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West1 Performance Development V2
West1 Performance Development V2
Richard Aldred

West1 Performance Development V2

Performance development support document

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Free West1 Performance Development V2 Checklist

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  • Engineer name and tech number

  • Date conducted

  • Conducted by

  • TM risk assessment

    • Traffic
    • Third party
    • Ground
    • Weather
    • garden

Customer

  • Scoring matrix

    5 - Above and beyond (promoter)
    4 - Role model (promoter)
    3 - Meets minimum expectations (passive)
    2 - Below minimum expectations (detractor)
    1 - Unacceptable (super detractor)

  • Customer

  • Eta

  • Introduction and Walkthrough

  • Dealing with challenges

  • Showcase

  • End of visit walk through

  • Close and survey awareness

  • Over all score

  • Observation

  • Supporting evidence

Technical

  • Scoring matrix

    5 - Above and beyond (promoter)
    4 - Role model (promoter)
    3 - Meets minimum expectations (passive)
    2 - Below minimum expectations (detractor)
    1 - Unacceptable (super detractor)

  • Technical

    • Install Sky+HD

  • Dish location

  • Cable route

  • Sm3 use

  • Broadband optimisation

  • Product/technical/competitor knowledge

    • Install SkyQ

  • Follows iknow2

  • Broadband optimisation

  • Sm3 and chrome app usage

  • Showcase

  • Product/technical/competitor knowledge

    • Service

  • Sm3 use

  • Fault finding

  • Broadband optimisation

  • Full system check

  • Product/technical/competitor knowledge

  • Overall score

  • Observation

  • Supporting evidence

Quality

  • Scoring matrix

    5 - Above and beyond (promoter)
    4 - Role model (promoter)
    3 - Meets minimum expectations (passive)
    2 - Below minimum expectations (detractor)
    1 - Unacceptable (super detractor)

  • Quality

  • Presentation

  • Organised approach to working

  • Quality of install

  • Finishing touches

  • Cleanliness

  • Overall score

  • Observation

  • Supporting evidence

Compliance

  • Scoring matrix

    5 - Above and beyond (promoter)
    4 - Role model (promoter)
    3 - Meets minimum expectations (passive)
    2 - Below minimum expectations (detractor)
    1 - Unacceptable (super detractor)

  • Mft/timing compliance

  • Process compliance (iknow2 usage etc)

  • Stocksmart compliance

  • Van compliance (telematics, condition etc)

  • Overall score

  • Observation

  • Supporting evidence

Health and safety

  • Scoring matrix

    5 - Above and beyond (promoter)
    4 - Role model (promoter)
    3 - Meets minimum expectations (passive)
    2 - Below minimum expectations (detractor)
    1 - Unacceptable (super detractor)

  • Risk assessment

  • Manual handling

  • PPE usage

  • Damage awareness

  • Working at height

  • Overall score

  • Observation

  • Supporting evidence

Summary

  • Agreed actions

  • Further action required

  • Engineer comments/feedback

  • TM signature

  • Engineer signature

West1 Performance Development V2
Richard Aldred

West1 Performance Development V2

Performance development support document

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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