Monthly Internal Brand Audit

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Brand Standards

Restaurant

  • Music - On & at correct level for time of day and to brand standard?

  • Restaurant Lighting - All Bulbs working and Ambience correct for time of day?

  • Is the restaurant clean, tidy & set for service, Chairs clean, Carpet hoovered, floors swept and windows and ledges clean?

  • Menus and Specs - Correct A la carte menu in place, clean and presentable

  • Menus and Specs -Cocktail/Bar, Wine/Champagne list correct, clean and presentable

  • Is there an allergen sheet available to guests for all dishes available?

  • Table set up - Table cloth clean and un-creased, Leather under in place?

  • Table set up - Lamp/candle holder / cruets clean and positioned correctly

  • Table set up - Cutlery and Glassware correct & positioned as per brand standard

  • Picture of fully laid table:

  • Team in full uniform as per the Brand Standards

  • Exterior A la carte menu displayed

Bar

  • Bar Set Up - Bar back organised and fully Stocked. Area clean and tidy. Guest ready

  • Seasonal Cocktails available

  • Highland Park 12yo

  • Brugal 1888 Rum

  • Macallan 12yo Double Cask

  • Coffee Machine fully stocked & Clean

  • Musetti Coffee in stock

  • Brand CCG - Coffee cups Musetti branded

  • Brownie Bites for Coffees prepped and ready for service

  • Franklin & Sons all flavors in stock

  • Longbottom Virgin Mary in stock

  • Lustre all flavors in stock

Team Comms & Training

  • Pre-shift briefings completed and documented daily

  • Latest version of the MPW Newsletter clearly visible within team communication areas

  • MPW Portal access poster printed and visible within the team communication areas

  • Team member able to talk through guest journey or guest journey is observed

  • Musetti Coffee Training conducted within the last 14 months?

  • Date conducted:

  • Do Management have access to the Standard Operations manual (SOP) , Is there a printed copy and are they aware of its content.

Guest Experience

  • Is the restaurant achieving minimum responses through FeeditBack - 40 for 28 day period?

  • Current score:

  • Is the restaurant achieving target NPS rating - 60% for 28 day period?

  • Current score:

  • Is the restaurant achieving target social review rating - 80% for 28 day period?

  • Current score:

  • Are all FeeditBack cases being responded to, resolved and closed within 72 hours?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.