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Monthly Internal Brand Audit

Brand Standards

Restaurant

Music - On & at correct level for time of day and to brand standard?
Restaurant Lighting - All Bulbs working and Ambience correct for time of day?
Is the restaurant clean, tidy & set for service, Chairs clean, Carpet hoovered, floors swept and windows and ledges clean?
Menus and Specs - Correct A la carte menu in place, clean and presentable
Menus and Specs -Cocktail/Bar, Wine/Champagne list correct, clean and presentable
Is there an allergen sheet available to guests for all dishes available?
Table set up - Table cloth clean and un-creased, Leather under in place?
Table set up - Lamp/candle holder / cruets clean and positioned correctly
Table set up - Cutlery and Glassware correct & positioned as per brand standard
Picture of fully laid table
Team in full uniform as per the Brand Standards
Exterior A la carte menu displayed

Bar Set Up - Bar back organised and fully Stocked. Area clean and tidy. Guest ready
Coffee Machine fully stocked & Clean
Brand CCG - Coffee cups Musetti branded
Brownie Bites for Coffees prepped and ready for service
Franklin & Sons all flavors in stock
Longbottom Virgin Mary in stock
Lustre all flavors in stock

Pre-shift briefings completed and documented daily
Latest version of the MPW Newsletter clearly visible within team communication areas
MPW Portal access poster printed and visible within the team communication areas
Team member able to talk through guest journey or guest journey is observed
Musetti Coffee Training conducted within the last 14 months?
Do Management have access to the Standard Operations manual ( SOP) , Is there a printed copy and are they aware of its content.

Is the restaurant achieving minimum responses through FeeditBack - 40 for 28 day period?
Is the restaurant achieving target NPS rating - 60% for 28 day period?
Is the restaurant achieving target social review rating - 80% for 28 day period?
Are all FeeditBack cases being responded to, resolved and closed within 72 hours?