DEC24F0HMPW

• Site conducted

• Conducted on

  Date

• Prepared by

• Location
  Address

Restaurant

• Music - On & at correct level for time of day and to brand standard?

  Yes

  No

• Restaurant Lighting - All Bulbs working and Ambience correct for time of day?

  Yes

  No

• Is the restaurant clean, tidy & set for service, Chairs clean, Carpet hoovered, floors swept and windows and ledges clean?

  Yes

  No

• Menus and Specs - Correct A la carte menu in place, clean and presentable

  Yes

  No

• Festive Drinks inserts delivered and inserted into drinks menus

  Yes

  No

• Menus and Specs -Cocktail/Bar, Wine/Champagne list correct, clean and presentable

  Yes

  No

• Is there an allergen sheet available to guests for all dishes available?

  Yes

  No

• Table set up - correct for brand/concept?

  Yes

  No

  N/A

• Table set up - Lamp/candle holder / cruets clean and positioned correctly

  Yes

  No

• Table set up - Cutlery and Glassware correct & positioned as per brand standard

  Yes

  No

• Picture of fully laid table:

  Media

• Team in full uniform as per the Brand Standards

  Yes

  No

• Exterior A la carte menu displayed

  Yes

  No

Bar

• Bar Set Up - Bar back organised and fully Stocked. Area clean and tidy. Guest ready

  Yes

  No

• Havana Gold Coins Delivered

  Yes

  No

• Kiss Toppers Delivered

  Yes

  No

• Seasonal Cocktails available

  Yes

  No

  N/A

• Coffee Machine fully stocked & Clean

  Yes

  No

• Brand approved Coffee in stock

  Yes

  No

• Brand CCG - Coffee cups

  Yes

  No

• Brownie Bites for Coffees prepped and ready for service

  Yes

  No

• Franklin & Sons all flavors in stock

  Yes

  No

• Longbottom Virgin Mary in stock

  Yes

  No

• Lustre all flavors in stock

  Yes

  No

• Frobishers all flavors in stock

  Yes

  No

Team Comms & Training

• Pre-shift briefings completed and documented daily

  Yes

  No

• MPW Portal access poster printed and visible within the team communication areas

  Yes

  No

• Team member able to talk through guest journey or guest journey is observed

  Yes

  No

• Brand approved Coffee Training conducted within the last 12 months?

  Yes

  No

• Date conducted:

  Date

• Do Management have access to the Standard Operations manual (SOP) , Is there a printed copy and are they aware of its content.

  Yes

  No

Guest Experience

• Is the restaurant achieving minimum responses through FeeditBack - 40 for 28 day period?

  Yes

  No

• Current score:

• Is the restaurant achieving target NPS rating - 60 for 28 day period?

  Yes

  No

• Current score:

• Is the restaurant achieving target social review rating - 80% for 28 day period?

  Yes

  No

• Current score:

• Are all FeeditBack cases being responded to, resolved and closed within 72 hours?

  Yes

  No