Title Page
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Conducted on
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Prepared by
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Location
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Were you greeted with a warm and friendly attitude?
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Was your last name verified and then used during the interaction?
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Did the associate thank you for your loyalty, including status level?
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When you paid cash for valet charges, were you given a receipt?
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Was your vehicle retrieved in a timely manner
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Were all guests assisted with entry?
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Were all controls intact, personal items untouched, and parking tags or stickers removed?
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Were you asked if you needed help with directions, then assisted if so?
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Were you thanked upon departure?
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Were you invited to return?
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Did the departure experience provide an elevated sense of departure and efficiency that was personal, engaging and not transactional?
