Woolworths Store Health Check

• Store number

• Store name

• Conducted on

  Date

• Prepared by

• Store manager

• Manager on duty

• Are trolleys organised and in corrals?

  Yes

  No

  N/A

• Are trolleys clean and free from rubbish?

  Yes

  No

  N/A

• Car park condition - clean neat and tidy?

  Good

  Average

  Poor

• External gardens clean neat and tidy?

  Yes

  No

  N/A

• Car park lights on or off as applicable?

  Yes

  No

  N/A

• Car park lineage is clear and visible?

  Good

  Average

  Poor

• Exterior walls free from graffiti?

  Yes

  No

  N/A

• External awnings and canopies clean?

  Yes

  No

  N/A

• Stores with windows - clean and approved posters only on show?

  Yes

  No

  N/A

• Front entrance clean and tidy?

  Yes

  No

  N/A

• Rain mats at entrances either ready to go or down if required?

  Yes

  No

  N/A

• Staff smoking area clean and rubbish free?

  Yes

  No

  N/A

• Trading hours on display and clean and correct?

  Yes

  No

  N/A

• Back dock external salvage area clean and tidy?

  Good

  Average

  Poor

My 5

• Ask team members if they are aware of My 5?

  Yes

  No

  N/A

• Are team members working in cross departments? Ask the question!

  Yes

  No

  N/A

• Are team members actively engaging in conversation with customers?

  Yes

  No

  N/A

Spontaneous selling

• Are the team members aware of this?

  Yes

  No

  N/A

Try it Tuesday

• Ask team members if they know about "Try it Tuesday"

  Yes

  No

  N/A

• Is the lunch room visually inspiring?

  Good

  Average

  Poor

New look uniform

• Observe the team members in each department. Are they wearing the correct uniform - aprons etc.?

  Yes

  No

  N/A

General Love

• Back of house - are the amenities, offices and storeroom clean neat and tidy?

  Good

  Average

  Poor

• Is the most recent copy of scorecard on display?

  Yes

  No

  N/A

NPS

• Does the management team know their latest NPS result and the opportunities?

  Yes

  No

  N/A

Quality

• Assess the quality on show - Any issues?

  Good

  Average

  Poor

• Has a cull been performed today?

  Yes

  No

  N/A

• Has the culled stock been actioned in a fire sale?

  Yes

  No

  N/A

• Clover hill display, clean quality and ticketing correct?

  Yes

  No

  N/A

Range/flow/planograms

• Is the flow of the department correct as per the storenet flow?

  Yes

  No

  N/A

• Is the multideck layout and flow correct?

  Yes

  No

  N/A

Autostocker routine

• Is the autostocker routine being completed correctly as per the company policy on storenet?

  Yes

  No

  N/A

• What was today's fill/check %

Stock management

• Produce MPL's

  

• MPL's set correctly across the department?

  Yes

  No

  N/A

• SMP in place in the reserve area and coolroom?

  Good

  Average

  Poor

Food safety and Compliance

• Food safety book up to date and accurate?

  Yes

  No

  N/A

• Country of origin correct?

  Yes

  No

  N/A

Housekeeping

• General cleanliness of the department?

  Good

  Average

  Poor

• Produce and mushroom bags available?

  Yes

  No

  N/A

• Overall condition of the department and general comments...

  Good

  Average

  Poor

Quality

• Assess quality of product on show - pay particular attention to sliced and shaved meats. <br>Refer to what good looks like manual.

  Good

  Average

  Poor

Range/flow/planograms

• Is the flow and range correct for the BTC and cheese well/barges?

  Yes

  No

  N/A

Autostocker routine

• Is the autostocker routine being followed correctly?

  Yes

  No

  N/A

• Has a gap scan been performed this morning?

  Yes

  No

  N/A

• What was today's fill/check SOH% ?

Stock management

• SMP in place in reserve areas and coolrooms?

  Yes

  No

  N/A

Food safety

• Is the food safety book up to date and accurate?

  Yes

  No

  N/A

• Out of code checks actioned through 5,5,5?

  Yes

  No

  N/A

• Trace labels in use in coolrooms on opened product and correct procedure followed?

  Yes

  No

  N/A

• Is the hot food cookbook correct and accurate?

  Yes

  No

  N/A

Housekeeping

• Bain Marie, self serve unit and chicken cooker clean?

  Good

  Average

  Poor

• General cleanliness of the department?

  Good

  Average

  Poor

• Overall condition of the department and general comments...

  Good

  Average

  Poor

Quality

• Assess quality on show?

  Good

  Average

  Poor

Range/flow/planograms

• Assess range of product and comment

  Good

  Average

  Poor

Autostocker routine

• Is the autostocker routine being completed?

  Yes

  No

  N/A

Stock management

• SMP in place in the coolroom?

  Yes

  No

  N/A

Food safety

• Food safety book up to date and accurate?

  Yes

  No

  N/A

• Day dots in use and correct?

  Yes

  No

  N/A

Housekeeping

• General housekeeping of the department?

  Good

  Average

  Poor

• Overall condition of the department and general comments...

  Good

  Average

  Poor

Quality

• Any product quality issues?<br>Product packaged and labelled correctly?<br>No frozen or partially frozen stock on show?

  Yes

  No

  N/A

Range/flow/planograms

• Check planograms range and layout -<br>ISB planogram, cake train, chiller, resale bread, bakery snacks and resale cake.

  Yes

  No

  N/A

Autostocker routine

• What was today's fill/check SOH% ?

• PTY bread joint ordering process in place?

  Yes

  No

  N/A

• Dough calculator in use?

  Yes

  No

  N/A

• Production planner in use?

  Yes

  No

  N/A

• Review the fill report for pty bakery

  Good

  Average

  Poor

Stock management

• Frozen storage area?

  Yes

  No

  N/A

• Wrapping storage area?

  Good

  Average

  Poor

• Dry goods storage area?

  Good

  Average

  Poor

Food safety

• Is the food safety book up to date and accurate?

  Yes

  No

  N/A

• Trace labels used in coolrooms and all opened product?

  Yes

  No

  N/A

Housekeeping

• Clean as you go program in place?

  Yes

  No

  N/A

• All trays, tins racks and equipment clean and in good condition?

  Yes

  No

  N/A

• Entrance to bakery prep area clean neat and tidy?

  Yes

  No

  N/A

• Overall condition of the department and general comments...

  Good

  Average

  Poor

Quality

• Assess quality on show - refer to cutting specification chart

  Good

  Average

  Poor

• All relevant packs have MSA or market value on pack stickers applied?

  Yes

  No

  N/A

Range/flow/planograms

• Range and layout correct as per storenet?

  Yes

  No

  N/A

Autostocker routine

• Autostocker routine being actioned correctly?

  Yes

  No

  N/A

• What was today's fill/check SOH% ?

Stock management

• Reduced to clear bay clearly defined and signed correctly?

  Yes

  No

  N/A

Food safety

• Food safety book up to date and accurate?

  Yes

  No

  N/A

• Use by/best before dates recorded for all opened stock stored in the coolroom?

  Yes

  No

  N/A

Housekeeping

• Deep cleaning program in place?

  Yes

  No

  N/A

• Datastrip in good order? - no blood or soiled tickets.

  Yes

  No

  N/A

• Cabinet lighting all working?

  Yes

  No

  N/A

• Customer service bell working?

  Yes

  No

  N/A

• Bloom room clean and tidy?

  Yes

  No

  N/A

• Overall condition of the department and general comments...

  Yes

  No

  N/A

Planograms

• Are planograms for the department up to date?

  Yes

  No

  N/A

Autostocker

• Review the roster - are there team members specifically rostered to roll cages in the afternoon?

  Yes

  No

  N/A

• Review today's GAP scan - is it in good order?<br>Fill/check ratio?<br>High counts from previous days fill report not being actioned?

  Yes

  No

  N/A

• Is the autostocker routine being followed as per the company policy?

  Yes

  No

  N/A

• What was today's fill/check SOH% ?

Stock management principles

• Is SMP in place? -<br>Cages labelled correctly<br>Bulk pallets used correctly<br>Capping in drinks and chips only.

  Good

  Average

  Poor

Compliance / merchandising

• SFP being used correctly wherever possible?

  Good

  Average

  Poor

• Own brand lines tied in to ends?

  Good

  Average

  Poor

• Is the department compliant to the SPDB.

  Good

  Average

  Poor

• Approved POS only up and in date?

  Good

  Average

  Poor

Housekeeping

• Are there any outstanding housekeeping issues?

  Yes

  No

  N/A

• Overall condition of the department and general comments...

  Good

  Average

  Poor

Planograms

• Are planograms for the department up to date?

  Yes

  No

  N/A

Autostocker

• Review today's GAP scan - is it in good order?<br>Fill/check ratio?<br>High counts from previous days fill report not being actioned?

  Yes

  No

  N/A

• Is the autostocker routine being followed as per the company policy?

  Yes

  No

  N/A

• What was today's fill/check SOH% ?

Stock Management

• No stock being stored directly on the floor?

  Yes

  No

  N/A

• Reduced to clear bay, clearly defined and merchandised correctly?

  Yes

  No

  N/A

• 5,5,5 markdown report in place and being actioned correctly?

  Yes

  No

  N/A

Compliance & Merchandising

• SFP being used correctly wherever possible?

  Good

  Average

  Poor

Housekeeping

• Freezer reserve floor free from ice build up?

  Yes

  No

  N/A

• Egg section clean and tidy?

  Yes

  No

  N/A

• Milk fridge clean and free from spills?

  Yes

  No

  N/A

• Overall condition of the department and general comments...

  Good

  Average

  Poor

Autostocker routine

• Autostocker routine completed as per storenet policy?

  Yes

  No

  N/A

• GAP scan completed daily?

  Yes

  No

  N/A

Stock management

• Reserve cigarettes stored securely?

  Yes

  No

  N/A

Food safety

• EAS gate checks recorded?

  Yes

  No

  N/A

• Scale weight checks recorded?

  Yes

  No

  N/A

General Housekeeping

• Magazine racks and impulse bars clean, planogramed and full?

  Good

  Average

  Poor

• Baskets and trolleys clean and free of rubbish?

  Yes

  No

  N/A

• Vendor machines clean and full -<br>Drink fridges<br>Coke machines<br>Ice fridges<br>Britex machines

  Good

  Average

  Poor

• All checkout lights working?

  Yes

  No

  N/A

• Overall condition of the department and general comments...

  Good

  Average

  Poor

• Is the online area clean clear and free of clutter?

  Yes

  No

  N/A

• Review last weeks satisfied order result - was it in line with company expectations?

  Yes

  No

  N/A

• Is the online manager auditing 5 orders daily and discussing the results with the relevant selector?

  Yes

  No

  N/A

• Are the following reports printed and reviwed daily?

• Out of stock opportunity report?

  Yes

  No

  N/A

• Out of stock reports?

  Yes

  No

  N/A

• Personal shopper summary report?

  Yes

  No

  N/A

• Sales statistics report?

  Yes

  No

  N/A

• Warehouse report - bulk orders?

  Yes

  No

  N/A

• Receiving door locked?

  Yes

  No

  N/A

• General stockroom housekeeping standards?

  Good

  Average

  Poor

• Yellow lines in good order?

  Good

  Average

  Poor

• Fire exits clear of obstructions?

  Yes

  No

  N/A

• Pallets stacked correctly?

  Yes

  No

  N/A

• Receiving desk clean and tidy?

  Good

  Average

  Poor

• Floor scrubbing program in place?

  Good

  Average

  Poor

• Overall condition of the storeroom and general comments...

  Good

  Average

  Poor

• General comments on overall store...