Wireless World Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Associates

• Associates greet customers within 3 feet of entering the store

  Yes

  No

  N/A

• All associates wearing approved name badges

  Yes

  No

  N/A

• Associates have a neat, clean appearance

  Yes

  No

  N/A

Housekeeping

• Windows clean

  Yes

  No

  N/A

• Floors vacuumed/swept//clean

  Yes

  No

  N/A

• Seasonal mats and logo mat clean

  Yes

  No

  N/A

• Associates personal belongings off showroom floor

  Yes

  No

  N/A

• Consulting station/closing desks clear of clutter

  Yes

  No

  N/A

• Refreshment area (if applicable) is maintained. Clean and working (i.e. coffee made)

  Yes

  No

  N/A

• Bathroom clean

  Yes

  No

  N/A

• Kitchen/break area clean

  Yes

  No

  N/A

• Inventory room clean and organized. All phones in their place.

  Yes

  No

  N/A

• Front exterior free of debris and landscaping maintained

  Yes

  No

  N/A

• Back exterior free of debris

  Yes

  No

  N/A

Maintenance

• Ceiling tiles in good condition

  Yes

  No

  N/A

• Cables and cords hidden from view

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

Merchandising/Fixtures

• Are all signs at the location displayed properly?

  Yes

  No

  N/A

• Tape used instead of snap frames

  Yes

  No

  N/A

• Empty snap frames present

  Yes

  No

  N/A

• Poster(s) not is good condition

  Yes

  No

  N/A

• Does Retailer have the ability to take bill payments using Datascape? If so how is it communicated?

  Yes

  No

  N/A

• Is the My Verizon Express website the home pageant a designated computer for customers?

  Yes

  No

  N/A

• Does the location have a neat and clean appearance overall? If NO, mark all that apply below

  Yes

  No

  N/A

• A) Windows and/or door (stores) and/or display case noticeably dirt

  Yes

  No

  N/A

• B) Litter near store front/behind kiosk counters

  Yes

  No

  N/A

• C) Litter on floor

  Yes

  No

  N/A

• D) Excessive dust on counters

  Yes

  No

  N/A

• E) Clutter on displays/counters

  Yes

  No

  N/A

• F) Tape on windows/doors and/or signs taped to windows/doors

  Yes

  No

  N/A

• Exterior signs working and lit

  Yes

  No

  N/A

• Does all exterior Verizon Wireless signage (building signs, marquees, street signs, kiosk signage) follow corporate identity standards?

  Yes

  No

  N/A

• Is the WIRELESS WORLD name on the front door?

  Yes

  No

  N/A

• Store hours posted and correct

  Yes

  No

  N/A

• Does the Retailer have merchandising space dedicated to 4G Mobile Broadband?

  Yes

  No

  N/A

• Posters in window (suction cups, no tape)

  Yes

  No

  N/A

• Collateral

  Yes

  No

  N/A

• Is the current version of Small Business Guide accessible to customers?

  Yes

  No

  N/A

• Is the current verision of Your Guide accessible to customers?

  Yes

  No

  N/A

• Music appropriate

  Yes

  No

  N/A

• Fixtures in good condition (i.e. no repairable damage, breakage) wear and tear only

  Yes

  No

  N/A

• Are "8 is not great" post it notes on every phone in the inventory room already?

  Yes

  No

  N/A

• Each rep understand NPS process (list each reps name and note answer)

  Yes

  No

  N/A

• Acrylic holders for literature, display phones, and information not broken and/or cracked

  Yes

  No

  N/A

Phones/Accessories

• Accessories merchandised by manufacture and phone type

  Yes

  No

  N/A

• All accessories priced

  Yes

  No

  N/A

• Merchandise clean and dusted

  Yes

  No

  N/A

• All slat walls full with merchandise and company information

  Yes

  No

  N/A

• Are accessories on each peg hook, and merchandised in a balanced pattern (e.g. Even rows and columns)? If NO, mark all that apply:

  Yes

  No

  N/A

• A) Empty peg hooks

  Yes

  No

  N/A

• B) Visually unbalanced merchandising pattern

  Yes

  No

  N/A

• C) Every possible accessory item put in Offwire or Wireless World packaging

  Yes

  No

  N/A

• Minimum of 5 live phones on display and functional

  Yes

  No

  N/A

• Does Retailer have at least 1 working basic phone displayed for customers to use/demo? (list device and phone number)

  Yes

  No

  N/A

• Does Retailer have 1 working Laptop and Tablet displayed for customers to use/demo?

  Laptop

  Tablet

  Both

  None

• Does Retailer have at least 1 live working Aircard/MiFi displayed for customers to use/demo? (list device and phone number)

  Yes

  No

  N/A

• All display phones have call out/price cards

  Yes

  No

  N/A

• Display phones have all parts

  Yes

  No

  N/A

• Phone Bundle process in place. Using bins or bands to promote bundled deals. KITS?

  Yes

  No

  N/A

• Add media

  Media

• Display phones properly secured (test security system to see if it is unplugged)

  Yes

  No

  N/A

Process

• Protect Cell collateral at each desk

  Yes

  No

  N/A

• Can the Rep log into eROES to access the Business Validation Tool in order to search company discounts?

  Yes

  No

  N/A

• Special Orders, store has a process for special orders for customer items

  Yes

  No

  N/A

• Last 25 Transactions* Audit phone price, PDA sales, and eROES contracts in RQ4

  Yes

  No

  N/A

• Phone Flow Chart each rep can find and show phone price sheet

  Yes

  No

  N/A

• RMAs being done weekly. Process is well understood.

  Yes

  No

  N/A

• 15-Day Phones. All phones identified on shelf. (Free Car Charger)

  Yes

  No

  N/A

• Store is active in leads or Chamber meetings in the last 30 days? When? Where? Who?

  Yes

  No

  N/A

• 5 Containers. Store has phone bin program set up in back room.

  Yes

  No

  N/A

• 5 Star. Each rep can log into 5 Star. Check latest report. (Include completed number)

  Yes

  No

  N/A

• Open Transfers. Any open?

  Yes

  No

  N/A

• Aging Report. (Total number aged?)

  Yes

  No

  N/A

• Cash Management. Check cash over/short list.

  Yes

  No

  N/A

• Setting up a Business Customer in RQ4.

  Yes

  No

  N/A

• Store knows how to handle AR accounts. Setup, billing, payments

  Yes

  No

  N/A

• PO/Receive (check list against orders in BP, BS, and WOW)

  Yes

  No

  N/A

• Can the Rep locate InfoCenter online?

  Yes

  No

  N/A

• Online Training (each rep can log into VZLearn) What is each %?

  Yes

  No

  N/A

• How to use Gift Cards

  Yes

  No

  N/A

• How to handle Corporate Stores

  Yes

  No

  N/A

• Is this Retailer using signature capture pads at each Point of Sale workstation? Explain

  Yes

  No

  N/A

• Reps Staple MiFi/HPC bundle info to receipts

  Yes

  No

  N/A

Takeaways