000g1 Grand Cafe at the Scotsman

• Audit Title

• Client / Site

• Conducted on

  Date

Arrival

• Were you promptly greeted at the door/waiter station by a member of staff ? <br>

  Yes

  No

  N/A

• Was your table ready and set for your booking ?

  Yes

  No

  N/A

• Was the table/settings clean ? Please provide a picture

  Yes

  No

  N/A

• Were you given menus upon being seated ? <br>

  Yes

  No

  N/A

• Did your server communicate the daily specials ?

  Yes

  No

  N/A

• Were you offered bread and/or water ?

  Yes

  No

  N/A

Ordering

• Was your drinks order taken in 3 minutes of being seated ?

  Yes

  No

  N/A

• Did the server ask if anyone had any allergens?

  Yes

  No

  N/A

• Was your food order taken shortly after ?

  Yes

  No

  N/A

• Did the server relay your order back to you ?

  Yes

  No

  N/A

• Did the server have good menu knowledge ?

  Yes

  No

  N/A

• Were you up sold any other dishes/items at any point ?

  Yes

  No

  N/A

Starters

• Did you have your drinks before your starters arrived ? Please include a picture

  Yes

  No

  N/A

• Did you enjoy your drinks ?

  Yes

  No

  N/A

• Did your starters arrive within 10 minutes of ordering ? Please include a picture

  Yes

  No

  N/A

• Were you're plates cleared within 3 minutes of finishing ?

  Yes

  No

  N/A

• Did your server ask if you enjoyed your starters?

  Yes

  No

  N/A

• Did your server offer any more drinks ?

  Yes

  No

  N/A

• Did you enjoy you starters?

  Yes

  No

  N/A

Mains

• Did your mains arrive within 10 minutes of your starters being cleared ? Please include a picture

  Yes

  No

  N/A

• Did you receive a sincerely timed check back ?

  Yes

  No

  N/A

• Were you're plates cleared within 3 minutes of finishing ?

  Yes

  No

  N/A

• Did your server offer any more drinks ?

  Yes

  No

  N/A

• Did you enjoy your mains ?

  Yes

  No

  N/A

Desserts

• Were you offered dessert menus ?

  Yes

  No

  N/A

• Were you up sold tea/coffees ?

  Yes

  No

  N/A

• Did your desserts arrive within 10 minutes of being ordered ? Please include a picture

  Yes

  No

  N/A

• Did you receive a sincerely timed check back ? <br>

  Yes

  No

  N/A

• Were your plates cleared within 3 minutes of finishing ?

  Yes

  No

  N/A

• Did you enjoy your desserts ?

  Yes

  No

  N/A

Payment

• Did your bill come out 5 minutes after it was requested?

  Yes

  No

  N/A

• Was your bill correct from what your ordered ?

  Yes

  No

  N/A

Departing

• Did a member of staff acknowledge your departure and thank you for your custom ?

  Yes

  No

  N/A

Misc

• Would you recommend this venue to your friends and family ?

  Yes

  No

  N/A

• Do you have any other feedback on the venue?