Title Page

  • Store

  • Duty Supervisor

  • Conducted on

  • Prepared by

  • Location

Safety Excellence

  • Is there no evidence of pest activity?

  • Recommendations regarding pest proofing and prevention have been implemented?

  • All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?

  • Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  • Does the store have water?

  • The suitable team member hand washes facilities available with water, soap and hand facilities at all times?

  • All deliveries are accepted within correct temperature & date range and recorded?

  • Digital probe accuracy check completed weekly and working probe available?

  • All ambient, chilled and frozen food are being stored correctly at all times?

  • Fridge/Freezer temperatures recorded twice daily?

  • All fridge temperatures are correct?

  • Only WOODS approved products are used in store?

  • Are all products in store within expiry date?

  • The Store Safety Guide is available?

Store Excellence

  • Outside of store, all frontage and pavements are clean and litter free?

  • Outside/Internal signage is all clean, undamaged and fully working?

  • Floors and carpets are in good condition, clean and debris free both front and back of house?

  • Interior walls, skirting, ledges, mirrors, pictures and ceiling are clean, unmarked and undamaged?

  • Are indoor & outdoor plants watered & in condition?

  • Condiment unit is free of dust, debris and spillages and is fully stocked?

  • Lights are clean and in good working order?

  • All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good condition?

  • All food is displayed according to relevant planogram in an attractive way and is undamaged?

  • WOODS approved back bar equipment and back of house equipment is clean and working?

  • The correct legal and safety posters are displayed and in date?

  • All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  • Toilet facilities are fully stocked and fully functioning?

  • Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?

  • WOODS approved music being played?

  • Smoking areas have a clean ashtray on every table?

  • Where tips/WOODS monies are collected this is to WOODS SOP?

  • Outside tables, chairs, awnings and barriers are clean and neatly arranged?

  • Doors and windows are clean, unmarked and in good condition?

  • Doormats are maintained and are as clean as possible?

  • Chairs/sofas and high chairs are clean and stain free?

  • Table tops and bases are clean and free of chewing gum?

Service Excellence

  • Uniform and team members appearance are kept to WOODS SOP?

  • Team Members do not eat or drink behind the counter. Uniform is covered when on break?

  • Team Members are deployed to give efficient service?

  • All Customers are acknowledged whilst in the queue?

  • All Customers are greeted in a welcoming manner?

  • Team Members alter their service style to treat each Customer accordingly to their needs?

  • Team Members smile and make appropriate eye contact?

  • Team Members engage with Customers at all given opportunities?

  • All market specific service styles achieve WOODS SOP service times of 2 minutes for the full order?

  • Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?

  • WOODS Excellence Manual is available and up to date?

  • All tables are cleaned and cleared within 3 minutes of the Customer leaving?

  • The last WOODS Check action plan is available & displayed with clear evidence of actions being progressed/completed?

  • All relevant training workbooks and showcases are available, up to date and with Manager sign off?

  • All take away/eat in food is presented to WOODS SOP?

Coffee Excellence

  • Grind and dose checks conducted with the correct equipment to WOODS SOP?

  • Team Member can explain grind and dose checks & why they are completed?

  • Coffee machine is operating properly depending on the type of the machine?

  • All semi-automatic buttons calibrated to dispense the correct amount?

  • Coffee is distributed & tamped to 25kg?

  • Team member can explain the differences between coffee extraction: Espresso, Ristretto?

  • Espresso are produced to WOODS SOP & know how to taste it?

  • Milk Based style drinks are prepared to WOODS SOP?

  • Latte style drinks are prepared to WOODS SOP: Latte/Iced Latte?

  • Flat white /Cortado are prepared to WOODS SOP?

  • Seasonal drinks are prepared to WOODS SOP?

  • Americano style drinks are prepared to the correct recipe. America/Iced Americano

  • All hot/Iced syrup/sweet based drinks are prepared to WOODS SOP?

  • All V60 varieties are served to correct WOODS SOP?

  • All pre-mix is prepared to WOODS SOP for drinks in the correct size jugs before any group handles are prepared for the shift?

  • Steam arm purged before and after every use and wiped with a clean damp cloth after use?

  • A thermometer is used every time and milk is never reheated, overheated or topped up and reheated?

  • All milk thermometers calibrated to WOODS SOP?

  • Any market specific hot or iced beverages are made to the correct WOODS approved recipe?

  • All WOODS Ice equipment is cleaned to WOODS SOP at all times?

  • All take away drinks are served in correct takeaway cup, with Barista fitting the lid. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?

  • WOODS coffee machine and WOODS grinder are cleaned to WOODS SOP at all times?

  • WOODS group handles are cleaned to WOODS SOP?

  • All stainless steel milk jugs are cleaned inside and out to WOODS SOP?

  • Is both TDS set to 150 for normal water & 80 TDS for coffee filter?

Accounting Excellence

  • Is WOODS cashier end of shift log filled & no variances?

  • Do you have enough cash change?

  • Are POS & payment devices working as expected?

  • Are POS Updated with latest WOODS products with correct names & prices?

  • Are the cashiers trained & aware of WOODS menu and put the correct payment methods in Foodics?

  • Is verification of cash drops registered in excel?

  • Is the cash of each cash drop and sealed envelope with date and quantity?

Sales Excellence

  • Are cashiers trained to maximize sales & know how to do upselling and crossing selling?

  • Are you meeting your daily target of sales?

  • Are you meeting your daily zero waste target?

  • Are you meeting your daily target of minimum returns?

  • Are you meeting your average target daily bill?

  • Are online sales app making the daily target?

Inventory Excellence

  • Is food items ordered to WOODS SOP?

  • Is milk ordered to correct needs based on sales?

  • Is milk alternative ordered to correct needs based on sales?

  • Is water ordered to correct needs based on sales?

  • Are 1kg coffee enough for one week & roast date more than 21 days?

  • Are all packaging enough for at least one week?

  • Do you have enough 250g bags for retail sales?

  • Do you have enough tools for retail sales?

Signature

  • Sign here

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