Zone Manager Checklist

• Store:

  Select Saratoga Springs Fort Drum Hanscom New London Newport Portsmouth Bangor

  • Saratoga Springs
  • Fort Drum
  • Hanscom
  • New London
  • Newport
  • Portsmouth
  • Bangor

• Conducted on

  Date

1.0. First impressions

• 1.1 - Is the store exterior clean to include cart corrals, trash and cigarette receptacles, windows, sidewalks, and is the landscaping free of weeds and debris?

  Yes

  No

  N/A

• 1.2. Are shopping carts, baby seats, and handicap carts clean, free of debris, and functional?

  Yes

  No

  N/A

• 1.3. Is the store entrance free of clutter and appealing to include functional doors, proper lighting, clean recycling bins, and an organized coupon center?

  Yes

  No

  N/A

• 1.4. Is all mandatory signage available to include Gun signage, Food Stamp signage (SNAP) - FNS Poster 110, 132, 136, and 240, and early access for handicapped/disabled patrons?

  Yes

  No

  N/A

• 1.5. If K-3 or above: are price comparison boards for meat and produce displayed, clean, legible and in good repair? Are the mandated items listed? Meat-one ground beef, one pork, one poultry item, and two store specific items Produce-one fruit, one vegetable, one seasonal item, and two store specific items<br>

  Yes

  No

  N/A

• 1.6. Are Meat Manager Specials displayed at the entrance with proper signage "Punch up the Savings", is the cooler clean and fully stocked?<br>

  Yes

  No

  N/A

• 1.7. Is the DeCA Command Board current with photos of the Director, the Senior Enlisted Advisor, Store Operations Director, and the Store Director posted?

  Yes

  No

  N/A

• 1.8. Are patron restrooms clean, fully functional, and include sufficient soap, toilet paper,and paper towels? Is the custodial sanitation checklist current?

  Yes

  No

  N/A

2.0 - Produce Department

• 2.1 - Is the produce department visually appealing with clean, uncluttered and attractive displays?

  Yes

  No

  N/A

• 2.2. Is the produce price comparison board clean and legible, reflect current pricing and contain a minimum of five items including one fruit, one vegetable, and one seasonal item?

  Yes

  No

  N/A

• 2.3. Is proper signage current, attractive, and displayed for all items including Country of Origin (COOL) and at least one Managers' Special sign?

  Yes

  No

  N/A

• Pick an item and the listed COOL label to verify in the backroom

  Select Broccoli Avacado Green Leaf Lemon USA Mexico Chile

  • Broccoli
  • Avacado
  • Green Leaf
  • Lemon
  • USA
  • Mexico
  • Chile

• Was the label correct?

  Yes

  No

  N/A

• Pick an item and the listed COOL label to verify in the backroom

  Select Broccoli Avacado Green Leaf Lemon USA Mexico Chile

  • Broccoli
  • Avacado
  • Green Leaf
  • Lemon
  • USA
  • Mexico
  • Chile

• Was the label correct?

  Yes

  No

  N/A

• 2.4. Is the department set to display the proper amount of product based on season, demographics, quality, price, weather and availability?

  Yes

  No

  N/A

• 2.5. Is there an attractive selection of plants/flowers, if applicable?

  Yes

  No

  N/A

• Add media

  Media

• 2.6. Is there an attractive selection of organic products?

  Yes

  No

  N/A

• 2.7 Are non-slip rugs utilized, clean and in good condition?

  Yes

  No

  N/A

• 2.8. Is the customer service bell operational?

  Yes

  No

  N/A

• 2.9. Is overhead and equipment lighting clean, functional and free of debris?

  Yes

  No

  N/A

• 2.11. Does the department have a never out/core items listing available and accessible to employees?

  Yes

  No

  N/A

• 2.10. Are produce bag stands full?

  Yes

  No

  N/A

• 2.12. COOLER-Do all cases have a date of delivery and is product properly rotated?

  Yes

  No

  N/A

• 2.13. Was the quarterly inventory conducted by SD or SA IAW SO 13-03?

  Yes

  No

  N/A

• 2.14. Review monthly inventory to sales ratio IAW SO 16-04. Is the department in tolerance?

  Yes

  No

  N/A

• 2.15. If out of tolerance: Are mid-month inventories being conducted IAW SO 16-03?

  Yes

  No

  N/A

3.0 - Meat Department

• 3.1. Is the meat price comparison board clean and legible, reflect current pricing and contain a minimum of five items including one ground beef, one pork, and one poultry item? Is the sign located at the front entrance as required?

  Yes

  No

  N/A

• 3.2. Command Interest-does the department offer organics, natural, Angus Choice, bison, lamb, or veal?

  Yes

  No

  N/A

• 3.3. Is the proper colored tray being used? Black trays--Angus, Pink trays--Pork & USDA Select Beef and White trays--USDA Choice Beef

  Yes

  No

  N/A

• 3.4. Are the USDA Beef and Pork Descriptions signs displayed?<br>

  Yes

  No

  N/A

• 3.5. Are the Managers' Special signs displayed, "Punch up the Savings"?<br>

  Yes

  No

  N/A

• 3.6. Are meat bag stands full?<br>

  Yes

  No

  N/A

• 3.7. Are proper hair restraints being worn?

  Yes

  No

  N/A

• 3.8. Is all equipment operational and being utilized to its full potential?

  Yes

  No

  N/A

• 3.9. Does each band saw have a push plate, in use, and does the push plate guide work properly?

  Yes

  No

  N/A

• 3.10. Are all safety posters visible including hearing protection, box cutters prohibited, band saw safety and glove safety?

  Yes

  No

  N/A

• 3.11. Is a Job Hazard Analysis for piece of equipment available and accessible to employees?

  Yes

  No

  N/A

• 3.12. Is a meat department safety program manual available and accessible to employees?

  Yes

  No

  N/A

• 3.13. Are trimmings free of reworked items, properly covered, and dated with time annotated?

  Yes

  No

  N/A

• 3.14. COOLER-Do all cases have a date of delivery and is product properly rotated?

  Yes

  No

  N/A

• 3.15. Was the quarterly inventory conducted by SD or SA IAW SO 16-02?

  Yes

  No

  N/A

• 3.16. Are all mark down products at the fixed percentage for reduced product at 20%, IAW SO 16-05?<br>

  Yes

  No

  N/A

• 3.17. ALL OCONUS TO INCLUDE ALASKA, HAWAII, PUERTO RICO, JAPAN, & KOREA: Does frozen reduced product on the sales floor have a maximum of 30% reduction, original label/price visible and no more than 30 days old? <br>

  Yes

  No

  N/A

• 3.17. Are the USDA Choice labels on all the choice products in the meat case, IAW with Operational Alert #16-15?<br>

  Yes

  No

  N/A

• 3.18. Is the meat department in compliance with the FSIS ruling; documenting all requirements for In-House Production of Ground Beef, IAW SO 16-06?<br>

  Yes

  No

  N/A

• 3.19. Is the safety walkthrough being completed to ensure all department employees are utilizing all safety equipment, practicing safe cutting techniques and standardized processing procedures? <br>

  Yes

  No

  N/A

• 3.20. Review monthly inventory to sales ratio IAW SO 16-04. Is the department in tolerance? <br>

  Yes

  No

  N/A

• 3.21. If out of tolerance: Are mid-month inventories being conducted IAW SO 16-03? <br>

  Yes

  No

  N/A

4.0 - Grocery Department

• 4.1. Is the department in compliance with the current display package to include Manager's Specials, Power Buys, and other promotional events?

  Yes

  No

  N/A

• 4.2. Does the department have excessive Not-in-Stocks? If so, identify problem areas and cause.

  No

  Yes

• 4.3. Spot check high risk areas (baby formula, yogurt, etc.) for expired product.

  Safe

  At Risk

  N/A

• 4.4. Is the store shelving clean and do signs/labels match items?

  Yes

  No

  N/A

• 4.5. Are shelf labels clean, in good condition and affixed for all products?

  Yes

  No

  N/A

• 4.6. Is the salvage area clean, organized, and processed according to established procedures?

  Yes

  No

  N/A

5.0 - CAO - where applicable

• 5.1. Is the Flagged Item Report (Flag 1) scanned, researched, and corrected daily?

  Yes

  No

  N/A

• 5.2. Are overwrites scanned nightly, reviewed, and corrected? (Flag 13 report)

  Yes

  No

  N/A

• 5.3. Is the "Zero Negative BOH Report" worked daily before the order is built?

  Yes

  No

  N/A

6.0 - Deli/Bakery/Specialty Departments (where applicable)

• 6.1. Is all equipment operational and being utilized to its full potential?

  Yes

  No

  N/A

• 6.2. Are HACCP plans current and available for review for all respective processes?

  Yes

  No

  N/A

7.0 - Front End

• 7.1. Are all racks fully stocked?

  Yes

  No

  N/A

• 7.2. Are registers clean, uncluttered and in good condition?

  Yes

  No

  N/A

• 7.3. Are all SCOs open and fully operational?

  Yes

  No

  N/A

• 7.4. Is the queuing line clean, attractive, uncluttered, and contain proper signage?

  Yes

  No

  N/A

• 7.5. Are Sales Store Checkers using the core phrase at the beginning of the transaction: "Good morning/afternoon/evening, did you find everything you were looking for?"

  Yes

  No

  N/A

• 7.6. Are Sales Store Checkers concluding each transaction by stating, "thank you for your service?"

  Yes

  No

  N/A

• 7.7. Are the front end offices clean and organized?

  Yes

  No

  N/A

• 7.8. Are coupons stored in a secured location?

  Yes

  No

  N/A

• 7.9. Are there any unauthorized personnel in the cash office? Is the Visitor Log properly maintained?

  Safe

  At Risk

  N/A

• 7.10. Is the store director or store administrator conducting daily Front End Fraud checklists?<br>

  Yes

  No

  N/A

• 7.11. Is the Operator Listing, by name and number l, from CARTS of all employees current and accurate, to include the manager index numbers? Are the listings maintained in a locked cabinet and being maintained for one year.<br>

  Yes

  No

  N/A

8.0 - Warehouse / Receiving

• 8.1. Are the back up storage areas, to include dry, chill, and frozen, properly rotated, clean and organized?

  Yes

  No

  N/A

• 8.2. Is the rack/warehouse shelving clean and in good condition?

  Yes

  No

  N/A

• 8.3. Is/are the back door(s) secured when not in use?

  Yes

  No

  N/A

• 8.4. Do any of the MHE have keys left in the ignition and are they clean and maintained?

  Safe

  At Risk

  N/A

• 8.5. Is any excess equipment noted?

  No

  Yes

• 8.6. Is the baler operational and does it have appropiate age restriction signage and a list of authorized users?

  Yes

  No

  N/A

• 8.7. Are the records being stored in accordance to the NARA standard; secure area, 55-70 farenheight, sprinkler system?<br>

  Yes

  No

  N/A

9.0 - Administration

• 9.1. Are the MSC area and management offices clean, uncluttered and organized?

  Yes

  No

  N/A

• 9.2. Is the existence of physical security controls in place for the computer room, data center, or any area with systems in the cardholder data environment?

  Yes

  No

  N/A

• 9.3. Is the inventory to sales ratio, on the last month's record of operation for meat and produce, in an acceptable range?

  Yes

  No

  N/A

• 9.4. What is the grocery VRGC total on the last month's record of operation and how does it compare to the same month, previous year?

  Safe

  At Risk

  N/A

• Enter results

10.0 - General

• 10.1. Are employees interacting with customers, using the 5-10 Rule, to ensure the highest levels of customer service and routinely using the three core phrases; 1) Good morning/afternoon/evening, did you find everything you were looking for?, 2) Is there anything I can help you with? or 3) my pleasure.

  Yes

  No

  N/A

• 10.2. Is the Customer Service Ambassador program implemented and visible in employee actions and/or interactions? Are red lapel ribbons visible?

  Yes

  No

  N/A

• 10.3 Are employees aware of and utilizing Job Aids?

  Yes

  No

  N/A

• 10.4 Are employees aware of and utilizing Communities of Practice (CoP), ask 10% of employees?

  Yes

  No

  N/A

• 10.5. Is cross merchandising being utilized, items fully stocked and priced?

  Yes

  No

  N/A

• 10.6. Is the back dock clean and organized?

  Yes

  No

  N/A

• 10.7. Are vehicle chocks available and in use?

  Yes

  No

  N/A

• 10.8. Are all eyewash stations operational, fully accessible, and tested weekly?

  Yes

  No

  N/A

• 10.9. Are employees wearing appropriate attire to include smocks, name tags, and proper Personnel Protective Equipment (PPE)?

  Yes

  No

  N/A