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Engineer name and tech number
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Date conducted
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Conducted by
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TM risk assessment
- Traffic
- Third party
- Ground
- Weather
- garden
Customer
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Scoring matrix
5 - Above and beyond (promoter)
4 - Role model (promoter)
3 - Meets minimum expectations (passive)
2 - Below minimum expectations (detractor)
1 - Unacceptable (super detractor) -
Customer
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Eta
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Introduction and Walkthrough
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Dealing with challenges
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Showcase
-
End of visit walk through
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Close and survey awareness
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Over all score
-
Observation
-
Supporting evidence
Technical
-
Scoring matrix
5 - Above and beyond (promoter)
4 - Role model (promoter)
3 - Meets minimum expectations (passive)
2 - Below minimum expectations (detractor)
1 - Unacceptable (super detractor) -
Technical
Install Sky+HD
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Dish location
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Cable route
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Sm3 use
-
Broadband optimisation
-
Product/technical/competitor knowledge
Install SkyQ
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Follows iknow2
-
Broadband optimisation
-
Sm3 and chrome app usage
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Showcase
-
Product/technical/competitor knowledge
Service
-
Sm3 use
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Fault finding
-
Broadband optimisation
-
Full system check
-
Product/technical/competitor knowledge
-
Overall score
-
Observation
-
Supporting evidence
Quality
-
Scoring matrix
5 - Above and beyond (promoter)
4 - Role model (promoter)
3 - Meets minimum expectations (passive)
2 - Below minimum expectations (detractor)
1 - Unacceptable (super detractor) -
Quality
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Presentation
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Organised approach to working
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Quality of install
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Finishing touches
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Cleanliness
-
Overall score
-
Observation
-
Supporting evidence
Compliance
-
Scoring matrix
5 - Above and beyond (promoter)
4 - Role model (promoter)
3 - Meets minimum expectations (passive)
2 - Below minimum expectations (detractor)
1 - Unacceptable (super detractor) -
Mft/timing compliance
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Process compliance (iknow2 usage etc)
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Stocksmart compliance
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Van compliance (telematics, condition etc)
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Overall score
-
Observation
-
Supporting evidence
Health and safety
-
Scoring matrix
5 - Above and beyond (promoter)
4 - Role model (promoter)
3 - Meets minimum expectations (passive)
2 - Below minimum expectations (detractor)
1 - Unacceptable (super detractor) -
Risk assessment
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Manual handling
-
PPE usage
-
Damage awareness
-
Working at height
-
Overall score
-
Observation
-
Supporting evidence
Summary
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Agreed actions
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Further action required
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Engineer comments/feedback
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TM signature
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Engineer signature
