Information
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Talent Name
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Conducted on:
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Prepared by:
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Reservation agent follows phone etiquette: <br> phone answer within 3 rings
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hold time does not exceed 2 minutes
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agents introduces them self
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agent avoid dead space
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Reservation agent asks all required questions to meet standard:<br>ask for date and time of reservation<br>
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ask for number of guest
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ask if celebrating a special occasion
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ask about preference e.g. Seating indoor/outdoor or dietary restrictions
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attempt to up-sell
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Reservation agent confirms information:<br> guest name and spelling
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time and date of restaurant reservation
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number of guests in party
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number of children in party
