William Hill Gaming Machines Tournament Audit

• Tournament Game name

• LBO Name

• District

  Select 011 012 013 014 015 016

  • 011
  • 012
  • 013
  • 014
  • 015
  • 016

• Conducted on

  Date

• Duty Manager & CSA

• Manager Conducting Audit

Tournament Game :

Tournament Game :

Marketing

• Are slim posters / till toppers and action board special marketing displayed as required?

  Yes

  No

  N/A

• Has the Shop Team briefer been fully filled out and being used to record numbers of tournament entries?

  Yes

  No

  N/A

Product Knowledge

• Did all the colleagues on duty take part in the colleague's tournaments?

  Yes

  No

  N/A

• Do the colleagues on duty know which type of B3 content the Tournament game is and demonstrate how they found this out?

  Classic slots

  Slots with pots

  Multi-Features

  Free Spins

  No Response

• Can all the colleagues on duty name at least 2 features of the Tournament game?<br>

  Yes

  No

  N/A

• Can all colleagues competently demonstrate the game to customer?

  Yes

  No

  N/A

Welcome on Entry / Service

• Are all customers welcomed on entry?

  Yes

  No

  N/A

• Was someone on the shop floor Hosting when you entered?

  Yes

  No

  N/A

• Are customers being offered teas/coffees?

  Yes

  No

  N/A

• Are colleagues actively promoting the tournament to all customers visiting the shop?

  Yes

  No

  N/A

• Do colleagues know names of gaming machines customers on site?

  Yes

  No

  N/A

Linked

• Can the colleagues on duty name all the 3 different options available for a customer to be able to play over £50?

  Select Register for a Linked Account Load credit OTC and unlock terminal Lock terminal and authorise at counter

  • Register for a Linked Account
  • Load credit OTC and unlock terminal
  • Lock terminal and authorise at counter

Action Plan