Name of Associate:
Was the associate able to identify the (5) Bonvoy Membership Levels?
Was the associate able to name (1) Westin Brand program and what's offered with the program?
Heavenly® Dog Bed
Crafted at Westin
WestinWORKOUT® Fitness Studio
WestinWORKOUT® Gear Lending Program
Westin® Fresh by The Juicery
Westin® Eat Well Menu for Kids
Clutter Free Meetings
Was the associate able to name (2) benefits Silver Elite members receive? 10% bonus points
Priority late check-out
Ultimate Reservation guarantee
Dedicated Elite reservation line
Dedicated Elite guest services line
Was the associate able to name (2) benefits Gold Elite members receive in addition to Silver Elite tier? 25% bonus points
2pm late check-out (based on availability)
Gold Elite welcome gift
Room Upgrade (based on availability)
Free enhanced Wi-Fi
Was the associate able to name (2) benefits Platinum Elite members receive in addition to Gold Elite tier?
50% bonus points
Platinum Elite Welcome Gift Choice, e.g. breakfast or amenity or points
Access to executive club lounge
4pm late check-out (except Resorts and Convention hotels)
Annual Choice Benefit
Guaranteed Room Type
Was the associate able to identify which tier receives Ambassador Service?
answer= Ambassador Elite