Title Page
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Clock-in number
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Team member name
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Window Position Audit
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Conducted on
Tools and Processes
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Can locate the Ansul system and explain how it works
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Understands the mechanics of the window<br>- how to turn on and off<br>- (red button) how to open<br>- how to lock
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Comfortable with POS and understands 'store/recall' buttons
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Is fluent in bagging concepts <br>- which items in each bag<br>- how many napkins per item<br>- when to use a large bag for multiple orders <br>- how many sauces to allocate when not specified
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Understands how to use the screens
Window Competencies
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Enthusiastically greets guest with a welcoming comment<br>- How are you today?<br>- Good Morning!<br>- Welcome to Chick-fil-A!<br>
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Confirms order with the guest
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Has drink and straw (at minimum) ready to hand the guest while taking payment<br><br>THE GREAT EXCHANGE
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Asks each guests, "any ketchup, mayonnaise or other sauces" if not indicated on the order via the headset person
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Bagging orders<br><br>If no bagger: Effectively bags orders at a quick pace using the correct bags and number of napkins, utensils, etc<br><br>If there is a bagger: Checks each bag to confirm orders
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Clears monitor
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Makes an appropriate closing statement such as "Have a great day!" Or "Thanks for coming by"
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Understands secondary needs when there is no one at the window<br>- napkins and straws<br>- sauces<br>- mints and hand wipes<br>
