WROME - In-Room Dining

• Talent audited

• Conducted on

  Date

• Prepared by

In-Room Dining Service

• Order correct, with accompaniments (e.g. sugar, bread basket), with appropriate service items (e.g. soup spoon for soup)

  Yes

  No

  N/A

• Delivered on time (Continental & Beverage 15m/ Lunch and Dinner 30m)

  Yes

  No

  N/A

• o Within 5 minutes of actual delivery time

  Yes

  No

  N/A

• Knock the guest door three times and say in Room Dining

  Yes

  No

  N/A

• request permission to enter the room

  Yes

  No

  N/A

• If yes, use your door stopper and push with grace your trolley inside

  Yes

  No

  N/A

• Bring newspaper in with breakfast order, if outside door

  Yes

  No

  N/A

• Asks where to position table/tray, create a dining ambiance and set up the table by using room layout

  Yes

  No

  N/A

• Offer to place the chairs and, in case, offer to accomodate them

  Yes

  No

  N/A

• Server serves drinks with grace / Present bottled wine & taste before serving

  Yes

  No

  N/A

• Introduce all food items with open palm

  Yes

  No

  N/A

• Present with two hands the check (in good condition) with a W pen in a W folder

  Yes

  No

  N/A

• Tray/trolley pickup procedure explained, tray must be removed from room/hallway within 2 hours of delivery, or

  Yes

  No

  N/A

• within 15 minutes following guest's call for removal

  Yes

  No

  N/A

• Warm closing using guest name, recognize guest loyalty if possibile.

  Yes

  No

  N/A

• take off the door stopper and close the door

  Yes

  No

  N/A

IRD Menu and Set Up

• Table/cart must be level and stable

  Yes

  No

  N/A

• Table setting minimally must Be clean and in good condition

  Yes

  No

  N/A

• Flatware - free of tarnish/wear

  Yes

  No

  N/A

•    Condiments served in appropriate containers (e.g. ramekins, miniature bottles)

  Yes

  No

  N/A

•       No full sized dressing bottles

  Yes

  No

  N/A

• Every items must be covered

  Yes

  No

  N/A

• A damper or pad must be placed under all table cloths

  Yes

  No

  N/A

•    Napkins - pressed all-cotton or linen

  Yes

  No

  N/A

• Show attention to detail and visual appeal

  Yes

  No

  N/A