000G1 G1 Group Hotel Standards Audit 2018

• Conducted on

  Date

• Prepared by

• Location
  Address

• Client / Site

Bedrooms

• Does the room smell fresh and holding the right temperature?

  Yes

  No

  N/A

• Is the lighting correct and no bulbs out?

  Yes

  No

  N/A

• Are tables, decorative displays and flooring clean and free from defects?

  Yes

  No

  N/A

• Are bed linen and curtains clean and free from defects?

  Yes

  No

  N/A

• Is all electrical equipment working and present? (hairdryers telephone kettle TV and remote controll)

  Yes

  No

  N/A

• Are there sufficient tea/coffee making facilities and complimentary items? (mugs spoons water sachets biscuits sachets)

  Yes

  No

  N/A

• Is the mini bar clean working well stocked and with an up to date price list of items?

  Yes

  No

  N/A

• Are there sufficient marketing material showing late check outs room service etc?

  Yes

  No

  N/A

• Are fire escape directions and guidance present in each room?

  Yes

  No

  N/A

• Are there any maintenance issues in the bedroom?

  Yes

  No

  N/A

Bathrooms

• Does the Bathroom smell clean and Fresh

  Yes

  No

  N/A

• Is the bathroom flooring, toilets, sink. bath and shower clean with no grime build up?

  Yes

  No

  N/A

• Are their sufficient clean towels, toilet rolls and complimentary toiletries?

  Yes

  No

  N/A

• Are there any maintenance issues in the bathroom?

  Yes

  No

  N/A

Entrance

• Is the venue entrance clean?

  Yes

  No

  N/A

• Are front doors clean and free from defects?

  Yes

  No

  N/A

• Are customer facing windows clean and free from clutter?

  Yes

  No

  N/A

Outside/Smoking Areas

• Is outside furniture clean and free from defects?

  Yes

  No

  N/A

• Is there evidence of ashtrays being emptied flooring swept and glasses/plates being cleared?

  Yes

  No

  N/A

Marketing and Venue Information

• Are all menu boards, media frames and A boards in good condition clean and defect free?

  Yes

  No

  N/A

• Are all menu boards, media frames and A boards containing current menus and up to date marketing information

  Yes

  No

  N/A

Safety Issues

• Is lighting correct and timers set appropriately for the time of year?

  Yes

  No

  N/A

• Are all customer pathways free from hazards?

  Yes

  No

  N/A

Bin Area

• Are all bins with facilities locked and not stored in contact with external walls?

  Yes

  No

  N/A

• Is the ground free broken glass and waste?

  Yes

  No

  N/A

Final Exit Doors

• Are all access doors to the venue kept closed?

  Yes

  No

  N/A

• Are all doors and pathways free from obstruction?

  Yes

  No

  N/A

Lighting

• Is the lighting sufficient to make external areas safe and are timers set correctly for the time of year?

  Yes

  No

  N/A

Ambience and Customers

• Are internal lights all working and set correctly for the time of day?

  Yes

  No

  N/A

• Is appropriate music being played and the volume set correctly?

  Yes

  No

  N/A

Customers

• Do customers appear happy and enjoying their experience?

  Yes

  No

  N/A

• Are customers waiting an appropriate time for service? drinks, food, bill?

  Yes

  No

  N/A

• Are customers being offered additional choices when having their orders taken? Sides, perfect serves?

  Yes

  No

  N/A

• Where applicable are we handling complaints correctly when they are raised?

  Yes

  No

  N/A

Hotel Reception

• Was the reception manned and customers attended to in a timely manner?

  Yes

  No

  N/A

• Are products for purchasing well stocked and available?

  Yes

  No

  N/A

• Was receptionist friendly and informative during check in/out?

  Yes

  No

  N/A

• was late check out service offered?

  Yes

  No

  N/A

• Was breakfast offered if not already booked?

  Yes

  No

  N/A

• Were dinner plans discussed and our venues highlighted where appropriate?

  Yes

  No

  N/A

• Was luggage stored appropriately?

  Yes

  No

  N/A

Front of house set up and cleanliness

• Is the correct cleaning material in use? Blue mops, blue roll, sprays.

  Yes

  No

  N/A

• Is flooring clean and hazard free with wet floor signs in use where applicable?

  Yes

  No

  N/A

• Are all decorative displays glass doors, mirrors and shelving clean and free from dust?

  Yes

  No

  N/A

• Are tables clean, being cleared in a timely manner?

  Yes

  No

  N/A

• Are tables setting correct? Uniformed with the appropriate flower arrangements, menus etc.

  Yes

  No

  N/A

• Are all glasses, cutlery napkins and condiments on table clean and stocked?

  Yes

  No

  N/A

• Are all tables not in use clean free from damage?

  Yes

  No

  N/A

• Are all chairs not in use clean and free from damage?

  Yes

  No

  N/A

• Are waiter stations clean, organised, well Stocked and with sufficient clean menus available?

  Yes

  No

  N/A

Hotel front of house

• Is all flooring clean and tidy?

  Yes

  No

  N/A

• Are tables and chairs clean and tidy?

  Yes

  No

  N/A

• Are all decorative displays clean and tidy

  Yes

  No

  N/A

Tills and PDQ checks

• Are till screens clean and displaying correctly?

  Yes

  No

  N/A

• Are all PDQ's stored correctly on charge when not in use, not near spillages or logged as faulty if not working?

  Yes

  No

  N/A

• Are Kitchen staff aware of process for failed printers

  Yes

  No

  N/A

Front of House Safety Measures

• Are fire exit signs in good condition and clearly visible?

  Yes

  No

  N/A

• Are Fire Extinguishers in an accessible position and clean?

  Yes

  No

  N/A

• Are emergency lights in good condition?

  Yes

  No

  N/A

• Are front of house team wearing the appropriate clean uniform?

  Yes

  No

  N/A

• Are all staff well presented with clean hair, shoes and no jewellery where applicable?

  Yes

  No

  N/A

• Are the front of house team serving customers in a friendly manner, smiling and approachable?

  Yes

  No

  N/A

• Is the bar top clean and in good condition?

  Yes

  No

  N/A

• Are all bar mats clean and in good condition?

  Yes

  No

  N/A

• Are all beer fronts clean and in good condition?

  Yes

  No

  N/A

• Are draft products pouring correctly?

  Yes

  No

  N/A

• Is all cocktail equipment clean and in good condition?

  Yes

  No

  N/A

• Is the hand wash basin stocked with anti bacterial hand wash?

  Yes

  No

  N/A

• Are all speed rails clean?

  Yes

  No

  N/A

• Is all shelving ice wells and under plastic lattice clean?

  Yes

  No

  N/A

• Do all mainline spirits have sure shot pourers?

  Yes

  No

  N/A

• Are all glasses clean and free from lipstick?

  Yes

  No

  N/A

• Are all gantry shelves and mirrors clean?

  Yes

  No

  N/A

• Are all gantry bottles clean non sticky and free from dust?

  Yes

  No

  N/A

• Are all fridges clean and working? doors seals shelves?

  Yes

  No

  N/A

• Are all items in date items in the fridges and labels present on fruit juice/puree's?

  Yes

  No

  N/A

• Is the glass washer clean inside and out?

  Yes

  No

  N/A

• Is the glass washer connected to detergent and rinse aid?

  Yes

  No

  N/A

• Is the bar flooring clean and free from hazards?

  Yes

  No

  N/A

• Are bar tills locked and no waste stored behind screens?

  Yes

  No

  N/A

• Are cake stands clean

  Yes

  No

  N/A

Coffee Machine

• Is the front of the coffee machine, group heads and steam wand and hopper clean?

  Yes

  No

  N/A

• Is the coffee machine and grinder working to standard and pressure correct?

  Yes

  No

  N/A

• Is the correct testing and cleaning equipment available, cafiza, brushes, scales shot glasses?

  Yes

  No

  N/A

• Are all coffee station jars clean and stocked?

  Yes

  No

  N/A

• is all coffee crockery and cutlery clean?

  Yes

  No

  N/A

• Is the daily brew log being completed correctly?

  Yes

  No

  N/A

Waste Management

• Is there a glass bin in use which is clean?

  Yes

  No

  N/A

• Is there a general waste bin which is clean?

  Yes

  No

  N/A

• Is there evidence of food waste (cocktail garnishes, fruit, coffee grinds) being separated?

  Yes

  No

  N/A

• Are all toilets clean and cleaned to company standards?

  Yes

  No

  N/A

• Do the toilets smell fresh?

  Yes

  No

  N/A

• Do all sinks have clean soap dispensers and soap well stocked?

  Yes

  No

  N/A

• Are all toilets stocked with paper?

  Yes

  No

  N/A

• Are toilet checks completed correctly?

  Yes

  No

  N/A

• Are all maintenance jobs recorded or in hand?

  Yes

  No

  N/A

Cleanliness/Maintenance

• Is the Kitchen floor clean? check all areas under cooking equipment and storage units.

  Yes

  No

  N/A

• Is the correct mop being used (green) and no mops left in dirty water?

  Yes

  No

  N/A

• Are fridge doors, handles and tops clean?

  Yes

  No

  N/A

• Are all fridge shelves clean?

  Yes

  No

  N/A

• Are all work surfaces clean and wiped regularly throughout the day?

  Yes

  No

  N/A

• Is all cooking equipment clean? (microwaves tin openers etc) <br>

  Yes

  No

  N/A

• Are extraction filters and canopy clean?

  Yes

  No

  N/A

• Are all chopping boards clean in good condition and appropriately stored?

  Yes

  No

  N/A

• Are bins clean and being emptied regularly throughout the day where required?

  Yes

  No

  N/A

• Are all kitchen utensils clean?

  Yes

  No

  N/A

• Are storage tubs clean and in good condition?

  Yes

  No

  N/A

• Are dry stores clean and well maintained?

  Yes

  No

  N/A

• Are all maintenance and safety issues recorded ?

  Yes

  No

  N/A

• Are there sufficient fire blankets in an accessible position?

  Yes

  No

  N/A

• Are fire extinguishers in an accessible position?

  Yes

  No

  N/A

• During the audit where an an appropriate amount of stoves lit for service?

  Yes

  No

  N/A

Food Safety

• Is the hand wash sink in use and clean?

  Yes

  No

  N/A

• Is there a sufficient stock of hand wash and blue roll?

  Yes

  No

  N/A

• Is there sufficient stock of cleaning sprays?

  Yes

  No

  N/A

• Is the raw meat prep area clearly marked and clean with easily identifiable separate utensils?

  Yes

  No

  N/A

• Are fridges organised correctly with date labels in use?

  Yes

  No

  N/A

• Is all food in date?

  Yes

  No

  N/A

• Is the cooksafe record available and being completed correctly?

  Yes

  No

  N/A

• Are temperature checks being completed?

  Yes

  No

  N/A

• Are probe wipes available, in use and in date?

  Yes

  No

  N/A

• Are the correct chopping boards being used and no signs off cross contamination?

  Yes

  No

  N/A

• Are all insectocutors on?

  Yes

  No

  N/A

• Is the venue free from pest activity?

  Yes

  No

  N/A

Kitchen Team

• Are all members of kitchen team wearing appropriate clothing

  Yes

  No

  N/A

• Are all members of Kitchen team wearing appropriate footwear?

  Yes

  No

  N/A

• Are all members of Kitchen team following high standards of personal hygiene- washing hands, no jewellery, hair tied back?

  Yes

  No

  N/A

Tasting Checks

• Are tasting checks being completed?

  Yes

  No

  N/A

Fire Exits and Doors

• Are all fire exits free from obstruction?

  Yes

  No

  N/A

• Do all fire doors open freely and in good condition?

  Yes

  No

  N/A

• Are all final exits doors unlocked and able to open freely?

  Yes

  No

  N/A

Back of house cleanliness, organisation and maintenance

• Is back of house flooring clean and well maintained?

  Yes

  No

  N/A

• Are back of house walls and ceilings in good condition and free from holes?

  Yes

  No

  N/A

• Are back of house areas well organised and tidy with no accumulated combustible waste stored incorrectly?

  Yes

  No

  N/A

• Is back of house lighting sufficient and no unoccupied rooms with permanent lights on?

  Yes

  No

  N/A

Plant and boiler rooms

• Are plant/boiler rooms securely locked with restricted access?

  Yes

  No

  N/A

• Are all plant and boiler rooms free from combustibles?

  Yes

  No

  N/A

Cleaners Cupboard

• Are cleaners cupboards well organised and tidy?

  Yes

  No

  N/A

• Are cleaning chemicals in the original container?

  Yes

  No

  N/A

• Is the cupboard free of combustibles

  Yes

  No

  N/A

Staff Facilities

• Is the staff room/are clean tidy and well organised?

  Yes

  No

  N/A

• Where applicable is staff toilet clean and tidy with soap and hand drying facilities?

  Yes

  No

  N/A

• Are staff belongings being stored appropriately?

  Yes

  No

  N/A

• Is the staff notice board in use with weekly G1 news letter, KPI's and leader board of sales?

  Yes

  No

  N/A

• Is the 8 to be great displayed?

  Yes

  No

  N/A

• Is the cellar locked and secure?

  Yes

  No

  N/A

• is the cellar clean and tidy and with no hazards?

  Yes

  No

  N/A

• Are walls and ceilings in good condition with no holes or mould?

  Yes

  No

  N/A

• Is the cellar card up to date?

  Yes

  No

  N/A

• Is there evidence of beer line cleaning?

  Yes

  No

  N/A

• Are ice machines clean with appropriate storage of scoop?

  Yes

  No

  N/A

• Is the ice machine cleaning schedule up to date?

  Yes

  No

  N/A

• Are stock and kegs in date with evidence of stock rotation?

  Yes

  No

  N/A

• is PPE available?

  Yes

  No

  N/A

• Are gas canisters stored correctly?

  Yes

  No

  N/A

• Is all stock stored off of the floor?

  Yes

  No

  N/A

• Is the post mix machine clean and with no sticky build up or anything on top of it?

  Yes

  No

  N/A

• Are office doors locked?

  Yes

  No

  N/A

• Is the safe locked and tills secure?

  Yes

  No

  N/A

• Is the office clean tidy and well maintained?

  Yes

  No

  N/A

• Is there evidence of un authorised cash being taken from the safe and is petty cash recorded?

  Yes

  No

  N/A

• Are CCTV cameras working, correctly positioned and recording to the maximum capacity?

  Yes

  No

  N/A

• Have all complaints since last visit been followed up?

  Yes

  No

  N/A