Weekend Manager on Duty Checklist Radisson Brunei - duplicaat

• Weekend Manager on Duty Checklist

• Conducted on

  Date

• Prepared by

Function space and back of house

Mutiara Ballroom (1&2)

• Woodwork is in good condition (i.e. no scratches)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Carpet is in good condition (i.e. no stains etc.)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Lights are off (when not is use)<br>(If room used, please indicate n/a)

  Yes

  No

  N/A

• Air conditioning off (when not is use)<br>(If room used, please indicate n/a)

  Yes

  No

  N/A

Business Centre Boardroom

• Woodwork is in good condition (i.e. no scratches etc.)

  Yes

  No

  N/A

• Please take a photo

  Media

• Table is in good condition (i.e. no scratches etc.)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Carpet is in good condition (i.e. no scratches etc.)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Lights are off (when not is use)<br>(If room used, please indicate n/a)

  Yes

  No

  N/A

• Air conditioning off (when not is use)<br>(If room used, please indicate n/a)

  Yes

  No

  N/A

Back of house

• Office doors locked (when not is use)<br>(If being used, please indicate n/a)

  Yes

  No

  N/A

• Computers off (when not is use)<br>(If being used, please indicate n/a)

  Yes

  No

  N/A

• No empty dirty dishes and coffee cups

  Yes

  No

  N/A

• Loading bay is free of debris and foul odours

  Yes

  No

  N/A

Nyamai Cafe

• Please list the menu for Saturday:

• Please list the menu for Sunday:

• Is there enough cutlery and is it clean? Enough napkins as well?

  Yes

  No

  N/A

• Is there cordial? Is it enough?

  Yes

  No

  N/A

• Any other comments?

Locker room - male

• Is the bathroom clean and well stocked?

  Yes

  No

  N/A

• Are the showers clean?

  Yes

  No

  N/A

• Are the floors free from hangers and clothes?

  Yes

  No

  N/A

• Is the ducting clean?

  Yes

  No

  N/A

Locker room - female

• Is the bathroom clean and well stocked?

  Yes

  No

  N/A

• Are the showers clean?

  Yes

  No

  N/A

• Are the floors free from hangers and clothes?

  Yes

  No

  N/A

• Is the air conditioning working?

  Yes

  No

  N/A

• Is the ducting clean?

  Yes

  No

  N/A

Business Class Lounge

• Is the lift landing area clean and vacuumed in front of the BCL?

  Yes

  No

  N/A

• Are the tables clean?

  Yes

  No

  N/A

• Are the TVs on Sky News HD channel 532?

  Yes

  No

  N/A

• Is there a variety of food? Minimum 4 snacks and fruit?

  Yes

  No

  N/A

• Is there music playing?

  Yes

  No

  N/A

• Is the printer on standby? Enough paper?

  Yes

  No

  N/A

• Is there a staff member present from 16:30?

  Yes

  No

  N/A

• Are the canapes set up at 17:25?

  Yes

  No

  N/A

• Is the minibar fridge stocked up?

  Yes

  No

  N/A

Executive Boardroom

• Woodwork is in good condition (i.e. no scratches etc.)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Table is in good condition (i.e. no scratches etc.)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Carpet is in good condition (i.e. no scratches etc.)

  Yes

  No

  N/A

• Please take a photo of the issue

  Media

• Lights are off (when not is use)<br>(If room used, please indicate n/a)

  Yes

  No

  N/A

• Air conditioning off (when not is use)<br>(If room used, please indicate n/a)

  Yes

  No

  N/A

Lobby

• Public area toilets are clean and tidy with ample toiletries provided.

  Yes

  No

  N/A

• Oil burner is on

  Yes

  No

  N/A

• Are the lobby tables spotless?

  Yes

  No

  N/A

• Are the lifts clean, dust and fingerprint free?

  Yes

  No

  N/A

Guest service

• Guest names are used when appropriate, a minimum of 2 times during an interaction

  Yes

  No

  N/A

• A "Yes I Can!" attitude is displayed by staff in the service they provide

  Yes

  No

  N/A

• Is every staff member well groomed and wearing the appropriate uniform?

  Yes

  No

  N/A

• Is every staff member wearing the "Yes I Can!" pin as well as their name badge?

  Yes

  No

  N/A

• Are all the staff members attentive to the guests' needs?

  Yes

  No

  N/A

• Are all the staff members well informed about any special arrivals (VIPs) and events happening in the hotel (location / time)

  Yes

  No

  N/A

• Is there a staff member who stands out and can be nominated for the grooming award?

Gym

• Is the exercise equipment functioning?

  Yes

  No

  N/A

• Is the air conditioning on? Reasonable temperature set?

  Yes

  No

  N/A

• Are the TVs on MTV with an acceptable volume?

  Yes

  No

  N/A

• Is the gym area clean and tidy? (no cups lying around, dirty towels etc)

  Yes

  No

  N/A

• Are the lockers clean and ample toiletries?

  Yes

  No

  N/A

• Amply supply of hand towels?

  Yes

  No

  N/A

• Ample supply of bath towels available (in changing room)?

  Yes

  No

  N/A

• Is there water available?

  Yes

  No

  N/A

• Is there a cleaning bottle available to clean equipment?

  Yes

  No

  N/A

• Are all the lights working?

  Yes

  No

  N/A

Corridors

• Are the walls clean, free of dirt / dust / scratches?

  Yes

  No

  N/A
• Please indicate the location
  Address

• Please take a photo of the issue

  Media

• Are the pantry areas clean and free of obstacles?

  Yes

  No

  N/A

Room inspection - 1st room

• Room number

• Room type

Entrance

• Door working properly, including door closing soft, lock etc

  Yes

  No

  N/A

• Does the entrance light work?

  Yes

  No

  N/A

• Is the mirror spotless?

  Yes

  No

  N/A

• Is the skirting free of dust?

  Yes

  No

  N/A

Wardrobe

• Light in the wardrobe turning on automatically?

  Yes

  No

  N/A

• Shelving is dust free (including top shelf)

  Yes

  No

  N/A

• Are the following items present:

  Select 6 regular hangers 6 wooden clip hangers 1 pillow 1 blanket 2 Laundry bags 2 laundry lists

  • 6 regular hangers
  • 6 wooden clip hangers
  • 1 pillow
  • 1 blanket
  • 2 Laundry bags
  • 2 laundry lists

• Iron, ironing board & caddy

  Yes

  No

  N/A

• Is the iron clean (no burn marks)?

  Yes

  No

  N/A

• Please take a photo of the burn mark

  Media

• Double bed room: 1 bathrobe + 1 slipper<br>Twin bed room, business class room and suite: 2 bathrobes + 2 slippers

  Yes

  No

  N/A

Air conditioning unit

• Is the thermostat set to 23ºC and is the room temperature 23ºC?<br>Is the fan set to low?

  Yes

  No

  N/A

• Is the air conditioning ducting / filter clean?

  Yes

  No

  N/A

Television / DVD / luggage rack

• Is the luggage rack free from damage / scratches?

  Yes

  No

  N/A

• Please take a photo of the damage

  Media

• Luggage rack is dust free

  Yes

  No

  N/A

• Is the television remote control working?

  Yes

  No

  N/A

• Television channels and radio channels are in correct order and good quality (i.e. not fuzzy)

  Yes

  No

  N/A

• Please describe issue(s)

• Is the DVD player + remote control working?

  Yes

  No

  N/A

Desk

• Is the compendium in good condition

  Yes

  No

  N/A

• Does it contain 4 pieces of A4 paper with Radisson letterhead? <br>Also 3 envelopes?

  Yes

  No

  N/A

• Is there a Guest Services Directory in the compendium?

  Yes

  No

  N/A

• Is there a pen in the compendium?

  Yes

  No

  N/A

• Does the telephone work, both cordless and speaker?

  Yes

  No

  N/A

• Does the telephone have the room number on it?

  Yes

  No

  N/A

• Is the desk free from damage / scratches?

  Yes

  No

  N/A

• Please take a photo of the damage

  Media

• Is the waste bin clean and has a liner?

  Yes

  No

  N/A

• Is the mirror spotless?

  Yes

  No

  N/A

Mini bar

• Are the following items present in the minibar:

  Select 2 Cups 2 tea spoons Waste container 1 Coffee sachets regular 1 sachets decaf 4 tea bags 2 white sugar 2 brown sugar 2 Equal 2 creamer 2 cream milk

  • 2 Cups
  • 2 tea spoons
  • Waste container
  • 1 Coffee sachets regular
  • 1 sachets decaf
  • 4 tea bags
  • 2 white sugar
  • 2 brown sugar
  • 2 Equal
  • 2 creamer
  • 2 cream milk

• Additional for Business Class room

  Select CBTL machine 6 coffee capsules

  • CBTL machine
  • 6 coffee capsules

• Are all sell-able items in stock (according to the price list, e.g. coca cola, juice)?

  Yes

  No

  N/A

• Which items are missing?

• Nothing is out of date?

  Yes

  No

  N/A

• Is the mini bar area free of dust?

  Yes

  No

  N/A

• Is the kettle clean (i.e. no signs of scaling or calcification)?

  Yes

  No

  N/A

Bed and bedside

• Are the pillows and duvet cover in good condition and stain free?

  Yes

  No

  N/A

• Is the torch available?

  Yes

  No

  N/A

• Does the torch work?

  Yes

  No

  N/A

• Is the Alarm Clock set to the right time?

  Yes

  No

  N/A

• Is the alarm disabled?

  Yes

  No

  N/A

• Are the bed headboard and art work free of dust?

  Yes

  No

  N/A

Room in general

• Are the drapes hanging nicely and closing properly and clean?<br>Are the sheers clean and hanging properly?

  Yes

  No

  N/A

• Is the ceiling clean (no cobwebs or dust to be found)?

  Yes

  No

  N/A

• Please take photo of issue

  Media

• Is the carpet clean?

  Yes

  No

  N/A

Bathroom

• Is the toilet clean with the lid down?

  Yes

  No

  N/A

• Are the following items present in the bathroom? (Twin rooms 1 extra towel of each)

  Select 2 bath towels 2 hand towels 2 face cloths 1 bath mat 1 shampoo 1 conditioner 1 body lotion 1 face soap 1 shower cap 1 sanitary bag 1 soap dish waste bin + liner tissue box weight scale (and working) 2 tumbler glasses

  • 2 bath towels
  • 2 hand towels
  • 2 face cloths
  • 1 bath mat
  • 1 shampoo
  • 1 conditioner
  • 1 body lotion
  • 1 face soap
  • 1 shower cap
  • 1 sanitary bag
  • 1 soap dish
  • waste bin + liner
  • tissue box
  • weight scale (and working)
  • 2 tumbler glasses

• Are the glasses polished (and no fingerprints)?

  Yes

  No

  N/A

• Toilet paper folded in a triangle?

  Yes

  No

  N/A

• The glass partition is spotless?

  Yes

  No

  N/A

• Does the wall feel clean when you wipe it?

  Yes

  No

  N/A

• Are the shower heads clean (no residue visible)?

  Yes

  No

  N/A

• Are all the taps / faucets clean / spotless (no fingerprints or other marks)?

  Yes

  No

  N/A

• Is the sink clean and dry and polished? No hair in the drain?

  Yes

  No

  N/A

• Is the mirror clean (no spots, smudges)?

  Yes

  No

  N/A

Room inspection - 2nd room

• Room number

• Room type

Entrance

• Door working properly, including door closing soft, lock etc

  Yes

  No

  N/A

• Does the entrance light work?

  Yes

  No

  N/A

• Is the mirror spotless?

  Yes

  No

  N/A

• Is the skirting free of dust?

  Yes

  No

  N/A

Wardrobe

• Light in the wardrobe turning on automatically?

  Yes

  No

  N/A

• Shelving is dust free (including top shelf)

  Yes

  No

  N/A

• Are the following items present:

  Select 6 regular hangers 6 wooden clip hangers 1 pillow 1 blanket 2 Laundry bags 2 laundry lists

  • 6 regular hangers
  • 6 wooden clip hangers
  • 1 pillow
  • 1 blanket
  • 2 Laundry bags
  • 2 laundry lists

• Iron, ironing board & caddy

  Yes

  No

  N/A

• Is the iron clean (no burn marks)?

  Yes

  No

  N/A

• Please take a photo of the burn mark

  Media

• Double bed room: 1 bathrobe + 1 slipper<br>Twin bed room, business class room and suite: 2 bathrobes + 2 slippers

  Yes

  No

  N/A

Air conditioning unit

• Is the thermostat set to 23ºC and is the room temperature 23ºC?<br>Is the fan set to low?

  Yes

  No

  N/A

• Is the air conditioning ducting / filter clean?

  Yes

  No

  N/A

Television / DVD / luggage rack

• Is the luggage rack free from damage / scratches?

  Yes

  No

  N/A

• Please take a photo of the damage

  Media

• Luggage rack is dust free

  Yes

  No

  N/A

• Is the television remote control working?

  Yes

  No

  N/A

• Television channels and radio channels are in correct order and good quality (i.e. not fuzzy)

  Yes

  No

  N/A

• Please describe issue(s)

• Is the DVD player + remote control working?

  Yes

  No

  N/A

Desk

• Is the compendium in good condition

  Yes

  No

  N/A

• Does it contain 4 pieces of A4 paper with Radisson letterhead? <br>Also 3 envelopes?

  Yes

  No

  N/A

• Is there a Guest Services Directory in the compendium?

  Yes

  No

  N/A

• Is there a pen in the compendium?

  Yes

  No

  N/A

• Does the telephone work, both cordless and speaker?

  Yes

  No

  N/A

• Does the telephone have the room number on it?

  Yes

  No

  N/A

• Is the desk free from damage / scratches?

  Yes

  No

  N/A

• Please take a photo of the damage

  Media

• Is the waste bin clean and has a liner?

  Yes

  No

  N/A

• Is the mirror spotless?

  Yes

  No

  N/A

Mini bar

• Are the following items present in the minibar:

  Select 2 Cups 2 tea spoons Waste container 1 Coffee sachets regular 1 sachets decaf 4 tea bags 2 white sugar 2 brown sugar 2 Equal 2 creamer 2 cream milk

  • 2 Cups
  • 2 tea spoons
  • Waste container
  • 1 Coffee sachets regular
  • 1 sachets decaf
  • 4 tea bags
  • 2 white sugar
  • 2 brown sugar
  • 2 Equal
  • 2 creamer
  • 2 cream milk

• Additional for Business Class room

  Select CBTL machine 6 coffee capsules

  • CBTL machine
  • 6 coffee capsules

• Are all sell-able items in stock (according to the price list, e.g. coca cola, juice)?

  Yes

  No

  N/A

• Which items are missing?

• Nothing is out of date?

  Yes

  No

  N/A

• Is the mini bar area free of dust?

  Yes

  No

  N/A

• Is the kettle clean (i.e. no signs of scaling or calcification)?

  Yes

  No

  N/A

Bed and bedside

• Are the pillows and duvet cover in good condition and stain free?

  Yes

  No

  N/A

• Is the torch available?

  Yes

  No

  N/A

• Does the torch work?

  Yes

  No

  N/A

• Is the Alarm Clock set to the right time?

  Yes

  No

  N/A

• Is the alarm disabled?

  Yes

  No

  N/A

• Are the bed headboard and art work free of dust?

  Yes

  No

  N/A

Room in general

• Are the drapes hanging nicely and closing properly and clean?<br>Are the sheers clean and hanging properly?

  Yes

  No

  N/A

• Is the ceiling clean (no cobwebs or dust to be found)?

  Yes

  No

  N/A

• Please take photo of issue

  Media

• Is the carpet clean?

  Yes

  No

  N/A

Bathroom

• Is the toilet clean with the lid down?

  Yes

  No

  N/A

• Are the following items present in the bathroom? (Twin rooms 1 extra towel of each)

  Select 2 bath towels 2 hand towels 2 face cloths 1 bath mat 1 shampoo 1 conditioner 1 body lotion 1 face soap 1 shower cap 1 sanitary bag 1 soap dish waste bin + liner tissue box weight scale (and working) 2 tumbler glasses

  • 2 bath towels
  • 2 hand towels
  • 2 face cloths
  • 1 bath mat
  • 1 shampoo
  • 1 conditioner
  • 1 body lotion
  • 1 face soap
  • 1 shower cap
  • 1 sanitary bag
  • 1 soap dish
  • waste bin + liner
  • tissue box
  • weight scale (and working)
  • 2 tumbler glasses

• Are the glasses polished (and no fingerprints)?

  Yes

  No

  N/A

• Toilet paper folded in a triangle?

  Yes

  No

  N/A

• The glass partition is spotless?

  Yes

  No

  N/A

• Does the wall feel clean when you wipe it?

  Yes

  No

  N/A

• Are the shower heads clean (no residue visible)?

  Yes

  No

  N/A

• Are all the taps / faucets clean / spotless (no fingerprints or other marks)?

  Yes

  No

  N/A

• Is the sink clean and dry and polished? No hair in the drain?

  Yes

  No

  N/A

• Is the mirror clean (no spots, smudges)?

  Yes

  No

  N/A

Tasek Brasserie

• Is the restaurant open at the published time?

  Yes

  No

  N/A

• Did the first contact person extend a friendly smile and make eye contact?

  Yes

  No

  N/A

• Does the staff look well groomed and are they wearing their "Yes I Can!" pin?

  Yes

  No

  N/A

• Are newspapers readily available? (also on communal table)

  Yes

  No

  N/A

• Are you dining in?

  Yes

  No

  N/A

• Is your drink order taken and served within the first 5 minutes?

  Yes

  No

  N/A

• Are you eating buffet?

  Yes

  No

  N/A

• Is your a la carte order taken within 10 minutes and served within 20 minutes?

  Yes

  No

  N/A

• Is the ordering done in a courteous manner and was any up-selling attempted?

  Yes

  No

  N/A

• Is the presentation and taste to your satisfaction?

  Yes

  No

  N/A

• Is the bill accurate and presented in a timely manner?

  Yes

  No

  N/A

• Was the staff attentive to all the guests?

  Yes

  No

  N/A

• Is the restaurant kept clean and tidy? Tables cleared immediately after guest leaves and reset?

  Yes

  No

  N/A

• Are you thanked for your visit upon departure?

  Yes

  No

  N/A

Deals restaurant

• Is the restaurant open at the published time?

  Yes

  No

  N/A

• Did the first contact person extend a friendly smile and make eye contact?

  Yes

  No

  N/A

• Does the staff look well groomed and are they wearing their "Yes I Can!" pin?

  Yes

  No

  N/A

• Are you dining in?

  Yes

  No

  N/A

• Is your drink order taken and served within the first 5 minutes?

  Yes

  No

  N/A

• Is your a la carte order taken within 10 minutes and served within 20 minutes?

  Yes

  No

  N/A

• Is the ordering done in a courteous manner and was any up-selling attempted?

  Yes

  No

  N/A

• Is the presentation and taste to your satisfaction?

  Yes

  No

  N/A

• Is the bill accurate and presented in a timely manner?

  Yes

  No

  N/A

• Was the staff attentive to all the guests in the restaurant?

  Yes

  No

  N/A

• Are you thanked for your visit upon departure?

  Yes

  No

  N/A

Guest feedback

• Please provide guest feedback:

• Please provide general comments:

• Please provide follow up points