Title Page

  • Clock-in number

  • Team member name

  • Window Position Audit

  • Conducted on

Tools and Processes

  • Can locate the Ansul system and explain how it works

  • Understands the mechanics of the window<br>- how to turn on and off<br>- (red button) how to open<br>- how to lock

  • Comfortable with POS and understands 'store/recall' buttons

  • Is fluent in bagging concepts <br>- which items in each bag<br>- how many napkins per item<br>- when to use a large bag for multiple orders <br>- how many sauces to allocate when not specified

  • Understands how to use the screens

Window Competencies

  • Enthusiastically greets guest with a welcoming comment<br>- How are you today?<br>- Good Morning!<br>- Welcome to Chick-fil-A!<br>

  • Confirms order with the guest

  • Has drink and straw (at minimum) ready to hand the guest while taking payment<br><br>THE GREAT EXCHANGE

  • Asks each guests, "any ketchup, mayonnaise or other sauces" if not indicated on the order via the headset person

  • Bagging orders<br><br>If no bagger: Effectively bags orders at a quick pace using the correct bags and number of napkins, utensils, etc<br><br>If there is a bagger: Checks each bag to confirm orders

  • Clears monitor

  • Makes an appropriate closing statement such as "Have a great day!" Or "Thanks for coming by"

  • Understands secondary needs when there is no one at the window<br>- napkins and straws<br>- sauces<br>- mints and hand wipes<br>

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.