Title Page
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Conducted on
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Prepared by
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Location
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Client / Site
Venue Externals Front
Entrance
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Is the venue entrance clean?
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Are front doors clean and free from defects?
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Are customer facing windows clean and free from clutter?
Outside/Smoking Areas
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Is outside furniture clean and free from defects?
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Is there evidence of ashtrays being emptied flooring swept and glasses/plates being cleared?
Marketing and Venue Information
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Are all menu boards, media frames and A boards in good condition clean and defect free?
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Are all menu boards, media frames and A boards containing current menus and up to date marketing information
Safety Issues
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Is lighting correct and timers set appropriately for the time of year?
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Are all customer pathways free from hazards?
Venue Externals - Rear
Bin Area
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Are all bins with facilities locked and not stored in contact with external walls?
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Is there the ground free from waste or broken glass?
Final Exit Doors
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Are all doors kept closed and not propped open?
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Are doors free from obstruction?
Lighting
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Is the lighting sufficient to make external areas safe and are timers set correctly for the time of year?
Front of House
Ambience and Customers
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Are internal lights all working and set correctly for the time of day?
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Is appropriate music being played and the volume set correctly?
Customers
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Do customers appear happy and enjoying their experience?
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Are customers waiting an appropriate time to be service? drinks, food, bill?
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Are customers being offered additional choices when having their orders taken? Sides, perfect serves?
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Where applicable are we handling complaints correctly when they are raised?
Front of house set up and cleanliness
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Is the correct cleaning material in use? Blue mops, blue roll, sprays.
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Is flooring clean and hazard free with wet floor signs in use where applicable?
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Are all decorative displays glass doors, mirrors and shelving clean and free from dust?
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Are tables clean, being cleared in a timely manner?
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Are tables setting correct? Uniformed with the appropriate flower arrangements, menus etc.
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Are all glasses, cutlery napkins and condiments on table clean and stocked?
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Are all tables not in use clean free from damage?
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Are all chairs not in use clean and free from damage?
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Are waiter stations clean, organised, well Stocked and with sufficient clean menus available?
Tills and PDQ checks
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Are till screens clean and displaying correctly?
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Are all PDQ's stored correctly on charge when not in use, not near spillages or logged as faulty if not working?
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Are Kitchen staff aware of process for failed printers
Front of House Safety Measures
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Are fire exit signs in good condition and clearly visible?
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Are Fire Extinguishers in an accessible position and clean?
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Are emergency lights in good condition?
Staff Appearance
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Are front of house team wearing the appropriate clean uniform?
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Are all staff well presented with clean hair, shoes and no jewellery where applicable?
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Are the front of house team serving customers in a friendly manner, smiling and approachable?
Bar cleanliness and maintenance
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Is the bar top clean and in good condition?
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Are all bar mats clean and in good condition?
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Are all beer fronts clean and in good condition?
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Are draft products pouring correctly?
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Is all cocktail equipment clean and in good condition?
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Is the hand wash basin stocked with anti bacterial hand wash?
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Are all speed rails clean?
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Is all shelving ice wells and under plastic lattice clean?
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Do all mainline spirits have sure shot pourers?
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Are all glasses clean and free from lipstick?
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Are all gantry shelves and mirrors clean?
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Are all gantry bottles clean non sticky and free from dust?
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Are all fridges clean and working? doors seals shelves?
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Are there any out of date items in the fridges or unlabelled fruit juice or puree's?
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Is the glass washer clean inside and out?
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Is the glass washer connected to detergent and rinse aid?
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Is the bar flooring clean and free from hazards?
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Are bar tills locked and no waste stored behind screens?
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Are cake stands clean?
Coffee Machine
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Is the front of the coffee machine, group heads and steam wand and hopper clean?
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Is the coffee machine and grinder working to standard and pressure correct?
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Is the correct testing and cleaning equipment available, cafiza, brushes, scales shot glasses?
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Are all coffee station jars clean and stocked?
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is all coffee crockery and cutlery clean?
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Is the daily brew log being completed correctly?
Waste Management
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Is there a glass bin in use which is clean?
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Is there a general waste bin which is clean?
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Is there evidence of food waste (cocktail garnishes, fruit, coffee grinds) being separated?
Toilets
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Are all toilets clean and cleaned to company standards?
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Do the toilets smell fresh?
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Do all sinks have clean soap dispensers and soap well stocked?
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Are all toilets stocked with paper?
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Are toilet checks completed correctly?
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Are all maintenance jobs recorded or in hand?
Kitchen and Food Stores
Cleanliness/Maintenance
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Is the Kitchen floor clean? check all areas under cooking equipment and storage units.
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Is the correct mop being used (green) and no mops left in dirty water?
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Are fridge doors, handles and tops clean?
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Are all fridge shelves clean?
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Are all work surfaces clean and wiped regularly throughout the day?
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Is all cooking equipment clean? (microwaves tin openers etc) <br>
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Are extraction filters and canopy clean?
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Are all chopping boards clean in good condition and appropriately stored?
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Are bins clean and being emptied regularly throughout the day where required?
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Are all kitchen utensils clean?
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Are storage tubs clean and in good condition?
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Are dry stores clean and well maintained?
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Are their any maintenance or safety issues in the Kitchen?
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Are there sufficient fire blankets in an accessible position?
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Are fire extinguishers in an accessible position?
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During the audit where an an appropriate amount of stoves lit for service?
Food Safety
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Is the hand wash sink in use and clean?
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Is there a sufficient stock of hand wash and blue roll?
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Is there sufficient stock of cleaning sprays?
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Is the raw meat prep area clearly marked and clean with easily identifiable separate utensils?
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Are fridges organised correctly with date labels in use?
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Is all food in date?
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Is the cooksafe record available and being completed correctly?
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Are temperature checks being completed?
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Are probe wipes available, in use and in date?
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Are the correct chopping boards being used and no signs off cross contamination?
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Are all insectocutors on?
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Is there any evidence of pest activity in the venue?
Kitchen Team
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Are all members of kitchen team wearing appropriate clothing
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Are all members of Kitchen team wearing appropriate footwear?
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Are all members of Kitchen team following high standards of personal hygiene- washing hands, no jewellery, hair tied back?
Tasting Checks
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Are tasting checks being completed?
Back of House
Fire Exits and Doors
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Are all fire exits free from obstruction?
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Do all fire doors open freely and in good condition?
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Are all final exits doors unlocked and able to open freely?
Back of house cleanliness, organisation and maintenance
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Is back of house flooring clean and well maintained?
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Are back of house walls and ceilings in good condition and free from holes?
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Are back of house areas well organised and tidy with no accumulated combustible waste stored incorrectly?
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Is back of house lighting sufficient and no unoccupied rooms with permanent lights on?
Plant and boiler rooms
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Are plant/boiler rooms securely locked with restricted access?
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Are all plant and boiler rooms free from combustibles?
Cleaners Cupboard
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Are cleaners cupboards well organised and tidy?
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Are cleaning chemicals in the original container?
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Is the cupboard free of combustibles
Staff Facilities
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Is the staff room/are clean tidy and well organised?
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Where applicable is staff toilet clean and tidy with soap and hand drying facilities?
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Are staff belongings being stored appropriately?
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Is the staff notice board in use with weekly G1 news letter, KPI's and leader board of sales?
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Is the 8 to be great displayed?
Cellar and Spirit Stores
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Is the cellar locked and secure?
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is the cellar clean and tidy and with no hazards?
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Are walls and ceilings in good condition with no holes or mould?
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Is the cellar card up to date?
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Is there evidence of beer line cleaning?
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Are ice machines clean with appropriate storage of scoop?
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Is the ice machine cleaning schedule up to date?
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Are stock and kegs in date with evidence of stock rotation?
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is PPE available?
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Are gas canisters stored correctly?
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Is all stock stored off of the floor?
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Is the post mix machine clean and with no sticky build up or anything on top of it?
Office
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Are office doors locked?
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Is the safe locked and tills secure?
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Is the office clean tidy and well maintained?
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Is there evidence of un authorised cash being taken from the safe and is petty cash recorded?
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Are CCTV cameras working, correctly positioned and recording to the maximum capacity?
Complaints
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Have all complaints since last visit been followed up?