Audit
Can locate the Ansul system and explain how it works
Understands the mechanics of the window
- how to turn on and off
- (red button) how to open
- how to lock
Comfortable with POS and understands 'store/recall' buttons
Is fluent in bagging concepts
- which items in each bag
- how many napkins per item
- when to use a large bag for multiple orders
- how many sauces to allocate when not specified
Understands how to use the screens
Enthusiastically greets guest with a welcoming comment
- How are you today?
- Good Morning!
- Welcome to Chick-fil-A!
Confirms order with the guest
Has drink and straw (at minimum) ready to hand the guest while taking payment
THE GREAT EXCHANGE
Asks each guests, "any ketchup, mayonnaise or other sauces" if not indicated on the order via the headset person
Bagging orders
If no bagger: Effectively bags orders at a quick pace using the correct bags and number of napkins, utensils, etc
If there is a bagger: Checks each bag to confirm orders
Clears monitor
Makes an appropriate closing statement such as "Have a great day!" Or "Thanks for coming by"
Understands secondary needs when there is no one at the window
- napkins and straws
- sauces
- mints and hand wipes
