WOODS Quality Spot Check Visit Report

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• Conducted on

  Date

• Prepared by

• Location
  Address

• Is there no evidence of pest activity?

  Select Yes No

  • Yes
  • No

• Intergrated pest management(IPM) regarding pest proofing and prevention have been implemented?

  Select Yes No

  • Yes
  • No

• All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?

  Yes

  No

• Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  Yes

  No

• Does the branch have approved cleaning materials and chemicals with cleaning and usage logs?

  Select Yes No

  • Yes
  • No

• Does the store have upto date fire extinguishers and first aid kits?

  Select Yes No

  • Yes
  • No

• The suitable team member hand washes facilities available with water, soap and hand facilities at all times?

  Select Yes No

  • Yes
  • No

• All deliveries are accepted within correct temperature & date range and recorded?

  Yes

  No

• Digital probe accuracy check completed weekly and working probe available?

  Yes

  No

• All ambient, chilled and frozen food are being stored correctly at all times?

  Select Yes No

  • Yes
  • No

• Fridge/Freezer temperatures recorded twice daily?

  Yes

  No

• All fridge temperatures are correct and temprature logs upto date?

  Select Yes No

  • Yes
  • No

• Only WOODS approved products are used in store?

  Yes

  No

• Are all products in store within expiry date?

  Yes

  No

• The Store Safety Data sheet is available?

  Yes

  No

• All staff with upto date health certificates and baladia cards?

  Select Yes No

  • Yes
  • No

• Outside of store, all frontage and pavements are clean and litter free?

  Yes

  No

• Outside/Internal signage is all clean, undamaged and fully working?

  Yes

  No

• Floors and carpets are in good condition, clean and debris free both front and back of house?

  Yes

  No

• Interior walls, skirting, ledges, mirrors, pictures and ceiling are clean, unmarked and undamaged?

  Yes

  No

• Are indoor & outdoor plants watered & in condition?

  Yes

  No

• Are indoor & outdoor air conditioning in optimum working condition with regular service logs?

  Select Yes No

  • Yes
  • No

• Condiment unit is free of dust, debris and spillages and is fully stocked?

  Yes

  No

• Lights are clean and in good working order?

  Yes

  No

• All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good condition?

  Yes

  No

• All food is displayed according to relevant planogram in an attractive way and is undamaged?

  Yes

  No

• WOODS approved back bar equipment and back of house equipment is clean and working?

  Yes

  No

• The correct legal and safety posters are displayed and in date?

  Yes

  No

• All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  Yes

  No

• Toilet facilities are fully stocked and fully functioning?

  Yes

  No

• Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?

  Yes

  No

• Smoking areas have a clean ashtray on every table?

  Yes

  No

• Where tips/WOODS monies are collected this is to WOODS SOP?

  Yes

  No

• Outside tables, chairs, awnings and barriers are clean and neatly arranged?

  Yes

  No

• Doors and windows are clean, unmarked and in good condition?

  Yes

  No

• Doormats are maintained and are as clean as possible?

  Yes

  No

• Chairs/sofas and high chairs are clean and stain free?

  Yes

  No

• Table tops and bases are clean and free of chewing gum?

  Yes

  No

• Uniform and team members appearance are kept to WOODS SOP?

  Yes

  No

• Team Members do not eat or drink behind the counter. Uniform is covered when on break?

  Yes

  No

• Team Members are deployed to give efficient service?

  Yes

  No

• All Customers are acknowledged whilst in the queue?

  Yes

  No

• All Customers are greeted in a welcoming manner?

  Yes

  No

• Team Members alter their service style to treat each Customer accordingly to their needs?

  Yes

  No

• Team Members smile and make appropriate eye contact?

  Yes

  No

• Team Members engage with Customers at all given opportunities?

  Yes

  No

• All market specific service styles achieve WOODS SOP service times of 2 minutes for the full order?

  Yes

  No

• Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?

  Yes

  No

• WOODS Excellence Manual is available and up to date?

  Yes

  No

• All foods are served to WOODS SOP. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?

  Select Yes No

  • Yes
  • No

• All tables are cleaned and cleared within 3 minutes of the Customer leaving?

  Yes

  No

• The last WOODS Check action plan is available & displayed with clear evidence of actions being progressed/completed?

  Yes

  No

• All relevant training workbooks and showcases are available, up to date and with Manager sign off?

  Yes

  No

• All take away/eat in food is presented to WOODS SOP?

  Yes

  No

• Grind and dose checks conducted to WOODS SOP?

  Yes

  No

• Team Member can explain grind and dose checks & why they are completed?

  Yes

  No

• All semi-automatic buttons calibrated to dispense the correct amount?

  Yes

  No

• All espresso extraction calibrated to woods standards?

  Select Yes No

  • Yes
  • No

• All v60 calibrations done to WOODS Standards?

  Select Yes No

  • Yes
  • No

• Is both TDS set to 150 for normal water & 80 TDS for coffee filter?

  Yes

  No

• Espresso are produced to WOODS SOP & know how to taste it?

  Select Yes No

  • Yes
  • No

• Milk Based style drinks are prepared to WOODS SOP? Latte,Cortado,etc

  Select Yes No

  • Yes
  • No

• All cold and Iced drinks are prepared to the correct recipe.Iced Americano/Karkade

  Select Yes No

  • Yes
  • No

• All hot/Iced syrup/sweet based drinks are prepared to WOODS SOP?

  Select Yes No

  • Yes
  • No

• All V60 varieties are served to correct WOODS SOP?

  Select Yes No

  • Yes
  • No

• All pre-mix is prepared to WOODS SOP for drinks in the correct size jugs before any group handles are prepared for the shift?

  Select Yes No

  • Yes
  • No

• Espresso machine handling and maintenance to WOODS SOP?

  Select Yes No

  • Yes
  • No

• Irhea brewer handling and maintenance to WOODS SOP?

  Select Yes No

  • Yes
  • No

• 3Temp brewer handling and maintenance to WOODS SOP?

  Select Yes No

  • Yes
  • No

• Grinders handling and maintenance to WOODS SOP?

  Select Yes No

  • Yes
  • No

• Ice maker handling and maintenance to WOODS SOP?

  Select Yes No

  • Yes
  • No

• Chillers handling and maintenance to WOODS SOP?

  Select Yes No

  • Yes
  • No

• Maintenance log for all machines available?

  Select Yes No

  • Yes
  • No

• Is there evidence of all approved machine service tools,cleaning materials and chemicals?

  Select Yes No

  • Yes
  • No

• Approved coffee distributing tools in use i.e Ona and Autocomb and in good condition?

  Select Yes No

  • Yes
  • No

• Approved temperature checking tools in use i.e thermopop, calibrated and in good condition

  Select Yes No

  • Yes
  • No

• Approved and enough coffee servers, drippers and in good condition

  Select Yes No

  • Yes
  • No

• Enough and approved weighing tools and in good condition

  Select Yes No

  • Yes
  • No

• All stainless steel milk jugs are cleaned inside and out to WOODS SOP?

  Select Yes No

  • Yes
  • No

• Is there approved chemicals and cleaning materials for the coffee tools?

  Select Yes No

  • Yes
  • No

• Is WOODS cashier end of shift log filled & no variances?

  Yes

  No

• Do you have enough cash change?

  Yes

  No

• Are POS & payment devices working as expected?

  Yes

  No

• Are POS Updated with latest WOODS products with correct names & prices?

  Yes

  No

• Are the cashiers trained & aware of WOODS menu and put the correct payment methods in Foodics?

  Yes

  No

• Is verification of cash drops registered in excel?

  Yes

  No

• Is the cash of each cash drop and sealed envelope with date and quantity?

  Yes

  No

• Are cashiers trained to maximize sales & know how to do upselling and cross-selling?

  Yes

  No

• Are you meeting your daily target of sales?

  Yes

  No

• Are you meeting your daily zero waste target?

  Yes

  No

• Are you meeting your daily target of minimum returns?

  Yes

  No

• Are you meeting your average target daily bill?

  Yes

  No

• Are online sales app making the daily target?

  Yes

  No

• Is food items ordered to WOODS SOP?

  Yes

  No

• Is non food items ordered to WOODS SOP?

  Yes

  No

• Is the store arranged according to inventory categories?

  Yes

  No

• Is safety observed and in cooperated in inventory storage management

  Yes

  No

• Are all products within recommended approved expiry period?

  Select Yes No

  • Yes
  • No

• Are there inventory checklists and waste management procedures?

  Select Yes No

  • Yes
  • No

• Are there sitting inventory in the branch?

  Yes

  No

• Is there enough coffee bags for retail sales?

  Yes

  No

• Is there enough merchandising tools for retail sales?

  Yes

  No

• All management files are labelled by subject and in chronological order?

  Select Yes No

  • Yes
  • No

• Is there evidence of all required operation files to enable successfull running of the cafe day to day bussiness?

  Select Compliant Non-Compliant N/A

  • Compliant
  • Non-Compliant
  • N/A

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