Monthly Internal Brand Audit

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Brand Standards

Restaurant

  • Music - On & at correct level for time of day and to brand standard?

  • Restaurant Lighting - All Bulbs working and Ambience correct for time of day?

  • Is the restaurant clean, tidy & set for service, Chairs clean, Carpet hoovered, floors swept and windows and ledges clean?

  • Menus and Specs - Correct A la carte menu in place, clean and presentable

  • Menus and Specs -Cocktail/Bar, Wine/Champagne list correct, clean and presentable

  • Is there an allergen sheet available to guests for all dishes available?

  • Table set up - Table cloth clean and un-creased, Leather under in place?

  • Table set up - Lamp/candle holder / cruets clean and positioned correctly

  • Table set up - Cutlery and Glassware correct & positioned as per brand standard

  • Picture of fully laid table

  • Team in full uniform as per the Brand Standards

  • Exterior A la carte menu displayed

Bar

  • Bar Set Up - Bar back organised and fully Stocked. Area clean and tidy. Guest ready

  • Coffee Machine fully stocked & Clean

  • Brand CCG - Coffee cups Musetti branded

  • Brownie Bites for Coffees prepped and ready for service

  • Franklin & Sons all flavors in stock

  • Longbottom Virgin Mary in stock

  • Lustre all flavors in stock

Team Comms & Training

  • Pre-shift briefings completed and documented daily

  • Latest version of the MPW Newsletter clearly visible within team communication areas

  • MPW Portal access poster printed and visible within the team communication areas

  • Team member able to talk through guest journey or guest journey is observed

  • Musetti Coffee Training conducted within the last 14 months?

  • Do Management have access to the Standard Operations manual ( SOP) , Is there a printed copy and are they aware of its content.

Guest Experience

  • Is the restaurant achieving minimum responses through FeeditBack - 40 for 28 day period?

  • Is the restaurant achieving target NPS rating - 60% for 28 day period?

  • Is the restaurant achieving target social review rating - 80% for 28 day period?

  • Are all FeeditBack cases being responded to, resolved and closed within 72 hours?

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