Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Attendance
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Who are in attendance in meeting?
Meeting agenda
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1. Sales figures - Cumulative / individual salons
2. Staff numbers- Coordinators / Apprentices / Stylists'
3. STDs -iaudits scores
4. Services- Avg. Turnover pr stylist, Avg. Ticket prices.
5.Stock - Retail Sales Total, retail %, Stock-check procedures, Stock-check discrepancies,
6. Systems - colour ordering, shortcuts, deputy etc?
7. Health & Safety compliance
8. Individual focus
9. Action plan over next 7 days
1. Sales figures - Cumulative / individual salons
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How much did we achieve in sales last week, against last year & against target?
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How many salons hit sales target last week?
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- Brixton
- Clapham Nrth
- Clapham STh
- Fulham
- Hampstead
- Lavender Hill
- Putney
- Vauxhall
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How many salons failed to hit sales target last week?
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- Brixton
- Clapham Nrth
- Clapham STh
- Fulham
- Hampstead
- Lavender Hill
- Putney
- Vauxhall
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What reasons can we establish to explain the performance of last week?
2. Staff numbers - Coordinators / Apprentices / Stylists
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Do we have full compliment of Coordinators for each salon?
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Who do we have concerns with in terms of the existing coordinators?
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Do we have full compliment of Apprentices for each salon?
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Who do we have concerns with in terms of existing apprentices?
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Do we have full compliment of Stylist for each salon?
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Are all salons got up to date rotas in place for the next two weeks?
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Which salons need priority attention? And why?
3. STD's - Iaudit scores for last week?
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Which salon needs a visit from operations?
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- Brixton
- Clapham Nrth
- Clapham STh
- Fulham
- Hampstead
- Lavender Hill
- Putney
- Vauxhall
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What are the main areas from the audits conducted that will need assistance from head office?
4. Services - avg. turnover per stylist, avg. Ticket prices
5.Stock - Retail Sales Total, retail %, Stock-check procedures, Stock-check discrepancies,
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What was retail sales total for company last week, how did that compare to previous week, last year and target?
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Do we have any in salon promotions at present?
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What action needs taken to drive this area of the business next week?
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What was the scale of percentage across the estate from lowest percentage of total up to highest percentage? Why the variance?
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Have weekly stock check discrepancies been actioned this week and resolved - what were the key areas of concern?
6. Systems - colour ordering, shortcuts, deputy etc?
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Can we confirm that all colour ordering went through without problems this week?
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Any other issues?
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Have all of the salons opened on time since the last meeting?
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Have all hours in deputy been reconciled since the last meeting to ensure no overlap?
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We're the previous weeks stylist commissions calculated correctly?
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Was the latest payroll calculated properly?
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Have all key supplier invoices been paid?
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Have all end of day till balances been reconciled?
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Have you forecast our cash flow position for large upcoming payments including, rent, payroll and l'oreal payments?
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Have all positive spotlight reviews been sent to the respective salons?
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Have all negative reviews been sent to Roman to address?
7. Health & Safety compliance
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Who were the new starters this week and in what salons?
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Have all new starters been through the induction process this week?
8. Individual focus
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What are the 2/3 main areas of focus for Operations this week?
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What are the 2/3 main areas of focus for Finance this week?
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What are the 2/3 main areas of focus for HR this week?
9. Action plan over next 7 days
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What are the outcomes / actions required that have been generated out of this meeting
What are we aiming for this week?
What will help us?
What will be a challenge?
