MELINDA LORINCZ

WROME- W Essentials

W Rome Internal BSA audit

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Title Page

Talent Audited
Conducted on
Prepared by

1. ACE THE BASICS: greet with warm welcome and anticipation
2. eye contact and smile. Use name
3. posture, do not lose focus
4. acknowledge answer/comments
5. “Is there anything else I can assist you with?”, do not decline / offer alternative
6. Close with thank you/my pleasure + guest name + positive wish
7. demonstrate appreciation
8. grooming, uniform, W Pin
9. KEEP IT REAL: verbiage, warm conversation
10. work related conversation
11. ( REMIX LUXURY ) Talent performs requirements of their department knowledgeably. Staff capable to answer question about entire hotel / obtains assistance

MELINDA LORINCZ

WROME- W Essentials

W Rome Internal BSA audit

Use this Template

Print as PDF

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