A non-conformance report is necessary whenever there is a failure in performance. In the construction industry, a non-conformance report is necessary when the work performed is not in compliance with the requirements set. There are also other circumstances when a non-conformance report is necessary and they all fall under the ISO 9000 designation.
Non conformance reports are made by the project manager or the recipient of the project.
According to ISO standards, there are four indications of tracking a non-conformance report. The four regulatory failures are indicative that there is non-conformance with the qualifications, requisites, and standards set by the organization as against the end product.
A non-conformance report is triggered by non-conformance. Companies and organizations alike need to be able to determine between major and minor non-conformance to begin the process of acting on the shortcomings. It is also necessary to have a feedback mechanism in place to ensure that the actions taken to prevent non-conformance or to address the issue of non-conformance is addressed. It is always the early feedback mechanism that saves an organization from the completion and implementation of a non-conformance report.