000G1 Hotel Test & Check - Check in Process

Was the guest greeted in a polite manner?

Did the receptionist confirm reservation using the customer’s name?

Did receptionist enquire about reason for guests visit and ask for corporate details if appropriate?

Did receptionist ask guests to check their details and complete home address, phone number, e-mail address and sign at the bottom of registration card?

If a corporate booking, did the receptionist obtain the guest’s company information to explaining that we would be able to issue them with a full VAT receipt on departure?

Was full payment asked for on arrival / card details obtained for security on the booking and explained that this would enable guest to have room service, drinks or dinner room charged?

Was guest upsold breakfast if appropriate and was breakfast location and times explained?

Was guest asked if they had ever visited Edinburgh before? Were they offered a map and directions to any of the main attractions

Did reception offer tips on what to see and do in the city?

Did receptionist give guest discount card? Were they shown locations of bars included on map & informed of times deal is available?

Did receptionist offer to book a table at G1 venue if appropriate with genuine recommendations on the food?

Did receptionist give clear directions to the room?

Were keys given in correct key holder with explanation on how to work the electricity?

Were details of the WIFI given to the guest?

Did receptionist explain that check out time on the day of departure was 11:00 upsell late check out until 12:00 / 13:00?

Was the guest offered a hand with their luggage?

Was a reception USP (reception fridge, comp tea & coffee) offered to the guest?

Did the receptionist inform guests of their name?

Was the guest informed to have a nice stay and that reception was open 24hours for any help/advice?

Did the receptionist say to guest “Have a great stay with us”?

Was the guest’s information inputted into Opera from the registration card?