Title Page
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Did the agent verbally acknowledge that the reservation was made through FHR?
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During check-in, did the front desk associate, <br>verbally advise you of the room upgrade benefit, even if it was not<br>available?<br>
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During check-in, did the front desk associate, without prompting,<br>verbally advise you of the complimentary breakfast benefit for up to<br>two people, for each day of your stay?
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Did the front desk associate advise you where to use the breakfast<br>credit?
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During check-in, did the front desk associate, without prompting,<br>verbally advise you of the early noon check-in benefit, even if it was<br>not available?<br>
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During check-in, did the front desk associate, without prompting,<br>verbally advise you of the guaranteed 4pm late check-out?<br>
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During check-in, did the front desk associate, without prompting,<br>verbally advise you of the complimentary in-room Wi-Fi?<br>
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Did the front desk associate verbally give you instructions as how to<br>log into Wi-Fi?<br>
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During check-in, did the front desk associate, without prompting,<br>verbally advise you of the Experience Credit of US$ 100 Food and<br>beverage credit to be used during your stay?<br>
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Without prompting, were you provided the hotel’s personalized<br>Welcome Letter that lists all FHR benefits, the FHR logo, the<br>welcome amenity information and the URL to rate your stay?<br>
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f the guest room was not ready at the time of check-in, did the<br>associate take appropriate measures to contact you once the room<br>became available?
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Was the front desk associate very knowledgeable about your<br>booking, the FHR program and the hotel amenities?<br>
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Conducted on
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Prepared by
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Talent Audited
