables clean?

  • Are the TVs on Sky News HD channel 532?

  • Is there a variety of food? Minimum 4 snacks and fruit?

  • Is there music playing?

  • Is the printer on standby? Enough paper?

  • Is there a staff member present from 16:30?

  • Are the canapes set up at 17:25?

  • Is the minibar fridge stocked up?

Executive Boardroom

  • Woodwork is in good condition (i.e. no scratches etc.)

  • Please take a photo of the issue

  • Table is in good condition (i.e. no scratches etc.)

  • Please take a photo of the issue

  • Carpet is in good condition (i.e. no scratches etc.)

  • Please take a photo of the issue

  • Lights are off (when not is use)<br>(If room used, please indicate n/a)

  • Air conditioning off (when not is use)<br>(If room used, please indicate n/a)

Lobby

  • Public area toilets are clean and tidy with ample toiletries provided.

  • Oil burner is on

  • Are the lobby tables spotless?

  • Are the lifts clean, dust and fingerprint free?

Guest service

  • Guest names are used when appropriate, a minimum of 2 times during an interaction

  • A "Yes I Can!" attitude is displayed by staff in the service they provide

  • Is every staff member well groomed and wearing the appropriate uniform?

  • Is every staff member wearing the "Yes I Can!" pin as well as their name badge?

  • Are all the staff members attentive to the guests' needs?

  • Are all the staff members well informed about any special arrivals (VIPs) and events happening in the hotel (location / time)

  • Is there a staff member who stands out and can be nominated for the grooming award?

Gym

  • Is the exercise equipment functioning?

  • Is the air conditioning on? Reasonable temperature set?

  • Are the TVs on MTV with an acceptable volume?

  • Is the gym area clean and tidy? (no cups lying around, dirty towels etc)

  • Are the lockers clean and ample toiletries?

  • Amply supply of hand towels?

  • Ample supply of bath towels available (in changing room)?

  • Is there water available?

  • Is there a cleaning bottle available to clean equipment?

  • Are all the lights working?

Rooms and corridors

Corridors

  • Are the walls clean, free of dirt / dust / scratches?

  • Please indicate the location
  • Please take a photo of the issue

  • Are the pantry areas clean and free of obstacles?

Room inspection - 1st room

  • Room number

  • Room type

Entrance

  • Door working properly, including door closing soft, lock etc

  • Does the entrance light work?

  • Is the mirror spotless?

  • Is the skirting free of dust?

Wardrobe

  • Light in the wardrobe turning on automatically?

  • Shelving is dust free (including top shelf)

  • Are the following items present:

  • Iron, ironing board & caddy

  • Is the iron clean (no burn marks)?

  • Please take a photo of the burn mark

  • Double bed room: 1 bathrobe + 1 slipper<br>Twin bed room, business class room and suite: 2 bathrobes + 2 slippers

Air conditioning unit

  • Is the thermostat set to 23ºC and is the room temperature 23ºC?<br>Is the fan set to low?

  • Is the air conditioning ducting / filter clean?

Television / DVD / luggage rack

  • Is the luggage rack free from damage / scratches?

  • Please take a photo of the damage

  • Luggage rack is dust free

  • Is the television remote control working?

  • Television channels and radio channels are in correct order and good quality (i.e. not fuzzy)

  • Please describe issue(s)

  • Is the DVD player + remote control working?

Desk

  • Is the compendium in good condition

  • Does it contain 4 pieces of A4 paper with Radisson letterhead? <br>Also 3 envelopes?

  • Is there a Guest Services Directory in the compendium?

  • Is there a pen in the compendium?

  • Does the telephone work, both cordless and speaker?

  • Does the telephone have the room number on it?

  • Is the desk free from damage / scratches?

  • Please take a photo of the damage

  • Is the waste bin clean and has a liner?

  • Is the mirror spotless?

Mini bar

  • Are the following items present in the minibar:

  • Additional for Business Class room

  • Are all sell-able items in stock (according to the price list, e.g. coca cola, juice)?

  • Which items are missing?

  • Nothing is out of date?

  • Is the mini bar area free of dust?

  • Is the kettle clean (i.e. no signs of scaling or calcification)?

Bed and bedside

  • Are the pillows and duvet cover in good condition and stain free?

  • Is the torch available?

  • Does the torch work?

  • Is the Alarm Clock set to the right time?

  • Is the alarm disabled?

  • Are the bed headboard and art work free of dust?

Room in general

  • Are the drapes hanging nicely and closing properly and clean?<br>Are the sheers clean and hanging properly?

  • Is the ceiling clean (no cobwebs or dust to be found)?

  • Please take photo of issue

  • Is the carpet clean?

Bathroom

  • Is the toilet clean with the lid down?

  • Are the following items present in the bathroom? (Twin rooms 1 extra towel of each)

  • Are the glasses polished (and no fingerprints)?

  • Toilet paper folded in a triangle?

  • The glass partition is spotless?

  • Does the wall feel clean when you wipe it?

  • Are the shower heads clean (no residue visible)?

  • Are all the taps / faucets clean / spotless (no fingerprints or other marks)?

  • Is the sink clean and dry and polished? No hair in the drain?

  • Is the mirror clean (no spots, smudges)?

Room inspection - 2nd room

  • Room number

  • Room type

Entrance

  • Door working properly, including door closing soft, lock etc

  • Does the entrance light work?

  • Is the mirror spotless?

  • Is the skirting free of dust?

Wardrobe

  • Light in the wardrobe turning on automatically?

  • Shelving is dust free (including top shelf)

  • Are the following items present:

  • Iron, ironing board & caddy

  • Is the iron clean (no burn marks)?

  • Please take a photo of the burn mark

  • Double bed room: 1 bathrobe + 1 slipper<br>Twin bed room, business class room and suite: 2 bathrobes + 2 slippers

Air conditioning unit

  • Is the thermostat set to 23ºC and is the room temperature 23ºC?<br>Is the fan set to low?

  • Is the air conditioning ducting / filter clean?

Television / DVD / luggage rack

  • Is the luggage rack free from damage / scratches?

  • Please take a photo of the damage

  • Luggage rack is dust free

  • Is the television remote control working?

  • Television channels and radio channels are in correct order and good quality (i.e. not fuzzy)

  • Please describe issue(s)

  • Is the DVD player + remote control working?

Desk

  • Is the compendium in good condition

  • Does it contain 4 pieces of A4 paper with Radisson letterhead? <br>Also 3 envelopes?

  • Is there a Guest Services Directory in the compendium?

  • Is there a pen in the compendium?

  • Does the telephone work, both cordless and speaker?

  • Does the telephone have the room number on it?

  • Is the desk free from damage / scratches?

  • Please take a photo of the damage

  • Is the waste bin clean and has a liner?

  • Is the mirror spotless?

Mini bar

  • Are the following items present in the minibar:

  • Additional for Business Class room

  • Are all sell-able items in stock (according to the price list, e.g. coca cola, juice)?

  • Which items are missing?

  • Nothing is out of date?

  • Is the mini bar area free of dust?

  • Is the kettle clean (i.e. no signs of scaling or calcification)?

Bed and bedside

  • Are the pillows and duvet cover in good condition and stain free?

  • Is the torch available?

  • Does the torch work?

  • Is the Alarm Clock set to the right time?

  • Is the alarm disabled?

  • Are the bed headboard and art work free of dust?

Room in general

  • Are the drapes hanging nicely and closing properly and clean?<br>Are the sheers clean and hanging properly?

  • Is the ceiling clean (no cobwebs or dust to be found)?

  • Please take photo of issue

  • Is the carpet clean?

Bathroom

  • Is the toilet clean with the lid down?

  • Are the following items present in the bathroom? (Twin rooms 1 extra towel of each)

  • Are the glasses polished (and no fingerprints)?

  • Toilet paper folded in a triangle?

  • The glass partition is spotless?

  • Does the wall feel clean when you wipe it?

  • Are the shower heads clean (no residue visible)?

  • Are all the taps / faucets clean / spotless (no fingerprints or other marks)?

  • Is the sink clean and dry and polished? No hair in the drain?

  • Is the mirror clean (no spots, smudges)?

Restaurants

Tasek Brasserie

  • Is the restaurant open at the published time?

  • Did the first contact person extend a friendly smile and make eye contact?

  • Does the staff look well groomed and are they wearing their "Yes I Can!" pin?

  • Are newspapers readily available? (also on communal table)

  • Are you dining in?

  • Is your drink order taken and served within the first 5 minutes?

  • Are you eating buffet?

  • Is your a la carte order taken within 10 minutes and served within 20 minutes?

  • Is the ordering done in a courteous manner and was any up-selling attempted?

  • Is the presentation and taste to your satisfaction?

  • Is the bill accurate and presented in a timely manner?

  • Was the staff attentive to all the guests?

  • Is the restaurant kept clean and tidy? Tables cleared immediately after guest leaves and reset?

  • Are you thanked for your visit upon departure?

Riwaz

  • Is the restaurant open at the published time?

  • Did the first contact person extend a friendly smile and make eye contact?

  • Does the staff look well groomed and are they wearing their "Yes I Can!" pin?

  • Are you dining in?

  • Is your drink order taken and served within the first 5 minutes?

  • Is your a la carte order taken within 10 minutes and served within 20 minutes?

  • Is the ordering done in a courteous manner and was any up-selling attempted?

  • Is the presentation and taste to your satisfaction?

  • Is the bill accurate and presented in a timely manner?

  • Was the staff attentive to all the guests in the restaurant?

  • Are you thanked for your visit upon departure?

Comments

Guest feedback

  • Please provide guest feedback:

  • Please provide general comments:

  • Please provide follow up points

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