Title Page
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Store
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Duty Supervisor
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Conducted on
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Prepared by
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Location
Safety Excellence
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Is there no evidence of pest activity?
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Recommendations regarding pest proofing and prevention have been implemented?
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All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?
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Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?
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Does the store have water?
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The suitable team member hand washes facilities available with water, soap and hand facilities at all times?
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All deliveries are accepted within correct temperature & date range and recorded?
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Digital probe accuracy check completed weekly and working probe available?
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All ambient, chilled and frozen food are being stored correctly at all times?
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Fridge/Freezer temperatures recorded twice daily?
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All fridge temperatures are correct?
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Only WOODS approved products are used in store?
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Are all products in store within expiry date?
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The Store Safety Guide is available?
Store Excellence
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Outside of store, all frontage and pavements are clean and litter free?
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Outside/Internal signage is all clean, undamaged and fully working?
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Floors and carpets are in good condition, clean and debris free both front and back of house?
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Interior walls, skirting, ledges, mirrors, pictures and ceiling are clean, unmarked and undamaged?
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Are indoor & outdoor plants watered & in condition?
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Condiment unit is free of dust, debris and spillages and is fully stocked?
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Lights are clean and in good working order?
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All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good condition?
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All food is displayed according to relevant planogram in an attractive way and is undamaged?
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WOODS approved back bar equipment and back of house equipment is clean and working?
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The correct legal and safety posters are displayed and in date?
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All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?
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Toilet facilities are fully stocked and fully functioning?
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Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?
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WOODS approved music being played?
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Smoking areas have a clean ashtray on every table?
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Where tips/WOODS monies are collected this is to WOODS SOP?
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Outside tables, chairs, awnings and barriers are clean and neatly arranged?
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Doors and windows are clean, unmarked and in good condition?
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Doormats are maintained and are as clean as possible?
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Chairs/sofas and high chairs are clean and stain free?
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Table tops and bases are clean and free of chewing gum?
Service Excellence
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Uniform and team members appearance are kept to WOODS SOP?
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Team Members do not eat or drink behind the counter. Uniform is covered when on break?
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Team Members are deployed to give efficient service?
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All Customers are acknowledged whilst in the queue?
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All Customers are greeted in a welcoming manner?
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Team Members alter their service style to treat each Customer accordingly to their needs?
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Team Members smile and make appropriate eye contact?
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Team Members engage with Customers at all given opportunities?
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All market specific service styles achieve WOODS SOP service times of 2 minutes for the full order?
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Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?
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WOODS Excellence Manual is available and up to date?
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All tables are cleaned and cleared within 3 minutes of the Customer leaving?
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The last WOODS Check action plan is available & displayed with clear evidence of actions being progressed/completed?
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All relevant training workbooks and showcases are available, up to date and with Manager sign off?
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All take away/eat in food is presented to WOODS SOP?
Coffee Excellence
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Grind and dose checks conducted with the correct equipment to WOODS SOP?
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Team Member can explain grind and dose checks & why they are completed?
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Coffee machine is operating properly depending on the type of the machine?
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All semi-automatic buttons calibrated to dispense the correct amount?
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Coffee is distributed & tamped to 25kg?
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Team member can explain the differences between coffee extraction: Espresso, Ristretto?
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Espresso are produced to WOODS SOP & know how to taste it?
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Milk Based style drinks are prepared to WOODS SOP?
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Latte style drinks are prepared to WOODS SOP: Latte/Iced Latte?
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Flat white /Cortado are prepared to WOODS SOP?
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Seasonal drinks are prepared to WOODS SOP?
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Americano style drinks are prepared to the correct recipe. America/Iced Americano
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All hot/Iced syrup/sweet based drinks are prepared to WOODS SOP?
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All V60 varieties are served to correct WOODS SOP?
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All pre-mix is prepared to WOODS SOP for drinks in the correct size jugs before any group handles are prepared for the shift?
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Steam arm purged before and after every use and wiped with a clean damp cloth after use?
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A thermometer is used every time and milk is never reheated, overheated or topped up and reheated?
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All milk thermometers calibrated to WOODS SOP?
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Any market specific hot or iced beverages are made to the correct WOODS approved recipe?
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All WOODS Ice equipment is cleaned to WOODS SOP at all times?
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All take away drinks are served in correct takeaway cup, with Barista fitting the lid. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?
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WOODS coffee machine and WOODS grinder are cleaned to WOODS SOP at all times?
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WOODS group handles are cleaned to WOODS SOP?
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All stainless steel milk jugs are cleaned inside and out to WOODS SOP?
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Is both TDS set to 150 for normal water & 80 TDS for coffee filter?
Accounting Excellence
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Is WOODS cashier end of shift log filled & no variances?
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Do you have enough cash change?
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Are POS & payment devices working as expected?
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Are POS Updated with latest WOODS products with correct names & prices?
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Are the cashiers trained & aware of WOODS menu and put the correct payment methods in Foodics?
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Is verification of cash drops registered in excel?
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Is the cash of each cash drop and sealed envelope with date and quantity?
Sales Excellence
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Are cashiers trained to maximize sales & know how to do upselling and crossing selling?
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Are you meeting your daily target of sales?
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Are you meeting your daily zero waste target?
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Are you meeting your daily target of minimum returns?
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Are you meeting your average target daily bill?
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Are online sales app making the daily target?
Inventory Excellence
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Is food items ordered to WOODS SOP?
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Is milk ordered to correct needs based on sales?
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Is milk alternative ordered to correct needs based on sales?
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Is water ordered to correct needs based on sales?
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Are 1kg coffee enough for one week & roast date more than 21 days?
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Are all packaging enough for at least one week?
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Do you have enough 250g bags for retail sales?
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Do you have enough tools for retail sales?
Signature
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Sign here