Wireless World Internal Audit - Elite Subs

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Associates

• Associates greet customers within 3 feet of entering the store

  Yes

  No

  N/A

• Associates have a neat, clean appearance

  Yes

  No

  N/A

Housekeeping

• Windows clean

  Yes

  No

  N/A

• Floors vacuumed/swept//clean

  Yes

  No

  N/A

• Seasonal mats and logo mat clean

  Yes

  No

  N/A

• Associates personal belongings off showroom floor

  Yes

  No

  N/A

• Consulting station/closing desks clear of clutter

  Yes

  No

  N/A

• Inventory room clean and organized. All phones in their place.

  Yes

  No

  N/A

• Front exterior free of debris and landscaping maintained

  Yes

  No

  N/A

• Back exterior free of debris

  Yes

  No

  N/A

Maintenance

• Ceiling tiles in good condition

  Yes

  No

  N/A

• Cables and cords hidden from view

  Yes

  No

  N/A

• All light bulbs working

  Yes

  No

  N/A

Merchandising/Fixtures

• Are all signs at the location displayed properly?

  Yes

  No

  N/A

• Tape used instead of snap frames

  Yes

  No

  N/A

• Empty snap frames present

  Yes

  No

  N/A

• Poster(s) not is good condition

  Yes

  No

  N/A

• Is the My Verizon Express website the home page a designated computer/tablet for customers?

  Yes

  No

  N/A

• Does the location have a neat and clean appearance overall? If NO, mark all that apply below

  Yes

  No

  N/A

• A) Windows and/or door (stores) and/or display case noticeably dirt

  Yes

  No

  N/A

• B) Litter near store front/behind kiosk counters

  Yes

  No

  N/A

• C) Litter on floor

  Yes

  No

  N/A

• D) Excessive dust on counters

  Yes

  No

  N/A

• E) Clutter on displays/counters

  Yes

  No

  N/A

• F) Tape on windows/doors and/or signs taped to windows/doors

  Yes

  No

  N/A

• Exterior signs working and lit

  Yes

  No

  N/A

• Does all exterior Verizon Wireless signage (building signs, marquees, street signs, kiosk signage) follow corporate identity standards?

  Yes

  No

  N/A

• Store hours posted and correct

  Yes

  No

  N/A

• Does the Retailer have merchandising space dedicated to 4G Mobile Broadband?

  Yes

  No

  N/A

• Posters in window (suction cups, no tape)

  Yes

  No

  N/A

• Collateral up to date

  Yes

  No

  N/A

• Is the current version of Small Business Guide accessible to customers?

  Yes

  No

  N/A

• Is the current verision of Your Guide accessible to customers?

  Yes

  No

  N/A

• Music appropriate

  Yes

  No

  N/A

• Fixtures in good condition (i.e. no repairable damage, breakage) wear and tear only

  Yes

  No

  N/A

• Are "8 is not great" post it notes on every phone in the inventory room already?

  Yes

  No

  N/A

• Each rep understand NPS process (list each reps name and note answer)

  Yes

  No

  N/A

• Acrylic holders for literature, display phones, and information not broken and/or cracked

  Yes

  No

  N/A

Phones/Accessories

• Accessories merchandised by manufacture and phone type

  Yes

  No

  N/A

• All accessories priced

  Yes

  No

  N/A

• Merchandise clean and dusted

  Yes

  No

  N/A

• All slat walls full with merchandise and company information

  Yes

  No

  N/A

• Are accessories on each peg hook, and merchandised in a balanced pattern (e.g. Even rows and columns)? If NO, mark all that apply:

  Yes

  No

  N/A

• A) Empty peg hooks

  Yes

  No

  N/A

• B) Visually unbalanced merchandising pattern

  Yes

  No

  N/A

• Does the Retailer have 1 Live Tablet on display and functional<br>

  Yes

  No

  N/A

• Does Retailer have at least 1 Live (active) 4G Smartphone (not including iPhone) displayed for customers to use/demo? (list device and phone number)

  Yes

  No

  N/A

• Does Retailer have at least 1 live working Aircard/MiFi displayed for customers to use/demo? (list device and phone number)

  Yes

  No

  N/A

• Does the Retailer have a complete iPhone display with working (active) iPhones? (List phone numbers)

  Yes

  No

  N/A

• Add media

  Media

• All display phones have call out/price cards

  Yes

  No

  N/A

• Display phones have all parts

  Yes

  No

  N/A

Process

• Protect Cell collateral at each desk (if applicable)

  Yes

  No

  N/A

• Can the Rep log into eROES to access the Business Validation Tool in order to search company discounts?

  Yes

  No

  N/A

• Each rep can find and show phone price sheet.

  Yes

  No

  N/A

• Each rep using sales flyers?

  Yes

  No

  N/A

• Are they current?

  Yes

  No

  N/A

• Have all reps gone thru all arts of the Wireless World Portal?

  Yes

  No

  N/A

• RMA's being done weekly. Process is well understood

  Yes

  No

  N/A

• 5 Star. Each rep can log into 5 Star. Check latest report. (Include completed number)

  Yes

  No

  N/A

• Store have open AR invoices with Wireless World?

  Yes

  No

  N/A

• Can the Rep locate InfoCenter online?

  Yes

  No

  N/A

• Online Training (each rep can log into VZLearn) What is each %?

  Yes

  No

  N/A

• How to handle Corporate Stores

  Yes

  No

  N/A

• Is this Retailer using signature capture pads at each Point of Sale workstation? Explain

  Yes

  No

  N/A

• Reps Staple MiFi/HPC bundle info to receipts

  Yes

  No

  N/A

• Reps are executing T.H.EM. / M.A.T.H. during sales presentation

  Yes

  No

  N/A

Takeaways