Title Page
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Client / Site
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Summary of Audit
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Conducted on
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Prepared by
Venue externals - Front
Entrance / Front door
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Is the venue entrance clean
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Is front door clean and free from defects
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Are front windows clean and free from clutter (customer view)
Outside / Smoking Area
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Is outside furniture in good condition and free from defects and clean
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If parasols in use are they branded correctly and in good condition
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Is the outside clean area tidy - evidence of ashtrays being emptied and floor swept, tables cleared of glasses/plates
Marketing / Venue Information
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Is the A-board in good condition and marketing material current
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Do menu boxes or media frames contain current marketing information
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Are menu boxes clean and free from defects
Safety Issues
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Is the lighting correct
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Are all customer pathways free from hazards
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Are there any maintenance issues requiring action
Venue Externals - Rear
Bin Area
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Are all bins with facilities locked
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Is there waste or broken glass on ground
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Are bins stored in contact with external walls
Final exit doors
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Are any doors open allowing access to venue
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Are any doors obstructed
Lighting
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Is the lighting sufficient to make external areas safe
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Is the external lighting timer set correctly for time of year
Front of house
Ambience and customers
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Is the lighting correct for time of day
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Is music level set correctly for time of day and the temperature correct
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Do customers appear happy and enjoying their experience
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Are customers having to wait for service
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Is there evidence of tables being cleared in timely manner and empty glasses removed
Front of house set-up and Cleanliness
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Is all flooring, tables, shelving and decorative displays clean and free from dust
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Are all table settings correct
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Are all glasses on table clean (if table set)
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Is all cutlery clean
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Are all condiments well stocked and clean
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Are all tables not in use clean
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Are all tables not in use free from damage
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Are all chairs not in use clean
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Are chairs not in use free from damage
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Are all waiter stations stocked and sufficient clean menu's available
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Are all waiter stations clean and organised
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Are all till stations on floor clean and operating
Front of house safety measures
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Are all fire exit signs in good condition and clearly visible
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Are all fire extinguishers in an accessible position and clean - foam for furniture / CO2 for electrical equipment
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Are emergency lights in good condition
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Is all flooring free from hazards - damage, spillages, breakages
Growing the business
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Is there evidence of up-selling of food when orders are being taken, e.g. Sides starters deserts
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Is there evidence of up-selling of drinks e.g. More tea or coffee, premium branded drinks being offered
Tills and PDQ checks
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Are till screens displaying correctly and clean
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Are PDQ's on charge when not in use and appropriately stored e.g. Not near spillages
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Are all PDQ's working correctly or faulty devices recorded on oracle
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Are kitchen staff aware of process for failed printers and FOH aware of oracle quick reference guide
Staff Appearance
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Are front of house team wearing the appropriate uniform
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Are all front of house uniforms clean
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Are all front of house well presented with clean hair, shoes etc, no jewellery
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Are the front of house team serving customers with a smile on their face
Bars
Bar cleanliness and maintenance
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Is the bar top clean
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Is the bar top in good condition
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Are all bar mats clean and in good condition
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Are all beer fonts clean and in good condition
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Are draught products pouring correctly
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Is all cocktail equipment clean and in good condition
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Is the hand wash basin stocked with anti-bacterial hand wash
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Are all speed rails clean
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Do all mainline spirits have sure shot pourers
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Are all bar shelves clean plastic lattice free from grime
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Are all glasses clean free from lipstick ect
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Are all gantry shelves and mirrors clean
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Are all gantry bottles clean not sticky and free of dust
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Are all fridges clean and working - check doors, seals, shelves
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Is there any out of date items in fridge or unlabelled fruit and purée
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Is the glasswash clean inside and out
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Is the glasswash connected to detergent and rinse aid
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Is the bar flooring clean
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Is the bar flooring in good condition and free from trip / slip hazards
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Are all bar tills locked
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Are all bar tills and screens clean with no waste stored behind them
Coffee machine
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Is the coffee machine clean
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Is the grinder, coffee hopper and clean
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Is the coffee machine and grinder working to standard
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Are all coffee station jars (tea jar, sugar etc) clean
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Is all coffee crockery / cutlery clean
Waste Management
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Does the bar have a glass bin in use and are bins clean inside and out
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Is there evidence of recycling being separated from general waste
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Is there evidence of food waste (cocktail garnishes, fruit, coffee grinds) being separated
Bar compliance
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Is the licence summary displayed with correct DPM shown
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Do all bars have Section 110 notice displayed (over 18s)
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Do all bars have Challenge 25 poster displayed
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Do all bars have weights and measure notice
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Is a price list available - either displayed or in brochure form on bar top
Bar safety measures
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Are there any maintenance issues which may affect employee safety
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Are bar knives being stored appropriately
Toilets
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Are all toilets clean and cleaned to company standard
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Do the toilets smell fresh
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Do all sinks have hand-wash soap available
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Are all toilets stocked with paper
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Are toilet checks completed correctly
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Are all maintenance jobs recorded or in hand
Kitchen and food stores
Cleanliness / Maintenance
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Is the kitchen floor clean - check all areas including under cooking equipment / storage units
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Are fridge doors / tops clean
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Are fridge handles clean and free from dirt build-up
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Are all fridge shelves clean
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Are all work surfaces clean
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Is cooking equipment clean
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Are extraction filters and canopy clean
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Are all chopping boards clean and in good condition
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Are kitchen utensils clean
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Are storage tubs clean and in good condition
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Are dry stores clean and well maintained
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Are there any maintenance or safety issues in the kitchen
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Is there a sufficient number of fire blankets
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Are fire blankets in an accessible position
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Are fire extinguishers in an accessible position - wet chemical or foam
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During audit where an appropriate amount of stoves lit for service
Food safety
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Is the hand wash sink in use
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Is there a sufficient stock of hand wash and blue roll
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Are there enough d2 and d10 sprays available
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Is the raw meat prep area clearly marked and clean
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Are there separate raw prep utensils in use and are they easily identifiable
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Is raw meat and unwashed veg being stored correclty
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Are fridges organised correctly with date labels in use
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Was all food in date
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Is the cooksafe record available and in use
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Are temperature checks being completed
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Have all probes been calibrated
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Are probe wipes available and in use
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Are the correct chopping boards being used
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Are all insectocutors on
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Is there any evidence of pest activity anywhere in the venue
Kitchen team
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Are all members of kitchen team wearing appropriate clothing
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Are all members of kitchen team wearing appropriate footwear
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Are all members of kitchen team following high standard of personal hygiene - hand washing / no personal jewellery / hair tied back
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Have all members of kitchen team completed risk assessment training
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Have all members of kitchen team completed cooksafe house rules
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Have all members of kitchen team completed COSHH training
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Do senior chefs hold appropriate food hygiene certificate
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Have all members of kitchen team completed allergen awareness course
Tasting checks
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Are tasting checks being completed for food by foh or kitchen
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Is the daily coffee log being completed
Back of house
Fire exits and fire doors
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Are all fire exits free from obstructions
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Do all fire doors open freely
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Are all fire doors in good condition
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Are all final exit doors unlocked and able to open freely
Back of house cleanliness, organisation and maintenance
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Is back of house flooring clean and well maintained
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Are all back of house walls and ceilings in good condition and free from holes
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Are back of house areas well organised and tidy
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Is there evidence of accumulated combustible waste
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Is all back of house lighting sufficient
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Are any rooms unoccupied with lights on permanently
Plant rooms / Boiler Rooms
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Are all plant or boiler rooms free from combustibles
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Are plant/boiler rooms securely locked with restricted access
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Are any cupboards with electrical equipment in place being used to store combustibles
Cleaners cupboards
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Are cleaners cupboards well organised and tidy <br>
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Are cleaning chemicals in original containers
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Is cupboard clear of combustibles
Staff Facilities
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Is staff room/area clean and well organised
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Is staff toilet available, is it clean
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If staff toilet available, is there sufficient hand wash and drying facilities
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Are staff belongings being stored securely
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Is staff notice board in use with current information including business communications, upselling/sales kpi's
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Is 8 to be great displayed
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Is there and up to date leader board of sales performers
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Is health and safety poster displayed with correct details
Cellar and spirit stores
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Is the cellar clean and tidy with no hazards (low lying cables)
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Is the cellar holding the right temperature check with probe and glass of water
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Are walls and ceilings in good condition and free from holes and mould
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Is the cellar card up to date
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Is the cellar locked and all stock secure
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Is there evidence of beer line cleaning (check cellar buoy's and cleaning equipment available)
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Are ice machines clean with appropriate storage of scoop
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Is the ice machine cleaning schedule up to date
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Are stock and kegs in date with evidence of packaged stock rotation
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Is there PPE available
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Are gas canisters stored correctly
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Is all stock stored off of the floor
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Is the post mix machine clean and with no sticky build or or anything on top of it
Office
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Are office doors locked
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Is the safe locked and all tills secure
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Is the office clean tidy and well maintained
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Is there evidence of unauthorised cash being taken from safe
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Is all petty cash authorised and recorded correctly
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Are all cctv cameras working and correctly positioned
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Is cctv footage being recorded to the maximum capacity
Compliance Folders
Licensing folder
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Is the Premises Licence stored in the folder correct and up to date
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Is the operating plan stored in folder
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Is the layout plan stored in folder
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Are there a sufficient number of personal licence holders with their certificates stored in folder
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Are there a sufficient number of first aiders with their certificates stored in there folder
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Do all team members involved in the sale of alcohol have a signed 2hr licensing declaration stored in the licence folder or flow module completed on base camp
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Do all team members involved in the sale of alcohol have a challenge 25 declaration stored in the licence folder or flow module completed on base camp
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Are all managers and door staff aware of the venue capacity
Venue manual
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Is the venue manual stored in an accessible position, completed correctly and with the most up to date information
Fire folder compliance
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Is the fire risk assessment in date and under review (reviewed In the last 12 months)
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Is the fire action plan stored in the folder
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Is there evidence of fire safety refresher training completed in the last 6 months
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Is there evidence of a fire drill being completed within the last 6 months
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Has the weekly fire alarm been completed and recorded correctly
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Has the monthly emergency light test been completed and recorded correctly
Are Required maintenance certificates stored in the fire folder and in date
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Fire extinguisher annual service certificate present
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Gas safety (boiler) certificate present
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Gas safety commercial (kitchen) certificate present
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Pat testing annual certificate present
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Electrical installation certificate present (20% tested per year)
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Annual Emergency lighting inspection certificate
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Fire warning system inspection 6 monthly certificate
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Kitchen duct cleaning certificate (6mthly/qtly)
Legal signage
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Is a no-smoking sign displayed in the entrance to venue
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Is a CCTV recording sign displayed
Website
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Are opening and closing times shown correctly
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Do all links to social media work - facebook, twitter, instagram page
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Are drink lists or menus current
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Is all event details up to date and advertising current/upcoming events
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Are photographs uploaded to galleries appropriate - don't display irresponsible drinking
Complaints
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Have all complaints been followed up since last visit