WGD Engineering Elite

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Engineering Request

• Select date

  Date

• What was your exact request for?

• Time Engineer Associate arrived:

• How much time passed from when you made the request until the engineer associate arrived?

• Name of Engineer Associate that assisted you:

• Did the Engineer Associate arrive within 15 minutes and listen to your request?

  Yes

  No

• Was the Engineer Associate empathetic and apologetic for the service failure?

  Yes

  No

• Did the associate use your name during your experience?

  Yes

  No

  N/A

• Did the Engineer Associate recognize your loyalty/membership including status level?

  Yes

  No

  N/A

• Did the associate offer further assistance?

  Yes

  No

• Did the associate offer a warm and sincere closing and demonstrate their appreciation?

  Yes

  No

• Engineering Request Section: