WGD Valet Secret Shopper Arrival

• Conducted on

  Date

• Prepared by

• Location

Arrival

• Were associates well groomed and in appropriate, clean, neat and well-pressed uniforms? With name tag properly displayed?

  Yes

  No

  N/A

• Were you waved and directed into a lane?

  Yes

  No

  N/A

• Did the associate open your door(s) in an expedient manner upon arrival?

  Yes

  No

  N/A

• Was an upbeat greeting offered?

  Yes

  No

  N/A

• Were you welcomed to the hotel using "welcome to the Westin Galleria Dallas"

  Yes

  No

  N/A

• Did the associate greet each guest in your party?

  Yes

  No

  N/A

• Were you asked if you were checking into the hotel or there for an event?

  Yes

  No

  N/A

• Did the associate ask for your name and use it throughout your interaction?

  Yes

  No

  N/A

• Did the associate smile and make eye contact throughout your interaction?

  Yes

  No

  N/A

• Did the associate explain the parking procedures, retrieval times and costs?

  Yes

  No

  N/A

• Did the associate inspect your vehicle for damage?

  Yes

  No

  N/A

• Were you given a claim check?

  Yes

  No

  N/A

• Was your vehicle driven with car and caution?

  Yes

  No

  N/A

• Did the welcome experience provide an elevated sense of arrival and efficiency that was personal, engaging and not transactional?

  Yes

  No

  N/A

Additional notes/observations