WGD Valet Elite

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Day and time of arrival to hotel

  Date

Arrival

• Front drive clean and clear of debris/trash/cigarette butts/other?

• Systems, signage, & process for self‐parking intuitive?

• Did the associate promptly greet you with a time of day greeting?

• Did the associate use your name during the experience?

  Yes

  No

• Were introductions seamless and the handoffs smooth and guest-centric?

• Name of associate that primarily managed your valet arrival:

• Did the associate offer to valet park your car?

• Did the associate offer further assistance to you?

  Yes

  No

• Did the associate offer a warm and sincere closing and demonstrate their appreciation ?

  Yes

  No

• Did the associate explain the procedure for retrieval of the car?

• Arrival Section Comments:

Departure/car retrieval

• Did the associate retrieve your car in a timely manner?

• Did the associate attempt to use your name?

• Were departure seamless and the handoffs smooth and guest-centric?

• Departure Section Comments: