Title Page
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Conducted on
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Prepared by
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Location
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Name of Associate:
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Was the associate able to identify the (5) Bonvoy Membership Levels?<br>Silver Elite<br>Gold Elite<br>Platinum Elite<br>Titanium Elite<br>Ambassador Elite
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Was the associate able to name (1) Westin Brand program and what's offered with the program?<br>Heavenly® Bed<br>Heavenly® Bath <br>Heavenly® Dog Bed<br>Heavenly® Crib<br>Crafted at Westin<br>WestinWORKOUT® Fitness Studio<br>WestinWORKOUT® Gear Lending Program<br>RunWestin<br>Westin® Fresh by The Juicery<br>Westin® Eat Well Menu for Kids <br>Westin® Weekend<br>Westin® Weddings<br>Westin® Family <br>Clutter Free Meetings<br>Tangent™<br>WestinWorkout<br>Westin Weekend <br>
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Was the associate able to name (2) benefits Silver Elite members receive? 10% bonus points<br>Priority late check-out<br>Ultimate Reservation guarantee<br>Member rates<br>Dedicated Elite reservation line<br>Dedicated Elite guest services line<br>
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Was the associate able to name (2) benefits Gold Elite members receive in addition to Silver Elite tier? 25% bonus points<br>2pm late check-out (based on availability)<br>Gold Elite welcome gift<br>Room Upgrade (based on availability)<br>Free enhanced Wi-Fi<br>
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Was the associate able to name (2) benefits Platinum Elite members receive in addition to Gold Elite tier? <br>50% bonus points<br>Platinum Elite Welcome Gift Choice, e.g. breakfast or amenity or points<br>Access to executive club lounge <br>4pm late check-out (except Resorts and Convention hotels)<br>Annual Choice Benefit<br>Guaranteed Room Type <br>
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Was the associate able to identify which tier receives Ambassador Service? <br>answer= Ambassador Elite
