WGD Elite Concierge/Club/Signature/Executive Lounge

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Concierge/Club/Signature/Executive Lounge

• Name of Associate that you interacted with:

• Did the associate use your name during the experience?

  Yes

  No

• Did the associate offer further assistance to you?

  Yes

  No

• Did the associate offer a warm and sincere closing and demonstrate their appreciation?

  Yes

  No

• Did the Associate proactively engage you in conversation to attempt to identify the purpose of your stay?

  Yes

  No

• Did any associate thank you for your loyalty?

  Yes

  No

• Was there sufficient staff scheduled during peak times? (7-9am/5:30-7:30pm)

  Yes

  No

• Did the location REFRAIN from displaying tip jars?

  Yes

  No

• Were soiled dishes cleared and tables cleaned?

  Yes

  No

• Was the overall quality of and presentation of the food premium?

  Yes

  No

• Were you able to get food & beverage and find a seat in the lounge without a wait?

  Yes

  No

• If NO, how long did you wait?

• Picture(s) of Concierge/Club/Signature/Executive Lounge

  Media

• Concierge/Club/Signature/Executive Lounge Section Comments: