WGD Elite Check In

• Conducted on

  Date

• Prepared by

Check In

• Name of Associate who checked you in.

• Did the associate ask questions to determine your reason for staying with us?

  Yes

  No

• Did the execution of the Loyalty Welcome Experience provide an elevated sense of arrival and efficiency?

  Yes

  No

  N/A

• Did the associate use this information to create a personal connection?

  Yes

  No

• Did the associate provide a sincere and welcoming interaction for one of our top guests (including smile and eye contact)?

  Yes

  No

• Did the associate provide the appropriate key packet presentation with brand standard premium key packet and key?

  Yes

  No

  N/A

• Did associate offer more than one option for the welcome amenity gift?

  Yes

  No

  N/A

• Did you receive your guaranteed room type?

  Yes

  No

• Did the associate thank you for your business and loyalty?

  Yes

  No

• Did the associate proactively and verbally recognize you for being a loyal member?

  Yes

  No

  N/A

• Did the associate acknowledge and deliver upon your profile preferences and pre-arrival requests?

  Yes

  No

  N/A

• Did the associate verbally confirm that a complimentary upgrade was provided based on your membership status?

  Yes

  No

  N/A

• Please indicate what type of upgrade you were given.

• Did you receive the room upgrade key packet insert at the time of check-in?

  Yes

  No

• Did the associate provide the Lounge hours?

  Yes

  No

  N/A

• Did the associate offer additional Hotel info and services relevant to your stay?

  Yes

  No

  N/A

• If staying more than one night was make a green Choice offered at time of check-in?

  Yes

  No

  N/A

• Did associate proactively confirm your check out time and offer late benefit?

  Yes

  No

• Did associate accommodate late check-out?

  Yes

  No

• Did associate proactively offer luggage assistance?

  Yes

  No

  N/A

• Did associate actively use your name throughout interaction?

  Yes

  No

• How many times?

• Did associate confirm your email address?

  Yes

  No

• Did the associate proactively offer further assistance?

  Yes

  No

• Did associate offer warm and sincere closing and demonstrate appreciation?

  Yes

  No

• Extra comments about check in.

Bell Service

• Did a Bellman assist you?

  Yes

  No

  N/A

• Name of Bellman

• Did the bellman use your name throughout the experience?

  Yes

  No

• Did the Bellman offer further assistance?

  Yes

  No

• Did the Bellman offer a warm and sincere closing and appreciation?

  Yes

  No

• Additional Bell Service comments.

Elite Welcome Gift

• Was your welcome gift delivery seamless and timely?

  Yes

  No

  N/A

• Did the associate delivering your gift thank you for your loyalty?

  Yes

  No

  N/A

• Additional gift comments