Were you greeted with a warm and friendly attitude?
Was your last name verified and then used during the interaction?
Did the associate thank you for your loyalty, including status level?
When you paid cash for valet charges, were you given a receipt?
Was your vehicle retrieved in a timely manner
Were all guests assisted with entry?
Were all controls intact, personal items untouched, and parking tags or stickers removed?
Were you asked if you needed help with directions, then assisted if so?
Were you thanked upon departure?
Were you invited to return?
Did the departure experience provide an elevated sense of departure and efficiency that was personal, engaging and not transactional?